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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3216 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers highly value the XB50BS Extra Bass Sports Wireless In-Ear Headphones for their exceptional sound quality, long battery life, comfortable fit, and powerful bass. They are also considered to be a great value for the price. While some customers find the design to be bulky and the volume to be lacking, the overall positive feedback suggests that these headphones are a popular choice for those looking for a high-quality wireless listening experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 3,216 reviews
  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Poor sound quality

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds didn't work well for me. I tried using them several times and the person on the other end said I was fading in and out, and they could barely hear me. I could hear them just fine, but no one could hear me. My other issue was that the ear buds would not stay in my ears, they kept falling out. I was using the smallest ear buds available. Really wanted these to work out.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello lluvgadgets, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, troubleshooting steps can be found in the next link: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Oscar. sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Great Bluetooth headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for newbies in the bluetooth category looking for some extra bass.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound, not built for long-term use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for the price, have solid sound, and help to block out external noise, especially if you are using these outdoors with equipment and such. The reason for the low rating is I have only had these for about 6 months and already the usb plug cover will not plug in (to be expected) but worse, the rubber coating on the sides has become dislodged. So any sort of waterproofing these had is now gone. What I bought these mainly for is outdoor use and needed headphones I knew could withstand sweat or rain. For this to not even make it a calendar year without falling off makes me think there is not a great build quality to these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Pretty good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these earbud. They connect very quickly and the sound quality and volume is good. The only complaint that i have is that the microphone doesn't pick up my voice - I sound very muffled. If you are just listening to podcasts and music, these are great - just don't get them as a calling accessory.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound for the ear phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is really good and of a high quality for listening.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 2 out of 5 stars

    Good sound but the buttons eventually fall off.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, good battery life and no problems with Bluetooth connectivity. However I have had the volume/selection button and the power buttons fall off.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Truly amazingly happy with it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So basically I been a Sony fan for long day forward. And had many of Sony headphones for a long while. But as my first Bluetooth headphone from Sony was this. As I was debatable about this product it sure proved me wrong and honestly is worth the money The sound quality is just remarkable! Weather your new or old to the headphone industry Sony won't let you down with these I promise!!!!! Get them!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase yet! The bass and sound are quality!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony-XB50BS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Total Excellent audio accessory,the battery last long

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought and returned these the same day. They do not have a secure fit, especially during workouts. The sound quality is ok, but not great. I've bought plenty of other wireless earbuds and most of them aren't up to par on the sound quality compared to wired earbuds. That is something that I think every company will need to figure out. From other wireless earbuds that I've tried (as far as sound is concerned) these are pretty solid. But I hate having to constantly reinsert an earpiece because it fell out. If these had the extra security of earloops, I would've kept them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amajor14, We regret to hear that your device's performance failed to meet your expectations and had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great, but no clip!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are actually really nice with good sound and a fairly comfortable fit. I really like them, except for one thing, THERE IS NO CLIP! Each bud is comparatively heavy and will pull the other off your neck if it is not perfectly balanced. There is no clip to attach it to your clothing. Why would you go through the effort to design good earbuds and not take the simple initiative to put a clip so the buds don't fall off? Would've been 4 or 5 stars but can only going to give it 2 stars because I won't have ANY music when they're lost!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Very Poor Range

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several BT headphones and have never had any issues regarding reception. I was looking for earbuds with good battery life and selected Sony over others in this price range given their reputation. The headphones connected immediately, sound quality is good, but I am very disappointed in the range. While walking on the street if my phone is not directly in front of me the sound cuts out or the BT gets disconnected. This includes placing the phone in my coat or back pocket. I expect more from Sony.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Strong Bass

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi all. Strong Bass. Connects to my Ipod Nano and Desktop PC(BT Connection)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up to my Pixel 2 XL and I could not believe the sound. Much better than the JBL and Bose Soundsport for a lot less $$. Only thing I was hoping for was the red color at my local Best Buy. I love rich warm bass... With these, you get it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ok for working out but broken volume button

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for walking, elliptical and even running. Sound is great but unfortunately can’t adjust the volume due to the button breaking off so easily.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Two pairs have fallen apart in the same exact way

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound good, but are not put together good. I currently have tape holding the casing together on the side you plug in. I am super careful with these headphones, since they are so expensive and have had issues with both pairs I owned cracking around the place you put the charger. Today the new pair have cracked fully and the plate with the earbud has fully separated from the headphones. I cannot recommend headphones that have broken, especially since I have already given the headphones a second chance.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bc132769, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Kindly send us an email at [email protected] including my name, model number and this feedback post in the email. Hope to hear from you. Regards, -David sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bluetooth does NOT connect to Siri. I spoke to Sony directly and they told me none of their products will connect to Siri yet the discription says it's compatible with iPhone. To me if something if compatible with iPhone, that means it's compatible with Siri. You can't make hands free calls at all. You can accept them, but can't make them. For the price of this item, I'm appalled that I can't do something as simple as making a call using my head set. Ive bought $5 no name head sets that allow you to connect to Siri. They keep breaking so I figured I'd spend the money and get a good pair. The sound quality is good for music and OK during a call. However, the person kept telling me that I was very muffled. Im pretty upset. The point of the Bluetooth is so I don't have to keep going back to the phone directly. Very disappointed. If you just want them for working out and don't care about making calls, these will work for you. Otherwise I would go with something different.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    really good earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound and mic could be better but jungkook of bts had these earphones and i got them because of that sARaNghAE juNGkOokiE oPpAR

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    inconsistent sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always look for bass in a set of headphones or ear buds. I was intrigued by Sony's 12mm drivers in the buds, much larger than normal like the discontinued Sol Jax buds had. The frequency range also seemed impressive. I was worried ahead of time about the size of the thing protruding from the ear though. The "arc supporters" and the balance of the unit helped it fit well, even when shaking my head hard to try to pop them loose. The first fit worried me about the bass. I could feel shaking on my ears like an overpowered subwoofer in the car and it was too much. I needed a run to test them better. I couldn't get that same fit again and the bass was diminished enough to work well, but then as I ran, they slipped just enough to drop the bass a little more. I took them out and tried several times while running to get the deep bass response again. I don't think I would have to worry about them falling out like other buds, but the inconsistent fit and sound was very disappointing to me.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tank2278, We always appreciate customers who take the time to give us their feedback. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Thank you. ~Erin sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    So Close!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just returned these headphones for a Bose pair. They sound quality/ music quality were good, but when talking on the phone no one could hear me. If they did, they hear static. I wanted to like them because I like all the other Sony extra bass headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QuiQui642, We're sorry to hear that the unit was returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US