Customer Ratings & Reviews
- Model:
- SRSXE200/B
- SKU:
- 11253012
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.6 out of 5 stars
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this a try instead of the jbl xtreme 3. Ended up being disappointed and returned. It’s not loud at all and bass stinks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lumpy,
We regret to hear that you were not satisfied with the SRSXG300. The XG300 features 3 sound effects depending on your needs (STAMINA, EXTRA BASS, and LIVE SOUND). This function can also be adjusted on the Sony Music Center app. Additionally, there is a built-in EQ that has 20 points of control for Bass, Midrange, and Treble to tailor-fit the sound quality to your needs. The overall volume may vary depending on your source. The sound may also become low when the battery of the speaker is insufficient. For optimum performance, it is recommended to charge the built-in battery sufficiently.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Sound quality
Great spekaer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice bass and sound would highly recommend to anyone that wants some music for a small party
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Diego! We're happy to hear that you are enjoying your new speakers. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony. Enjoy! -Craig
- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was luckily able to get this speaker on sale ive been wanting it for awhile the quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ram1050, Thanks for purchasing the XG300 portable speakers. We're glad that you love it. The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Perfect Bluetooth speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound from this Bluetooth speaker. Perfect size to take to park and beach.. love it..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nerida, Thank you for the awesome review! We're glad you like the great sound quality and portability of your new Sony SRSXE200. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam
Real Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as it was in the store. Average sound compared to JBL and Beats
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyH,
Thank you for the review and we're sorry to hear if you're not satisfied with the sound of the speaker. The sound quality will depend in the source, battery and environment that you're playing. Please check this troubleshooting guide on how to isolate and resolve your issue.
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Bass, Battery life, Sound quality
Versatile and Great Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice Bluetooth speaker in terms of solid construction and the ease of Bluetooth pairing with your cell phone, TV or PC. It has all the best features for dustproof, waterproof and shockproof design. Bass reproduction is very strong although the overall volume capability was lower on my non-Sony brand TV. However from the PC or cell phone - the volume was louder. Also on my Sony brand TV the volume could be set very loud. On the non-Sony brand TV there was also a pop-up from the TV every time I turned the system on to ask if I wanted the Bluetooth speaker. On the Sony TV on every power on the Bluetooth Sony speaker just connected automatically. This could be important to know if you are interested in using this speaker for enhanced TV audio. On the very positive side, any TV I used had far better sound using this small Bluetooth speaker than the internal speakers. This I believe is at least partly due to Sony's ‘Line-Shape Diffuser’ technology that distributes the sound energy evenly – I have to say this did work nicely. I did find that if needed, the claim of 70 minutes playback with only 10 minutes charge time was indeed true. Be aware that even though the Bluetooth blue LED is blinking, the speaker does not attempt to pair unless you tap the Bluetooth button on the speaker. Of course a fantastic option is connecting this Bluetooth speaker to your cell phone. Download the Sony Music Center app and you will have added facilities for shaping the sound. You can also enable the microphone on this device and use it with Alexa or Google to ask the time or other commands. Great product and I highly recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RalphHenry, Thank you for the fantastic and thorough review of your new Sony SRS-XE200! We're glad you like the solid construction, easy Bluetooth pairing, IP67 rating, powerful bass, quick charging, easy to use Sony Music Center app, and excellent sound quality of your new Bluetooth speaker.
The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. The XE200 will give you 16-hours of play when the battery is fully charged, that means that a single charge should be long enough to power through any party. Thanks for choosing Sony! -Sam
Good speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have the xb33 until i saw this. I decided to get this speaker to see how good it was and I'm impressed.In my opinion you're getting a good quality speaker for it's price. But if you still have the xb33 from last year I think you should be ok not getting this speaker. Both the xb33 and xg300 are pretty much the same in my opinion. If you don't have the xb33 then i recommend this xg300 speaker.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks MrGameRex for sharing your experience with the new XG300 portable speakers. We're glad that you are enjoying your speakers. The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. We appreciate your feedback on the weight of the speakers. This can help us improve our products in the future. Thank you for choosing Sony! -Craig
Loud and lots of bass. Medium quality audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality isnt as good as the store demo is. Guess thats why they pay marketers the big bucks.
No, I would not recommend this to a friendAverage Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are better sounding speakers in this size/price category.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrankJ, we appreciate your feedback. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony. ~Earl
OK speaker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough. Expecting more from Sony. Especially for the money
No, I would not recommend this to a friend- Pros mentioned:Bass, Battery life
Bass Heavy Full Sound / Lacking in Highs
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.KEY FEATURES USB-C, 3.5mm Headphone, Bluetooth 5.2 Connections Up to 25 hours of playback on a single charge 70 minutes of playback on a 10 minute charge Lots of Bass & Entertainment in a Small Package INITIAL SET-UP Sony’s SRS-XG300 has the basics covered for connecting to a variety of peripheral equipment. Included in the connection options are: USB-C, 3.5mm stereo headphone connection, and Bluetooth 5.2. The speaker also includes a USB-A connection, but at this time, it is for charging a connected device only. The SRS-XG300 is equipped with the newest Bluetooth 5.2 standard that incorporates fast pair. I was skeptical at first, but the new fast pair feature worked awesome during the initial set-up, flawlessly and effortlessly syncing to my Galaxy S21. After the absolute minimal fuss pairing the speaker to my Android-based phone (Fast Pair does not work with iOS devices), I opened the Sony Music Center app and it immediately recognized the speaker. The Music Center app is Sony’s control app for customizing the variety of options in their speaker offerings. The app controls everything from the graphic equalizer, LED lighting and effects, Mega Bass, etc. While it is not my favorite app, it works well enough and is just easy enough to use without needing to be a geek to find the functions and settings. USE The SRS-XG300 is made to play loud and does it unashamedly so. The speaker is designed to fill larger venues with powerful sound and good bass. The speaker sports two 20mm tweeters, two woofers approximately 3 inches in diameter (yes, I used diameter even though they are square), and two passive radiators. Should you decide that the XG isn’t enough for your venue, the speaker is compatible with other Sony Bluetooth speakers, allowing it to be seamlessly linked to make your backyard concert even bigger. Sony has geared the speaker toward maximum volume and SPL levels. The XG300 can play all day long at loud listening levels without sounding tinny, thin, or shallow indicating that the speaker has reached its maximum load off the internal amp. Used with restraint, the speaker can play up to 25 hours without needing a recharge. I played it for hours over the course of the past few days and still haven’t charged the battery back-up. When that day does come, I can use the included AC adapter, or a USB-C cable with a healthy fast charger. Reaching a full charge takes a while, but if you are in a hurry and want your tunes back on right now, a person can get up to 70 minutes of playback with only a 10 minute charge. Awesome!!! Sony has done a great job making the XG300 your go-to speaker regardless of when and where you want to use it. The speaker is IP67 rated against dust and water intrusion making it an ideal travel companion for the beach or pool during these hot summer months. The buyer won’t have to worry about protecting the speaker, as it is resilient to the normal dangers associated with use by the pool or the beach. SOUND QUALITY This is not my first Sony speaker. This is the next generation of speaker that I hope would address the shortcomings I experienced in their 2 previous generations of Bluetooth speakers. That is the middling performance of the tweeters. Did Sony correct the shortcomings of their previous speakers and make the highs sound as great as the lows? The answer is: NO. Once again, I am let down by the audio quality of the tweeters. Ugh. Sony. You like to brag how the speaker covers the entire audible range, 20Hz – 20,000Hz. While this may be true, the audio quality from the tweeters is nowhere near as pleasing as the audio from the woofers. This isn’t the first time I’ve been left disappointed by the upper frequency reproduction of Sony speakers. My XB72 also left me unimpressed. I was hoping for a turnaround this go, but alas, it didn’t happen. I will fully admit, most people would call me an audio snob. I would trade features and fancy lights for accurate music reproduction any day. I know that I am in the minority and that is not what sells this day and age, but to me, it is what sells. The XG300 doesn’t sound awful, it just doesn’t have the clarity that it should. It feels like Sony focused all their attention to the bottom end and didn’t care about the higher octaves. CONCLUSION Sony has packed a lot into a little package. This speaker brings back memories of the old 80s and 90s boomboxes. That is a good thing. The XG300 can throw down some serious sound and do it all day without needing a charge. The bass from such a small package is impressive and would definitely be a good addition to a party atmosphere. The audio and lighting are customizable and the XG can even be paired with other Sony speakers to add even more sound and volume to your party. I’m still left wanting, though, in the highs. The tweeters just don’t do the speaker justice and this would not be my first choice for quiet, casual listening. It just doesn’t have the crystal clear highs that I want. However, as a go anywhere, do anything, live through the obstacles approach that Sony intended this to be, I think they did a great job. I’ll happy recommend it and give it a 4 star rating, held back only by the lack of clarity in the tweeters.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NAMO,
Thanks for sharing your review and experience with the SRSXG300. We're glad that you like the connectivity, battery life, and design of the speaker. We also appreciate your review about the sound quality of the speaker. You do have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Issue:
Additional Information regarding your experience with the SRSXG300.
