Customer Ratings & Reviews
- Model:
- SRSXE200/L
- SKU:
- 10893363
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
to a friend
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is NOT loud as expected. It can fill a small room with good sound but once taken outside for outdoor fun, it loses all credibility as the sound has no real reach. I have an older $75 apeaker from Amazon that sounds way better. Too bad I can't return this item, I just tried it this weekend for an outdoor event and everyone complained on how low it sounded.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vince,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Best in class!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony impresses, yet again. Totally worth the money. However, I was not expecting what I got. The sound is just so...full. Deep bass crystal clear sound and compact.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilkyEnchilada,
You made the right choice! We're thrilled that you are enjoying the sound quality of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thanks for choosing Sony!
-Ralph
Sound not to loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not that loud if I could still hear my wife talking and I have it at full blast not that good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user893757,
Thank you for your time writing this review. We're sorry to hear that we were not able meet your full expectations with your XE200 speaker. We'd like to help and turn this to a better experience.
The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
Turn up the volume of the speaker and the connected device.
For reference:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
In case you help with the speaker, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and we do apologize for any inconvenience caused. - Kris
This is a really bad sounding speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker sounds bad compared to bose flex , soundcore flare 2, or with jbl flip 5 or 6… it sounds muffled, the sony application does t help much, and it is big in size compared to a jbl flip 6…. Not good sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ddcar, We're sorry to hear that the sound quality of this speaker did not live up to your expectations. To ensure optimal listening experience, install the Sony Music Center app to adjust the equalizer and and set the BLUETOOTH connection quality to "Priority on Sound Quality". The “Priority on Sound Quality” preference provides compatibility not only with SBC but also with AAC and LDAC* for music playback of high sound quality.
Please note: The sound may become low in the following cases:
-When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
-When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
-When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not a good speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker lookks good but it is too big for a small speaker, the jbl flip 6 is way smaller than this and sounds way better than this speaker, there is no clarity on this one even if you use the sony spp for eq.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ddcar, We're sorry to hear that the sound quality of this speaker did not live up to your expectations. If you've already tried to adjust the EQ using the app, please try to follow these steps to ensure optimal listening experience, set the BLUETOOTH connection quality to "Priority on Sound Quality". The “Priority on Sound Quality” preference provides compatibility not only with SBC but also with AAC and LDAC* for music playback of high sound quality.
Please note: The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not worth $200
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awful speaker for $200, my old bose soundtouch 10 outperforms this by a mile. It is extremely quiet and muffled at any volume no matter the setting. It sounds like a speaker with a towel wrapped around it. Never again will I purchase a sony speaker
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Allegra987,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Sound Quality isn't there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very sub par compared to older bluetooth speakers I have (JBL Flip5) Also is double the size of my other speakers. Big miss on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthemPart3,
We regret to hear that you are not satisfied with the SRSXE200. We do appreciate your review about the size and sound quality of the speaker.
To ensure optimal listening experience, install the Sony Music Center app and set the BLUETOOTH connection quality to "Priority on Sound Quality". The “Priority on Sound Quality” preference provides compatibility not only with SBC but also with AAC and LDAC for music playback of high sound quality. For more information, please refer to this link:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html
Additionally, you can also check the app that you are using (for audio) or your source device for sound settings and adjustment.
You may also find this link helpful:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00097458
Hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Issue:
Additional Information regarding your experience with the SRSXE200.
Sincerely,
-Ralph
Sony Social Support
Sony speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt loud and clear enough as i thought. Not pleased
No, I would not recommend this to a friendIt's being sent to the trash one year later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working literally one year out from purchase! Odd occurrances with the lights on it including not apparently being even on but is connected to my phone,, but isn't emitting audio. It's going in the trash.
No, I would not recommend this to a friendJust compare it to the jbl flip 6
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker looks good but the sound is not good at all , very disappointing sound, it is kinda a big small speaker compared to jbl flip 6 but the sound cant be compared … just listen to display one at the store and you will see
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ddcar, We regret to hear that the sound quality of this speaker did not live up to your expectations. We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. For additional troubleshooting steps, please follow the link below:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Total crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked decent for a couple weeks. Now it is just super quiet. Not much diffent than phone at max volume
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CBertram,
Thank you for the review. We do apologize for the inconvenience. The sound quality will depend in the source, environment and battery of the speaker. Charge the speaker sufficiently and try again. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Lamesauce
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good. Sound as dull as dishwater. Sony has let me down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GrantJ, We are sorry to hear that you are experiencing issues with your SRSXE200. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is nothing special about this speaker. Its too big and heavy for the minimal sound performance. You can get way more value from cheaper brands.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RickH, we regret that the sound quality did not meet your expectations. Good news is, we do have troubleshooting recommendations to enhance the audio quality. Please check the Help Guide for more details: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin