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Customer Ratings & Reviews

Your price for this item is $50.99
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The comparable value price is $249.99

Customer reviews

Rating 4.6 out of 5 stars with 2848 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the XB950N1 headphones for their exceptional noise cancellation capabilities, providing an immersive audio experience. Comfort is another highlighted aspect, with users praising the headphones' design for extended wearability. The powerful bass and overall good sound quality further enhance the listening experience. While some users find the headphones to be bulky and heavy, the majority of customers are pleased with the product's features and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 2,848 reviews
  • Rated 3 out of 5 stars

    The headphones are painful after long useage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product sound was just okay and headphones uncomfortable for long term use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pretty disappointed with these headphones. The charging cord was way too short & several other features I didn't like. I returned it and bought the Bose.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      -Hi DoctorE, We regret to hear that your device's performance failed to meet your expectations and had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functions as desired. Not as good as the Bose Nose Canceling Headphones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't Open it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a birthday present for my grandson so it's not open yet.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great but they look funny when you wear them

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not my preference

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the sound was good, the noise cancelling feature was not good to me. I was still able to hear conversations around me. I am also not a fan of heavy bass so these were not the best choice for me. I received the headphones as a Christmas gift and I have returned them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed with this product. Ears sweat while using.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok. price was good in comparison to similar products

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Need better sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it it needs to be more durable. I use them for work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mitch, Thank you very much for taking the time in writing us your honest review regarding the headphones. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the headphones! I will recommend this to a friend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Pretty easy to set up.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new to wireless headphones, but these took almost no effort at all to set up. In no time, I had the headphones paired with my cellphone and was listening to streams. The headphones are light, easy on my ears, and the noise cancelling worked quite well. My only complaint is that they look a bit cheap. Of course, I don't mind if something looks a bit cheap so long as they perform beyond their looks, which these headphones do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CynicalWoman, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing this I found out that you can only charge it by a laptop or computer. You cannot charge it any other way. I will be returning it promptly. Now I know why it was discounted so much.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to recommend this to my friends and family

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broken

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were excellent when first purchased, then had issues with Bluetooth connecting and finally headphones broke at the earpiece on both sides. Sony would not back their product stating it was not an quality issue but usage issue.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    poor build quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using these headphones for 2 weeks, they began coming apart. I got poor service from Sony. Sound quality is decent, but poorly made headphones. I would not recommend these. I purchased Bose and I'm thrilled.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mrtelman57, we are sorry to hear what happened. Please reach us at [email protected] and include your Event ID or reference number if any so we can further assist you. Thanks. -Erin sony_US

  • Rated 2 out of 5 stars

    broken after 6 mos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter for Christmas, after 6 mos of off and on use, the swivel that attaches to the earphone broke. Contacted Sony and they do not cover any physical damage, only sound issues.Not worth the money for this design that breaks easily.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi broken,

      We regret to hear that this unit failed to meet your expectations, sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.

      Regards,
      Zac sony_US

  • Rated 2 out of 5 stars

    Waste of money

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless junk which I missed returning. This states none cancellation but I can even hear whispering ;) The only use that are currently serving is as a toy for my 5 year old.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I cant even tell when their charging.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are Honorable things that I wouldn't wish upon my worst enemy. Normal price after their incredible mark- up is 260.00 for these headphones I don't think their worth 50 bucks their for sure not worth anywhere close too 260 dollar's pesos maybe but not dollars. These are suposto connect automatically when you turn them on but I have to go to settings, go to Bluetooth paired devices and hit connect often several times and after dose not work I go back to my wired headphones and forget these exist. I payed 130.00 for these and feel Im owed about 100.00 back

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dodge, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron Sony_US

  • Pros mentioned:
    Bluetooth, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice upgrade from old model! Very impressed!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The largest improvement for this model for Sony's higher end noise cancelling headphone is that noise cancelling itself, this has seen the largest improvement with or without music playing through. The app in iTunes app store is fairly useless as the controls on the headphones are more than sufficient and easy to use. Bluetooth pairing was easy and a painless, simple set up. There is no quality loss by going wireless versus wired as Sony has been able to correct any issues they've had previously in the Bluetooth connection in these headphones. The only drawback is for those who have larger ears, the cups for the headphones may seem a bit tight but still very comfortable. Definitely would want recommend trying them on to ensure they fit you comfortably if possible but they do flex some to form a better fit over time. I would highly recommend them for students or professionals that are looking for a little peace and quiet in a very reasonably priced set of headphones!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    sound good but cheap plastic

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have now been through 4 sets of these and all of them have broken in the same place. and judging by a quick google search, I'm not the only one with this problem.

    No, I would not recommend this to a friend