Customer Ratings & Reviews

Hi dammitemily,

Thanks for sharing your review and experience with the XG300 speaker. It's unfortunate that you are not completely satisfied with the speaker. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

You may also find these steps helpful:

-Turn up the volume of the speaker and the connected device.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-Make sure to charge the built-in battery sufficiently.

You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html

Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph

Hi BryceM,

You made the right choice! We're glad that you are enjoying the connectivity of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Rockylop10, Thank you for giving the product a perfect rating! We're truly glad you like everything about this speaker, especially the exceptional sound quality and overall performance of the unit. Good to hear you are very pleased with your purchase and it works great, especially when using in the warehouse. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for choosing Sony! -Jess

Hello SheilaL,

Thank you for the review. It is unfortunate that the unit had to be returned. You can download the Sony Music Center app to adjust the sound setting depending in your preference. For better sound quality, you can select Priority on Sound Quality for music playback. Check this link for more details.

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html

If the speaker is still with you, we will do our best to help you out. Please email us at socialsupport@am.sony.com with the following details:

Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Issue:
Additional Information regarding your experience with the SRSXE200

We appreciate your feedback and we hope to resolve your issue.

Regards,
David

Hello Monitor,
That's awesome! We are truly happy that you appreciate the sound quality and design of your new Sony - XE200 Portable Waterproof and Dustproof Bluetooth Speaker. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! - Marco

Hi Juanito,

That's very nice to hear! We're glad that you love the color and audio quality of the speaker. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for choosing Sony and we hope you enjoy your speaker from here on out. Have a great day!

-David

Hi WallaceB,

You made the right choice! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Thanks for the 5-star rating, RUSTYshaklferd! We're glad that you like the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony. Enjoy! -Craig

Hi PhengC,

Amazing! We're glad that you are enjoying the sound quality and user-friendly functions of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi BeaMB, We're glad that you like the sound quality. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi Jake, Thank you for your wonderful review! We're extremely pleased to hear that the SRS-XE300 exceeded your expectations and provided the reliable excellence that you've come to expect from Sony. Your satisfaction is our top priority, and we're grateful for your support and kind words. Thank you so much for choosing Sony! - Romeo

Hi SamM, Thank you so much for such a fantastic review, and we are so pleased to hear you like your new XE200 speaker! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the XE200. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for your purchase and for the 5-star rating! -Jess

Hi MelisaF, Amazing! We're glad to hear you feel that the great sound quality of the Sony XE200 is worth its price. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi Brent,

Amazing! We're glad that you like the sound quality and user-friendly functions of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi AbebawG,

Awesome! Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the speaker. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for choosing Sony!

-David

Hi Curlytop66,

Amazing! We're glad that you like the portability and user-friendly functions of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi ChristianM, That's cool! We're extremely pleased to hear our XE300 Portable Bluetooth Speaker meets your needs and your investment is worth it. Good to know you are enjoying its incredible sound quality. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! -Jess

Hi Nard1,

Awesome! We're thrilled that you like the sound quality, portability, and user-friendly functions of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi CurtisC, Thank you for giving the product a perfect rating! We're truly glad you are overall happy and satisfied with your purchase and this speaker delivers excellent, powerful sound quality. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! -Jess

Hi Carlos,

Great! We're glad that you are enjoying the sound quality of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thanks for choosing Sony!

-Ralph