Customer Ratings & Reviews

Hello MJMADDOX,
Wow! That's nice to hear that you are pleased with the audio quality and performance of our XE200 as well as the battery life. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! - Marco

Hi RAW1,

Amazing! We're glad that you like the sound quality and battery life of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Matt,

Amazing! We're glad that you like the sound quality and portability of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi HeatherG, We are sorry to hear that the SRSXE300 did not meet all of your expectations.

The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.

When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.

When the ambient temperature of the speaker is high.

If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hello AlyssaJ,

Thank you for choosing Sony!

We're delighted to learn that you are enjoying your SRSXG300 speaker, and we are confident that it will continue to perform exceptionally well. Our team is dedicated to producing high-quality products that offer outstanding sound and reliability, so your feedback is truly invaluable to us.

If you ever want to get even more out of your speaker, we recommend exploring the Sony Music Center app, where you can fine-tune your audio settings and discover more features to enhance your listening experience.

Best regards,
-Fred

Hi, WalbertoJ,

Thanks for the review and the 5-stars rating! We are pleased to hear how much you have been enjoying your Sony Speaker! You can keep the party going with up to 24-hours of battery life on a single charge, and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi MichelleT,

Great! We're thrilled that you like the sound quality, portability, and user-friendly functions of the speaker. Thank you for choosing Sony!

-Ralph

HiXssara1, We're thrilled to hear that you are enjoying the audio quality, design, and battery life. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi Jeff,
Perfect! We're glad that you are having a great time with your Sony portable speaker. Nice to know you like the great sound, ease of use, and Party Connect function of the unit. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for choosing Sony! - Kris

Hi victor, That's great! We're very happy to hear you're enjoying the amazing sound quality and compact size of your Sony SRSXG300. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony! -Sam

Hi Van626, Awesome! We are glad to hear that you are happy with the sound quality of your new speaker! Spread powerful sound anywhere you go and anywhere you are with the XE300 Wireless Speaker. With IP67 Water resistance, dustproof and shockproof design, this speaker is designed to thrive in any environment! Thank you for choosing Sony! -Carl

Hi CsMc,

You made the right choice! We're thrilled that you like the sound quality, battery life, and charging function of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi JMunro,

Amazing! We're glad that you like the sound quality and user-friendly functions of the speaker. Thank you for choosing Sony!

-Ralph

Hi ErickM,
Thank you for sharing your thoughts on your Sony XG300 Speaker! We’re glad to hear that it's working well for your small meetings and that you enjoy the sound quality.
We understand your concern about the battery life not lasting as long as expected. Several factors, like volume levels, song types, temperature, and usage conditions, can impact performance. If the speaker is used at high volumes or in extreme temperatures, the battery may drain faster. Also, Battery Care mode (which limits charging to 90%) could affect overall usage time. You may read more details here: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html?utm_source
If the issue continues, we recommend reaching out to Sony’s support team for further troubleshooting. They’re available via phone at 239-245-6354 or chat at us.esupport.sony.com/support/s/support-contact?language=en_US.
We appreciate your review and your recommendation! Thank you for choosing Sony, and hope you continue to enjoy your speaker.
-Maria

Hi Timely,

Perfect! We're glad that you like the sound quality and portability of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Drosales. We are really happy to hear that you find our product easy to take anywhere for portable music. The Sony XG300 Portable Waterproof speaker is designed to provide you with a seamless listening experience on the go. Your feedback helps us improve and serve you better!. Thanks for choosing Sony. Best regards -Milton.

Hello TGlade, Thank you for your feedback on the SRS-XG300! We're delighted you love the sound quality, especially in open spaces. We appreciate your suggestion for a louder volume. For a better audio experience, try the Sony Music Center app to customize your sound settings. I hope this helps. Thanks again for your review and for recommending it during sales! - Romeo

Hi Typhoeuszombie,

Perfect! We're thrilled that you are enjoying the sound quality and portability of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi LisaA,

Thank you for the purchase! We're glad to hear that you love the sound quality of the speaker. Thank you for choosing Sony!

-David