Customer Ratings & Reviews

Hi Monique, You've made an excellent choice! We're very happy to hear that your satisfied with your purchase. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony! -Sam

Hi Razer,
Thank you for your feedback and for your recommendation. We are truly delighted to hear that you are pleased with the quality of your Sony XE3000. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! - Marco

Hi JacquelineT,

Thank you for taking the time to review your SRS-XE200 speaker. While we're glad you love the Blue color of the speaker, we're so sorry it hasn't performed to your standards and you find the speaker doesn't get very loud. We want to make sure you are getting the most out of your speaker. Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the(power) indicator does not flash). When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.

If the Sound becomes low while in use, refer to these helpful links:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611675.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for sharing your feedback and for your purchase! -Jess

Hi DonH, we're glad you like our product, We appreciate your feedback regarding the bass on your Sony unit. Thanks for choosing Sony. ~Earl

Hi Holly,
Thank you for your time writing this review. We are sorry but the SRSXE200 speaker is not specifically advertised as having Extra bass. If you are looking for the Sony speaker with Mega or Extra bass, we recommend our XG300, XG500, XB43and XB23.

However, With the XE200 Wireless speaker. - A Line-Shape Diffuser and X-balanced speakers provide a wide sound stage, with powerful bass and richer sound. Pair with IP67 Waterproof, dustproof1 and shockproof design, this speaker is made for even the strongest elements. The bass effect and sound quality will also depend on the source and quality of the music you are playing. We suggest playing quality audio for the best listening experience. We also recommend using the Sony | Music Center app. It has a sound quality setting and equalizer adjustment that you can use to adjust and enhance your listening experience. For more details: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000669365.html

In case you need help with your Sony device, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate your input and taken note of your feedback, Thanks again for purchasing Sony! Kris

Hi KrisS,
This is definitely a great gift for your daughter! Nice to hear she is enjoying her new XE200 speaker. Thank you for purchasing Sony! - Kris

Hi AlbertJ,
Thank you for your time writing this review. We're sorry to hear the issues that you are experiencing with your XE200 speaker. Allow us to help and make this a better experience.

Sound quality may also vary depending on the source, connection, and music you are playing. If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
Adjust the volume level on the BLUETOOTH device and speaker.
Please refer to this link with more information and steps to troubleshoot low sound level and distorted sound: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi DonavanL,

Thank you for the purchase! We're glad to hear that you like your new Sony speaker. Thank you for choosing Sony!

-David

Hi Djjohnson,
Thank you for your review! We're glad that you are pleased with your new Sony SRSXG300 Portable Speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony! - Marco

Hi JudithF, That's awesome! Enjoy and thanks for choosing Sony! -Craig

Wonderful, SoniaJ! We're glad that you are satisfied with your purchase. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thank you for choosing Sony! -Craig

Hi AndrewA,

Thank you for the review and we're glad to hear that you like the speaker. Your input about the battery is greatly appreciated. The good thing is the speaker supports USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thank you for choosing Sony!

-David

Hi JonathanS, Thank you for your feedback on the SRS-XE300. We're sorry to hear that the audio quality and battery life did not meet your expectations. The SRS-XE300 is designed to deliver clear and powerful sound, and we want to ensure you get the best experience possible.

To enhance the audio crispness, we recommend using the Sony Music Center app, which allows you to fine-tune the sound settings, including the equalizer (EQ) options. This can help you achieve the desired audio quality.

Regarding the battery life, it's important to fully charge the speaker, especially after it has gone below 20 or 10%, as this can impact performance. Additionally, turning on the STAMINA function and lowering the volume can help protect the battery and extend its life.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi VanessaS,

Awesome! We're glad to hear that you like your new Sony speaker. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Dawny,

You made the right choice with the Sony XG300! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to optimize audio settings, select playlist, and control the Party Connect function. Thank you for choosing Sony!

-Ralph

That great, Garebear! We're glad that you are happy with your new Sony speaker. The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. Thank you for choosing Sony! -Craig

Hello RuwaidaM, We are happy that you loved your new Sony XE200 Bluetooth speaker. Thank you for your purchase. Enjoy! Vincent

Hi AlbertB, We're glad that you like the sound. We also appreciate your feedback about the battery life. Sony values the opinions of customers and is always striving to make Sony better. Thank you for choosing Sony. Erin

Hi OscarC,

You made the right choice! We're thrilled that you are enjoying this amazing speaker. Thank you for choosing Sony!

-Ralph