Customer Ratings & Reviews

Hi Schlapper, Awesome! We're happy to hear that you are enjoying your new speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi Bake, we're glad you are enjoying our product! The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thanks for choosing Sony! ~Earl

Hi SugaShane,

We regret to hear that you are not satisfied with the speaker. Your feedback is extremely important to us and is very much appreciated. We would like to know more about your review and turn your experience around. Please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Issue:

Sincerely,

-Ralph

Hi Dill,

We regret to hear that you were not satisfied with the speaker. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the speaker (via the Sony Music Center app). It is also recommended to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.

Additionally, you have the option to adjust the sound effects and equalizer function of the speaker to fine-tune the sound quality to your needs. You can also use the Party Connect function and Stereo Pair function to enjoy a more powerful sound.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi Brooks,

Thank you for the review and we're sorry to hear what happened with your speaker. The sound quality of the speaker will depend in the source, battery and environment that you're playing. Check this link on how to isolate and resolve your issue.

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00245763?cpint=spt-wsp_triage_00228345_lowsound

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi MarvinS,

We regret to hear that you are not satisfied with the sound quality of the XG300. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html

Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi ItsMe Great! Good to hear that you like the speaker. For sound related concerns, please check the Help Guide for troubleshooting steps to follow.

https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html

The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi Yerr, Thanks for recommending this to others. We're glad that you love the speakers. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony. Enjoy! -Craig

Hi RaulV, We’re sorry to hear you did not have a great experience with your Sony SRSXG300. Please note: Actual performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions.

The battery life of the XG300 is indeed expected to last for approximately 3-4 hours, provided that the volume level is set to 50 (MAX.), MEGA BASS set to on, and Lighting function enabled.

If the built-in battery is fully charged (using a BLUETOOTH connection), it can last for about 25 hours provided that the volume level is set to 24, the MEGA BASS sound effect is activated, and the lighting function is deactivated.). Hope this helps!

You may also refer to this link for more information about the charging and the built-in battery of the unit: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html

Should you need further assistance, feel free to email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Tjohnson, That's really cool! Thank you so much for the 5-stars review! We are truly happy to hear you are enjoying the amazing sound quality and overall performance of the unit. Good to know that these speakers were a great gift for a music lover teenage boy. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. We look forward to seeing more of your reviews in the future. Thanks for choosing Sony! -Jess

Hi MTCowboy,
Awesome! We're glad to hear you are enjoying the incredible sound quality, Bluetooth connectivity, and build quality with your new Bluetooth speaker. We appreciate you review with the microphone function of the unit. If the caller cannot hear or can barely hear your voice, we suggest to lean closer to the speaker and then talk into its microphone. For more information about using this speaker for phone call, please refer to this link: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611689.html

The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. And by connecting multiple devices (up to 100 devices) compatible with the Party Connect function, you can liven up parties with loud volume. Thank you for the recommendation and for choosing Sony! - Kris

Hi Pelonriver, Thank you for taking the time to review the XE200 X-Series Portable Wireless Speaker. Life should be lived at full volume. That means getting your friends together, turning up the music to full volume and dancing all night to a clear, rich sound. With our X-Series range of speakers, you can make the most of every single moment, power parties you’ll remember forever and always live your life out loud.

The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.

When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.

When the ambient temperature of the speaker is high.

If the sound becomes low while in use, follow the procedure below.
1. Turn off the speaker.
.2. Charge the built-in battery sufficiently.

If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the SRSXE200/H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi SharonB, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the volume level of our product. In stores, speakers are often placed at optimal positions to showcase their sound capabilities to customers. At home, the placement of the speaker, such as close to walls or in a corner, can affect the audio performance. Experimenting with different placements might help you achieve better sound. For low sound issues, please follow this link:

https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

~Earl

Hi KeithK, We are sorry to hear about the issue you are having. This is definitely not the news we want to hear. If you're unable to turn on the speaker or the speaker suddenly turns off, please follow the troubleshooting steps on this link: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611677.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi AngelaP,

Thank you for the review. We're sorry to hear what happened with your speaker. The battery and sound quality of the speaker are related when it comes to performance. Usually, the sound becomes low when the battery is low. When the voice guidance says “Low Battery, Please Recharge Speaker” and the CHARGE indicator flashes slowly, the built-in battery is running low and needs to be charged. Turn off the speaker and charge the built-in battery sufficiently.

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi

Thank you for sharing your experience with us. We're sad to hear that you are not impressed with the speaker's performance. Kindly check the link below. There are steps that can help you resolve your concern.

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig