Customer Ratings & Reviews
- Model:
- MDRXB650BT/L
- SKU:
- 4833502
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the XB650BT Over-the-Ear Wireless Headphones for their exceptional sound quality, comfort, and extended battery life. Many users particularly appreciate the wireless feature and find the price reasonable. However, a few individuals have expressed concerns about the design, fit, and volume of the headphones.
This summary was generated by AI based on customer reviews.
Happy costumer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy costumer by buying these headphones just do price match from amazon
I would recommend this to a friend- Pros mentioned:Sound quality
Not very well made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is decent but they do not last. Had mine for less than a year and they have broke. Warrantee is only 90 days, so they are a cheap product that Sony doesn't want to stand behind.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oldtimer, We are sorry for the inconvenience that this may have caused. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, -Jay
Loved these but didn't last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for about a year now, they're great for cardio and the gym. Unfortunately my headphones just stopped accepted charge, nothing happened to them as far as I know they just stopped working.
No, I would not recommend this to a friendNo option for using a cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sending this one back. I can't believe that Sony omitted the option to plug in a cord. Can't use this with a Roku remote or other device that requires a cord.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lbroom, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Cheap plastic fails after 6 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.According to Sony Customer Relations daily use of a product for 6 weeks is excessive and physical failure of a product is not covered by warranty. If under engineered materials are not a manufacturers defect I don't know what is. Sony used to be a great trustworthy brand, no longer apparently.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello jimo, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
- Pros mentioned:Sound quality
Poor design or materials
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones broke where the headband connects to the speaker. Based on other reviews this is a common issue, which indicates a design flaw. My son used these for gaming, so he is not traveling with them at all. Sound quality was good, but now they are useless. Looked to find a replacement part but no luck.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisL, We are sorry for any inconvenience you had experienced. To help you with this, please visit our E-service website at https://esupport.sony.com/US/p/service.pl
Regards,
-Erin
- Pros mentioned:Sound quality
Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the price and they sounded great my 1st pair of wireless on ear headphones.They worked great for 4 months then one day just stopped no warnings nothing.Tried all Little tricks reset reast to de fault nothing worked won’t turn won’t charge no sound in short junk....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, thanks for bringing this up and we apologize for the inconvenience this may have caused you. Please refer to the link below for possible troubleshooting steps to fix this issue. We appreciate your time posting this feedback. Regards, ^Ron
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/mdr-xb650bt/articles/00009257
- Pros mentioned:Sound quality
Broke Already
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great and worked fine until plastic broke that holds the ear piece to the head band. I got about 6 months use out of these. Sony should pull these from the market.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi UNHappy, That is definitely not the news we like to hear. Let's see what we can do. Please reach us out at [email protected] and include your product details and contact information on this issue you are having.
Thanks,
~Ralph
- Pros mentioned:Sound quality
Broke within 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones themselves had good sound and worked well at first, but after 6 months, the sound went out on the left side. The warranty at https://esupport.sony.com/US/p/model-home.pl?mdl=MDRXB650BT&LOC=3#/manualsTab is a dead link.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi puritan1, We're sorry to hear that one side is not working. You may refer to the link below for troubleshooting steps:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40941,95992/
~Ralph
Not the same as the 950s
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Saw these for a bit cheaper than the 950s, but they fit over the ear which just is not as comfortable, and only connect via bluetooth, so not as versatile
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Amogh, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Fell apart in a month of normal wear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this as a Christmas present for our son. Up to this point, he had been purchasing the cheapest available headphones, since headphones are so delicate. We thought that because they were the Sony brand, they would have higher quality. They didn't last any longer than $9 headphones. They refused us warranty service. Cheap plastic. Bad service. Don't waste your money. We will not buy Sony products again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, bbbb, We are sorry to hear this, we appreciate your time to share your experience with your unit. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. For further assistance with this, please visit this page: https://esupport.sony.com/US/p/service.pl. Thanks! -Vincent
They are okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was wanting wireless head phones in the beginning was gonna get the 149.99 but end up gone for the 129.99 with extra bass but they didn't seem that loud and never came with a headphone jack cord
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike90802,
We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you for choosing Sony.
>Joffrey
Not over ear as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are ON EAR headphones they look decent enough but I want over ear headphones. With Best Buy's ridiculous return policy now I'm stuck with these.
No, I would not recommend this to a friendWon't connect to either my ipad or iphone.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I followed the instructions but could never get it to connect to my ipad or iphone. I have other bluetooth devices that work with my ipad and iphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mojofan1978, We recommend checking the suggested troubleshooting steps in the link provided if the unit is unable to make Bluetooth connection (page 99). https://docs.sony.com/release//Help_4591692111.pdf -Jerome