Customer Ratings & Reviews
- Model:
- SRSXE200/B
- SKU:
- 11253012
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
to a friend
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice speaker! It’s a little muffled and not as clear as I want it to be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsMe Great! Good to hear that you like the speaker. For sound related concerns, please check the Help Guide for troubleshooting steps to follow.
https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html
The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin
bad battery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the speaker only gives out 3 1/2 hrs. of playback in between charges..horrible, when advertised for 25 hrs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CecilioA,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
Actual performance time or battery life may vary due to the volume, songs played, surrounding temperature, and usage conditions. For more information, please refer to this link (under "Built-in battery life"):
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
The Perfect Gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect gift for a music lover teenage boy!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tjohnson, That's really cool! Thank you so much for the 5-stars review! We are truly happy to hear you are enjoying the amazing sound quality and overall performance of the unit. Good to know that these speakers were a great gift for a music lover teenage boy. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. We look forward to seeing more of your reviews in the future. Thanks for choosing Sony! -Jess
Not loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compares with JBL, this speaker is not loud enough
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pelonriver, Thank you for taking the time to review the XE200 X-Series Portable Wireless Speaker. Life should be lived at full volume. That means getting your friends together, turning up the music to full volume and dancing all night to a clear, rich sound. With our X-Series range of speakers, you can make the most of every single moment, power parties you’ll remember forever and always live your life out loud.
The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
1. Turn off the speaker.
.2. Charge the built-in battery sufficiently.
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the SRSXE200/H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Dead after 5 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for 5 weeks, then it turned itself off and will not turn on again. Apparently, the return period is over, no matter what, so I guess I am stuck with a paper weight. I'll try to contact Sony, but I don't expect that to go anywhere.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KeithK, We are sorry to hear about the issue you are having. This is definitely not the news we want to hear. If you're unable to turn on the speaker or the speaker suddenly turns off, please follow the troubleshooting steps on this link: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611677.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Super easy setup with tremendous sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony's new XE300 Portable X-Series Bluetooth Speaker is a complete homerun! It was super simple to setup and sync to our phones (Samsung S10+and Pixel 6) which has not always been the case with other products we have tried. It is solidly built with a rubber coating that protects both the controls and the charging port that allows you to confidently take it outdoors. Charging is via a USB-C plug that is behind a protective flap and the battery life is very good lasting for several hours. The Blue Tooth range is quite good and operates flawlessly. The device can also act as a speakerphone for your cellphone although the internal microphone doesn't provide the best quality. And the sound! This thing has amazing bass for its size and Sony has somehow designed the speaker to spread the sound around in almost 360 degrees which means that not only can it fill a room but it is even effective outside. The overall sound quality is well balanced with good midrange and high frequencies to complement the bass and keep it from sounding "boomy". Overall, I highly recommend this speaker to anyone in the market for a portable speaker that won't make you compromise on sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MTCowboy,
Awesome! We're glad to hear you are enjoying the incredible sound quality, Bluetooth connectivity, and build quality with your new Bluetooth speaker. We appreciate you review with the microphone function of the unit. If the caller cannot hear or can barely hear your voice, we suggest to lean closer to the speaker and then talk into its microphone. For more information about using this speaker for phone call, please refer to this link: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611689.html
The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. And by connecting multiple devices (up to 100 devices) compatible with the Party Connect function, you can liven up parties with loud volume. Thank you for the recommendation and for choosing Sony! - Kris
Bad Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds like crap Do yourself a favor and spend the extra 30 bucks on the new Ult Field 1 It blows this one away
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GabeT,
Thank you for the review and we're sorry to hear if you're not satisfied with the sound of the speaker. The sound quality will depend on the source, battery and environment that you're playing. Please check this article on how to isolate and resolve the issue.
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00245763
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Not worth the money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after to replace an old hk onyx studio 4. Not as loud nor did it sound as good. Wound up returning it andgetting an hk onyx 6 on open box.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Glenn,
We regret to hear that you were not satisfied with the speaker. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the speaker (via the Sony Music Center app). It is also recommended to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you have the option to adjust the sound effects and equalizer function of the speaker to tailor-fit the sound quality to your needs. You can also use the Party Connect function and Stereo Pair function to enjoy a more powerful sound.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
My new favorite Bluetooth speaker!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new booming Sony XG300 Bluetooth speaker! Large size provides booming sound. Battery lasted across multiple days of relatively high volume playback. I like the lights on the ends. The rubber handle strap on the top is nice and sturdy and feel confident that it will hold and not detach. Connecting to my iPhone, MacBook, and Mac Mini were super easy as you would expect. While it's IP67 dust/water proof, I'm still going to try to keep it out of the elements as much as possible. Though, I can't wait to take it tailgating this fall before football games!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stuman1974,
Awesome! We're thrilled that you like the sound quality, battery life, design, connectivity, and IP67 rating of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony!
-Ralph
Horrible speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony decided to block the speakers behind plastic in this speaker so it sounds muffled, unsure of the thought process behind this and how it was ever manufactured
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anders,
We regret to hear it hasn't performed to your standards when it comes to the volume or sound quality. We want to make sure you are getting the most out of your speaker. Both of the XE200s speakers are facing the same direction so you can get true Left/Right separation like the artist intended. And with the Line-Shape Diffuser, the sound spreads further to the front area of the speaker, allowing you to enjoy the same sound quality whether at the front or to the side of the speaker. This means everyone in your venue can dance to the same music, feeling the same sound quality. Know that we take all feedback seriously and will pass your suggestions along to the proper team for future enhancement.