With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony!
-Ralph
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mmmmm looks nice and the sound is okay, I was expecting to be louder but was disappointing..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aztec, We are sorry to hear that. Please make sure to turn up the volume of the speaker and the connected device. We also recommend keeping the speaker away from a microwave oven, wireless LAN, etc., and try to bring the Bluetooth device closer to the speaker. If there is any obstacle between the speaker and the Bluetooth device, move it out of the way. You can also pair the speaker and the Bluetooth device again to further isolate the issue. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Sony portable speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was “meh” at best. App is not real user friendly. I returned speaker
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi snyderdobes, Thanks for sharing your experience with the XE200 Portable speakers. We're sorry that you're not impressed with the app and sound quality of the speaker. You can actually fine-tune the sound quality of the speaker using the built-in EQ in the Sony Music Center app. We hope you'd still consider our products in your future purchases. Thanks and regards, -Craig
Speaker
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not as good as Phillips. Hard to link change of users.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarolineM,
Thank you for taking the time to review your SRS-XG300 speaker. We're also sorry to hear that it hasn't performed to your standards when it comes to the sound quality. The XG300 features 3 sound effects depending on your needs (STAMINA, EXTRA BASS, and LIVE SOUND). You may refer to this link for more information: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
This function can also be adjusted on the Sony Music Center app. Additionally, there is a built-in EQ that has 20 points of control for Bass, Midrange, and Treble to tailor-fit the sound quality to your needs. You can also check the app that you are using (for audio) or your source device for sound settings and adjustment.
The speaker features multipoint connection (concurrent connection with 2 BLUETOOTH devices). If you're unable to connect the speaker concurrently with 2 devices (multipoint connection), please check these guidelines:
- When using the Stereo Pair function or the Party Connect function, you cannot use the multipoint connection capability.
- Depending on the BLUETOOTH device, you may not be able to use the multipoint connection capability.
With the Sony Music Center app, you can perform multipoint connection (concurrent connection with 2 BLUETOOTH devices) management and operations including establishment and disconnection of connections with BLUETOOTH devices. For more details, please visit the link below.
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669949.html
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Eh ... Go with the srs xb43
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the size and price was a little bit disappointed, the srs xb43 sounds better for its size and price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dretheteste,
We regret to hear that you are not satisfied with the XG300. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Sony speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker is very good. I use it for my job so that i could hear the World Cup.
I would recommend this to a friendBrand response from SonyListens
Posted .That is perfect, Elmo! We're glad that you are enjoying your speakers. The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. We appreciate your feedback on the weight of the speakers. This can help us improve our products in the future. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life
Bluetooth speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very loud. Battery life pretty good. Wish it had a auxiliary plug.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ErrolA, Thank you for the feedback on your experience with your SRSXE300. While we're glad you like the excellent battery life, we regret to hear about the volume level did not meet your expectations. To ensure optimal listening experience, please follow the steps on this link:
https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html
Please note: The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
-Turn off the speaker.
-Charge the built-in battery sufficiently.
We also have noted your input about the lack of auxiliary input and will be sure to forward this feedback to the appropriate department.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Great look but not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but wasn't nearly as loud as i thought it would be
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Owens,
Thanks for sharing your review and experience with the XG300. We're glad that you like the design of the speaker. It's unfortunate that you are not satisfied with the overall volume. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Sub par
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I thought it would be for the price I paid.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeP,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may find these links helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
- Pros mentioned:Battery life
Bad battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says 52 hours of life…. Which is true BUT as the battery lowers so does the sound. If battery is at 60% and you have it all the way up its only playing loud up to 60% which means even though its on max valume its really dim
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stephen14,
We regret to hear that you are not completely satisfied with the speaker. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
This speaker has approximately 25 hours of battery life when fully charged. (Provided that the volume level of the speaker is set to 24, the sound effect is set to MEGA BASS, and the lighting function is set to off). Make sure to charge the built-in battery sufficiently. Actual performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions. For more information, please refer to this link (under "Built-in battery life"):
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph