Customer Ratings & Reviews
- Model:
- SRSXE200/B
- SKU:
- 10143346
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
to a friend
Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't what I expected. It was dull not as loud. Not a good quality speaker. I had to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VeronicaC, We regret that the speaker wasn't you expected and had to be returned. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. Please know that we do have troubleshooting steps for audio related concerns. For future reference, you can visit our support site. We hope you'll consider Sony in your future purchase. Erin
No thanks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Bought a Anker the same size for 1/2 the price. Much louder and clearer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
No loud enough in gym setting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my team to warm up with up and you could barely hear it in the gym
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DearloM,
Thank you for your time writing this review. We're sorry to hear if you can barely hear the sound from your XE200 speaker while using it for team practice. Allow us to help troubleshoot and resolve the problem.
Try some steps below if the sound is low:
Check if the battery is charged sufficiently.
Turn up the volume of the speaker and the connected device.
Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the(power) indicator does not flash).
When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.
Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.
For reference: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.- Kris
Terrible sound not clear nor is it loud LAME!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is terrible my iphone sounds better then this muffed by all means terrible!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chippymunch, We are sorry to hear that the SRSXE200 did not meet your expectations when it comes to the sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot and isolate the issue https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony speaker
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work for me. It would not hold the charge. Owned this item for 6 months, do not recommend at all bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoelFPrado,
Thank you for the review and we're sorry to hear what happened with the battery of your speaker. If you feel the battery life is shorter than the times listed on the manual or the specification webpages, lower the speaker's volume and check if the battery lasts longer. When you use the speaker at a high volume (or a maximum volume), battery consumption may increase, and the battery life becomes shorter than the times listed on manual or specification webpages.
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Regards,
David
Sounded better in the store
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not vwry loud outside took it to the beach i am not impressed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Donfromowensboro,
We regret to hear that you are not satisfied with the speaker. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
not good for the money you pay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good speaker thought itd be louder you're better off getting the bigger one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user228,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Great additional Bluetooth speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony – SRS-XE300 Wireless speaker. The new Sony wireless speaker has full sound and great battery life. After using the speaker for 4 hours it still reports full battery. Audio range is stated as 20Hz to 20 KHz. When tested it will get well past the 20 KHz but only produces quality lower end to 40 HZ. This is not out of normal for any speaker that is this small. At only 9-1/2” long, 4-1/2” tall, and 5” thick/wide and weighting in at 2 lbs. 13 oz. If forced to reproduce audio in the 20 Hz range it will sound as if it is just “flapping”, not really sound, more like mechanical noise. This is by no means a knock on the sound quality, this speaker produces high end quality music at above normal listening levels while staying clean and clear. Downloading and installing the Sony Music center App was easy as it should be. Of note is that on first install it stated that in order to continue with the install it needed to register the speaker. Not having time at that moment to deal with that I opted to quit and do it later. Once I had more time to deal with this, I started the installation again and was surprised it did not make that statement again and just installed without asking any questions. Maybe starting the installation was enough for the App to register the speaker the first time? A note on this, I did link the speaker Bluetooth with the phone I was testing with (iPhone 12 Pro) and just tested the sound output and then had to wait to do further testing when I had time. Once the App was installed, I tested phone calls using the speaker. When placing a call, you can select to use the speaker before placing the call. When receiving a call, it is answered on the phone and then you are given an option to select the speaker. I felt this was functioning correctly and each call placed or received was clear with little to no echo. Being outside on the patio for calling was better than in the house. The echo canceling seems to work better when it’s outside. This will most likely improve with further firmware updates. I next tested the Apps ability to pair more than one speaker. This used to be an option directly on the speaker, sometimes it would work and sometimes it would not, and you would have no idea why it didn’t work. With the move to this being in the App you can see why and when it will work, very nice to see this. For this test I used this speaker and 3 other Sony SRS speakers. It only worked with an SRS-XB33, and then it was in party mode. In order to get a stereo mode link you have to have 2 of the same speaker. My next 2 tests fail to link the speakers. They were an SRS-XB31 and a much better SRS-XB501G. Neither one of these would link together, however the App did see them both and allow full control of them. In the app you have control of Sound settings, Power settings, Device connection, as well as many other options depending on what speaker is selected and connected Bluetooth. There are other options I did not test like DJ effects as well as addons that can be downloaded. The speaker charges with a USB-C cable supplied, however just like all devices today, no power adapter is supplied. My overall impression is this is a definite step up from the SRS-XB33 I have been using. The speaker is being used next to the swim spa and the IP67 water rating will be put to the test, but I have no doubt that it will be absolutely fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyFl, We appreciate you taking the time to write us your detailed review of your experience using your new speaker. We are also glad that you are enjoying the features and audio quality. The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. Regards, Erin
poor sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sony speaker only have bass quality but very low in sound volume general wise
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Omtee,
Thank you for taking the time to review your SRS-XE200 speaker. We're so sorry if it hasn't performed to your standards when it comes to sound quality and you find the speaker doesn't get very loud. We want to make sure you are getting the most out of your speaker. If the Sound becomes low while in use, refer to these helpful links:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611675.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737
Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the (power) indicator does not flash). When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.
By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
If you need further assistance regarding your concern, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no good sound. i don’t recommend. for the price i could’ve bought a better one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DjW1, We're sorry to hear about the sound issue of this XE200 X-Series Portable Wireless Speaker. We apologize for the inconvenience. If the sound becomes low while in use, follow the procedure below. Turn off the speaker. Charge the built-in battery sufficiently.
If you are unable to resolve your concern, please follow the troubleshooting steps from this link: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611675.html
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the SRSXE200/H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was very low. Was not happy we returned and for JBL
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristyP,
We're so sorry if you find the speaker doesn't get very loud and it hasn't performed to your standards. Your feedback is extremely important to us and is very much appreciated. The sound may become low in the following cases. This is not a malfunction.
• When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
• When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
• When the ambient temperature of the speaker is high.
We regret to hear that the speaker had to be returned. We hope you will consider Sony again in your future purchase.
Thanks again for your feedback.
Sincerely,
Jess
Not a good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very kind and has a very bland and muffled sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Roswell, We're sorry to hear about the sound quality issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To resolve the low and muffled sound, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Amazing Bluetooth Speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got back from vacation and much to my delight the Sony XG300 Bluetooth speaker had arrived. I had taken one of my smaller Bluetooth speakers with me that sounds really good but I have to say the Sony blows it away. My other speaker weighs about 2lbs and by comparison the Sony is a beast weighing in at just shy of 7lbs. The XG300 sits horizontal and has nice rubber feet on the bottom to protect the speaker. Inside of the speaker are a pair of tweeters and what Sony calls X-Balanced midrange/woofer drivers that appear more square than round along with 2 passive radiators. The sound is awesome. The speaker has Bluetooth 5.2 and pairs with everything I connected to fast and perfectly. I connected it to my phone, tablet, laptop and desktop computer with ease. Sony has the Sony Music Center app to allow you to adjust the EQ of the speaker if you don’t want to use what Sony calls Mega Bass. I actually prefer the EQ. As for connections there is a USB-C for charging and it is quick, a USB-A for charging your device, a 3.5mm input for connecting to something like your TV. I have not tried the 3.5mm jack yet but plan to try it on my projector. As I mentioned the unit is not what you might call light but Sony built in a retractable handle that works great and makes for a very smooth look when retracted. I do wish they had arranged the handle to deploy from both sides as opposed to only one side as it makes it a little off balance. There are controls on the top of the speaker for power, Bluetooth, Mega Boost, volume up/down and connection to your phone in the event of receiving a call. Sony claims that it provides Echo Cancelling technology for better call performance. The speaker is very attractive with a cloth covering that is supposed to be IP67 water proof and dust proof. I don’t plan on submerging my new speaker in water to test this so I will just take their word for it. At either end of the speaker where the passive radiators are located there are lights that can be controlled by the Music Center app and there are a lot of choices including OFF. The lights work well without being over bearing. My other speaker has the light at the bottom of the speaker and gets really bright so I never turn it on. The Sony has great ambient light and is great to use. The XG300’s can be paired for stereo and connected to up to 100 of these. Sony claims 25 hours of battery life and you can get 70 minutes of play time with only a 10-minute charge. I haven’t gotten close to having to recharge it at this point. As for sound this speaker is very impressive and it gets loud. With some tweaking of the EQ the highs are detailed without being harsh and the mids and bass sound great. Everything blends well together. This will definitely be my go-to Bluetooth speaker from now on. Obviously, this isn’t the least expensive speaker out there but as they say you get what you pay for and this is worth every penny spent. Can’t wait to get a second one to pair in stereo. I highly recommend the XG300.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mrcarnut,
Thank you for an amazing review and recommendation! We're delighted to hear you like the incredible sound quality, lighting function, design, connectivity, Party connect and long battery life with your new Speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. We are looking forward to your next purchase and thank you so much for choosing Sony! - Kris
I will be returning this item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not loud at all. Extremely disappointing. Can barely hear it at the beach.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joey,
We regret to hear that you are not satisfied with the volume of the speaker. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Weak speaker....bad quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound...for all that $$-- NEVER buy this!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrantonP,
Thank you for sharing your honest review. We regret to hear if it hasn't performed to your standards when it comes sound quality. We want to make sure you are getting the most out of your speaker. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. This means everyone in your venue can dance to the same music, feeling the same sound quality. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease.
By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
If the sound is too low or the bass sound can't be heard, visit this link to help resolve the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00278737
Should you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Craig
Nope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is expensive, the sound is very poor. it sounds very low.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoV,
We are sorry that you are having a sound quality issue with your XE300 portable Bluetooth speaker. This is definitely not the customer experience we want you to have. We can isolate and hopefully resolve this issue by following these suggestions:
- Turn off the speaker and charge the built-in battery sufficiently.
- When listening to music, please make sure to turn up the volume of the speaker and the connected device.
- Pair the speaker and the BLUETOOTH device again.
- Select “Priority on Stable Connection (SBC)” for the BLUETOOTH connection quality of the speaker.
- Reset the speaker: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611673.html
- Initialize the speaker: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611672.html
We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Bad sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound and low tinny tones, not a very powerful speaker either.
No, I would not recommend this to a friendAudio cuts out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it’s loud and it cuts off I had for about a month I will not buy it again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroS, We're sorry to hear about the issue you're having. This is usually not the case for our speakers nor the experience we want you to have. If the audio sound is intermittent through the speakers when playing, there may be a problem with the connection or a problem with the speaker. Follow the steps on this link to try to resolve this issue:
https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000669955.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not working after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items sucks only lasted me 2 months. Doesn’t turn on anymore, used it for work daily Monday-Friday
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosO,
This is not the experience that we want you to have. This isn't normally the case with the SRSXG300. Make sure to charge the speaker with the supplied AC adaptor. The speaker is also capable of running on power from an AC outlet connected by the supplied AC adaptor.
You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/articles/00228345
The speaker comes with a 1-year manufacturer's warranty. If still not resolved, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Poor Sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. After return date starts making a humming sound.
No, I would not recommend this to a friend