By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
If you hear muffled sound or very low-level sound from the speaker, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker. You may refer to this link for more details: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
If the sound is too low or the bass sound can't be heard, visit this link to help resolve the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737
Should you need further assistance regarding your concern, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't what I expected. It was dull not as loud. Not a good quality speaker. I had to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VeronicaC, We regret that the speaker wasn't you expected and had to be returned. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. Please know that we do have troubleshooting steps for audio related concerns. For future reference, you can visit our support site. We hope you'll consider Sony in your future purchase. Erin
No thanks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Bought a Anker the same size for 1/2 the price. Much louder and clearer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
No loud enough in gym setting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my team to warm up with up and you could barely hear it in the gym
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DearloM,
Thank you for your time writing this review. We're sorry to hear if you can barely hear the sound from your XE200 speaker while using it for team practice. Allow us to help troubleshoot and resolve the problem.
Try some steps below if the sound is low:
Check if the battery is charged sufficiently.
Turn up the volume of the speaker and the connected device.
Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the(power) indicator does not flash).
When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.
Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.
For reference: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.- Kris
Terrible sound not clear nor is it loud LAME!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is terrible my iphone sounds better then this muffed by all means terrible!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chippymunch, We are sorry to hear that the SRSXE200 did not meet your expectations when it comes to the sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot and isolate the issue https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sounded better in the store
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not vwry loud outside took it to the beach i am not impressed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Donfromowensboro,
We regret to hear that you are not satisfied with the speaker. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Sony speaker
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work for me. It would not hold the charge. Owned this item for 6 months, do not recommend at all bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoelFPrado,
Thank you for the review and we're sorry to hear what happened with the battery of your speaker. If you feel the battery life is shorter than the times listed on the manual or the specification webpages, lower the speaker's volume and check if the battery lasts longer. When you use the speaker at a high volume (or a maximum volume), battery consumption may increase, and the battery life becomes shorter than the times listed on manual or specification webpages.
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Regards,
David
not good for the money you pay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good speaker thought itd be louder you're better off getting the bigger one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user228,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Great additional Bluetooth speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony – SRS-XE300 Wireless speaker. The new Sony wireless speaker has full sound and great battery life. After using the speaker for 4 hours it still reports full battery. Audio range is stated as 20Hz to 20 KHz. When tested it will get well past the 20 KHz but only produces quality lower end to 40 HZ. This is not out of normal for any speaker that is this small. At only 9-1/2” long, 4-1/2” tall, and 5” thick/wide and weighting in at 2 lbs. 13 oz. If forced to reproduce audio in the 20 Hz range it will sound as if it is just “flapping”, not really sound, more like mechanical noise. This is by no means a knock on the sound quality, this speaker produces high end quality music at above normal listening levels while staying clean and clear. Downloading and installing the Sony Music center App was easy as it should be. Of note is that on first install it stated that in order to continue with the install it needed to register the speaker. Not having time at that moment to deal with that I opted to quit and do it later. Once I had more time to deal with this, I started the installation again and was surprised it did not make that statement again and just installed without asking any questions. Maybe starting the installation was enough for the App to register the speaker the first time? A note on this, I did link the speaker Bluetooth with the phone I was testing with (iPhone 12 Pro) and just tested the sound output and then had to wait to do further testing when I had time. Once the App was installed, I tested phone calls using the speaker. When placing a call, you can select to use the speaker before placing the call. When receiving a call, it is answered on the phone and then you are given an option to select the speaker. I felt this was functioning correctly and each call placed or received was clear with little to no echo. Being outside on the patio for calling was better than in the house. The echo canceling seems to work better when it’s outside. This will most likely improve with further firmware updates. I next tested the Apps ability to pair more than one speaker. This used to be an option directly on the speaker, sometimes it would work and sometimes it would not, and you would have no idea why it didn’t work. With the move to this being in the App you can see why and when it will work, very nice to see this. For this test I used this speaker and 3 other Sony SRS speakers. It only worked with an SRS-XB33, and then it was in party mode. In order to get a stereo mode link you have to have 2 of the same speaker. My next 2 tests fail to link the speakers. They were an SRS-XB31 and a much better SRS-XB501G. Neither one of these would link together, however the App did see them both and allow full control of them. In the app you have control of Sound settings, Power settings, Device connection, as well as many other options depending on what speaker is selected and connected Bluetooth. There are other options I did not test like DJ effects as well as addons that can be downloaded. The speaker charges with a USB-C cable supplied, however just like all devices today, no power adapter is supplied. My overall impression is this is a definite step up from the SRS-XB33 I have been using. The speaker is being used next to the swim spa and the IP67 water rating will be put to the test, but I have no doubt that it will be absolutely fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyFl, We appreciate you taking the time to write us your detailed review of your experience using your new speaker. We are also glad that you are enjoying the features and audio quality. The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. Regards, Erin
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was very low. Was not happy we returned and for JBL
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristyP,
We're so sorry if you find the speaker doesn't get very loud and it hasn't performed to your standards. Your feedback is extremely important to us and is very much appreciated. The sound may become low in the following cases. This is not a malfunction.
• When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
• When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
• When the ambient temperature of the speaker is high.
We regret to hear that the speaker had to be returned. We hope you will consider Sony again in your future purchase.
Thanks again for your feedback.
Sincerely,
Jess
poor sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sony speaker only have bass quality but very low in sound volume general wise
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Omtee,
Thank you for taking the time to review your SRS-XE200 speaker. We're so sorry if it hasn't performed to your standards when it comes to sound quality and you find the speaker doesn't get very loud. We want to make sure you are getting the most out of your speaker. If the Sound becomes low while in use, refer to these helpful links:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611675.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737
Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the (power) indicator does not flash). When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.
By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
If you need further assistance regarding your concern, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess