Customer Ratings & Reviews

Hi Maria312312,

You made the right choice! We're thrilled that you are enjoying this amazing speaker. Thanks for the recommendation and for choosing Sony!

-Ralph

Hi Meme, thank you for sharing your thoughts on the Sony - XG300 Portable Speaker! We are glad to hear that you found it easy to use and that the sound quality is good. If you'd like to take your audio experience to the next level, we recommend downloading our free Sony Music Center app. This will let you customize your sound with the equalizer, adjust sound quality settings, and even prioritize your connection on Sound Quality for an even richer listening experience. We hope this helps you get even more enjoyment out of your speaker! Thanks for choosing Sony. Regards, - Dominick

Hi PaulB,

Perfect! We're glad that you are enjoying this amazing speaker. It's also great that you were assisted professionally. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi JohnR,

We regret to hear that you were not satisfied with the speaker. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the speaker (via the Sony Music Center app). It is also recommended to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.

Additionally, you have the option to adjust the sound effects and equalizer function of the speaker to tailor-fit the sound quality to your needs. You can also use the Party Connect function and Stereo Pair function to enjoy a more powerful sound.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi KeerthiG, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html?search=sound%20quality%20

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! ~Earl

Hi keyboard,

You made the right choice with the Sony XG300! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Martypopper456, Thanks for the feedback. The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. Thank you for choosing Sony! -Craig

Hi Lucy, We are happy that you like the quality of your new Sony portable Bluetooth speaker. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Inspired by the audio systems used at professional concerts, our unique Line-Shape Diffuser creates line source and distributes the sound energy evenly, across a wide sound front, to better fill your space with audio. The XE200 is also waterproof so you'll have no worries near the pool or getting it wet. Thank you for trusting Sony! Vincent

Hi SamG,

You made the right choice! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Gene, Great! We're pleased to hear that you are enjoying your new speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony. Erin

Hi Monro, This is an awesome gift idea! We're very pleased to hear that your friend loves it. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam

Hi DhruvP, thanks for choosing and purchasing our product. We're glad you are enjoying your new speaker. We understand your feedback regarding the bass of your Sony unit. Your new XE300 is a unique Sony speaker referred to as X-Balanced speaker technology. It delivers improved bass accuracy, increased clarity, and improved audio quality over traditional Bluetooth speakers. Dual passive radiators on the speaker’s sides deliver powerful and accurate bass for a balanced audio experience. Your new XE300 is a unique Sony speaker referred to as X-Balanced speaker technology. It delivers improved bass accuracy, increased clarity, and improved audio quality over traditional Bluetooth speakers. Dual passive radiators on the speaker’s sides deliver powerful and accurate bass for a balanced audio experience. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! ~Earl

Hi Mqtty72,

We are sorry if your speaker is not loud enough for you. Please make sure to turn up the volume of the speaker and the connected device. You can also pair the speaker and the BLUETOOTH device again to isolate the issue. If still the same, you can follow other steps here to further isolate and hopefully resolve this issue: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi RuviL, We're glad that you like the XE300. We are sorry if this doesn't have a handle. We have noted your input and will be sure to forward this feedback to the appropriate department. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony. Erin

Hi Kmacon, Thank you so much for the fantastic review & we are so happy to hear that your investment is worth it. It's good to know you like the amazing features and you appreciate the blue color of the speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! -Jess

Hi Leoo,

You made the right choice! We're glad that you like the size and amazing features of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi MariaITeran,

We appreciate the 5-star rating and we're glad to hear that you like the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-David

Hi TaylorS, Thanks for the feedback. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony and enjoy your headphones! -Craig

Hello Nikknakk91,
That's great! We're glad that you are having fun and enjoying your new Sony - XE200 Portable Waterproof and Dustproof Bluetooth Speaker. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for choosing Sony! - Marco