Customer Ratings & Reviews

Hi Gaming, Thanks for the positive feedback! We're glad that you are enjoying your speakers. The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. We appreciate your feedback on the weight of the speakers. This can help us improve our products in the future. Thank you for choosing Sony! -Craig

Hi Dennis, Thanks for sharing your experience. We're sorry to hear that you are not fully impressed with the sound quality of the speaker. We're always looking to make Sony better. Please know that we also have ways to enhance the sound and is available on the Help Guide. For future reference, you may check the link below.https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html We also appreciate your feedback regarding the lighting features of the speaker. You may switch the lights off if you prefer. https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669890.html Should you need further assistance, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the speaker:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Craig

Hi Alanjaab, We regret to hear that the speaker had to be returned. This is definitely not the news we'd like to hear from you. We do have troubleshooting steps which helps fix sound related concerns that is available on the Help Guide. We hope that you'll consider Sony in your future purchase. Thank you. Erin

Hi JamesD, Great! We're glad that you like the color, size, and sound quality.The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! Erin

Hi Mario,

Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. The line-shape diffuser distributes music evenly across a wide sound. Inspired by the audio systems used at professional concerts, Sony's unique Line-Shape Diffuser creates line source and distributes the sound energy evenly, across a wide sound front, to better fill your space with audio. This spreads high-quality sound further and wider around your venue, without compromising on sound quality.

Unlike a conventional speaker, with most of the energy focused from the center of the cone, our unique Line-Shape Diffuser refocuses the sound through a narrow aperture. The increase in sound pressure energy spreads the audio equally in each direction both further and wider out from the speaker.

If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

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-David

Hi CarlosN,

We regret to hear that you are not completely satisfied with the speaker. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:

Name:
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Sincerely,
-Ralph

Hello JesseM,

Thank you for considering Sony products. We sincerely apologize for any inconvenience you may have encountered with the SRS-XG300's sound quality. This is not the experience we strive to provide for our valued customers. To enhance your experience, we kindly suggest following the steps outlined below.

To achieve optimal performance, we highly recommend updating your speaker's firmware to Version 3800 or 4700. You can find the instructions for this update at the following link: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954.

Additionally, we encourage you to utilize the Sony Music Center app, which provides EQ controls that allow you to customize the sound and maximize the volume to your preferences.

For comprehensive, step-by-step guidance, we encourage you to watch this informative video: https://www.youtube.com/watch?v=nUIF54cGkpI.

If you require assistance with any steps, we invite you to contact Sony Support for tailored help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Best regards,
-Fred

Hi IoannisK, Thank you for the feedback on your experience with your SRSXE200. Sony's commitment to customer satisfaction is our top priority. To ensure optimal listening experience, please follow the steps on this link: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

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The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam

Hi RachelR, We're sorry to hear that the volume level of your Sony SRSXG300 did not live up to your expectations. This is definitely not the news that we would like to hear. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
We also suggest trying out different sound mode to tailor the sound to your personal preference and ensure optimal listening experience. For more details, please refer to these links:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

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Regards,
Sam

Hi bestbuyer33, We are sorry to hear about the issues you are having. This is definitely not the news we want to hear. With regards to the distance when pairing two SRSXE200 for stereo sound, please make sure that the 2 speakers to connect for the function are located within 1 m (3.2 ft) from each other. For stuttering issues, select “Priority on Stable Connection (SBC)” for the BLUETOOTH connection quality of the speaker. You may refer to this link for more details:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html

At Sony, we are always looking to improve our product quality and features. We have noted your input about the equalizer and will be sure to forward this feedback to the appropriate department.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

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Sincerely,
Sam

Hi CharlesG,

We're truly glad you appreciate most of the features of this speaker. Should you need more assistance or information with our product, we are more than happy to help you out. You can email us at socialsupport@am.sony.com with the following details:

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The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for sharing your feedback! -Jess

Hi Maskrider76,

Thank you for taking the time to review your SRS-XE300 speaker. We're sorry to hear that it hasn't performed to your standards when it comes to the sound quality. We want to make sure you are getting the most out of your speaker. For low sound quality, this function can be adjusted on the Sony Music Center app. Additionally, there is a built-in EQ that has 20 points of control for Bass, Midrange, and Treble to tailor-fit the sound quality to your needs. You can also check the app that you are using (for audio) or your source device for sound settings and adjustment.

For more on "What you can do with Sony Music Center app", refer to this help guide link: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000669365.html

At Sony we strive to put forward the best possible products for our customers. If none of these things help, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Luis,

Thank you for taking the time to review your SRS-XE300 speaker. We're sorry to hear it hasn't performed to your standards when it comes to the sound quality and volume level. We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, there is a built-in EQ that has 20 points of control for Bass, Midrange, and Treble to tailor-fit the sound quality to your needs and ensure optimal performance with the speaker. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If the sound is too low or the bass sound can't be heard, check if the Ambient Noise Sensing function is activated. Please note that when the Ambient Noise Sensing function is activated, the speaker detects environmental noises during the music playback. This function will help reduce power consumption and preserve the battery by cutting out bass sounds that will become hard to hear because of the ambient noise.

For more details, visit this link to help resolve the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737

Should you need technical assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
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Sincerely,
Jess

Hi CrucialVenom, We're sad to hear that you have had a bad experience with the Sony XG300 portable speaker, which caused it to be returned. Resetting the speaker to factory setting could have resolved the issue. We hope that you'd still consider our products in your future purchases. Thanks and regards. -Craig

Hi Onesimuz305G, We're sorry to hear about your speaker. This is definitely not what we wanted you to experience. Regardless. we take this as feedback as it can help us improve in the future. On the other hand, there are songs that have really low bass sound and barely being heard when played. Raising the volume on both the speaker and source device could help. Again, we appreciate you sharing your experience and we do hope you'd still consider our products in your future purchases. Regards, -Craig

Hi Isazoichi, thank you for sharing your feedback on the SRS-XG300. It's important to note that different speaker models can have varying sound profiles and features, which might influence your preference. The SRS-XG300 is designed with features like X-Balanced technology for extra power, clarity, and distortion-free sound.

If you are experiencing issues with the SRS-XG300, you might want to try following this link:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669904.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

If you continue to prefer the sound profile of JBL speakers, it might simply be a matter of personal preference. Each brand has its own unique sound signature, and it's perfectly okay to prefer one over the other. ~Earl

Hi Hassan, We regret to hear that you had to return the XE300 wireless Bluetooth speaker. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase. Thank you. Vincent

Hi Mike, We are sorry to hear that the speaker skips every second when streaming or watching movies and the sound quality did not meet your expectations. We also regret is the battery lasts 3 hours. We'd love to help you troubleshoot your problem and turn your experience around.

For sound quality, the built-in EQ, and sound modes particularly are helpful in finding the right sound for your needs.

If the sound skips, we also recommend trying the following steps below:

1. Check the following:
Use the device as far away from the following as possible.
Areas where wireless LAN access points are set up.
Nearby microwaves in use, TVs, radios, tuners, and other such devices.
Move the connected Bluetooth® device closer to the speaker.
Issues may occur if there are walls, people, metal, or other objects that interrupt Bluetooth waves between the speaker and your smartphone or tablet.
Issues may occur if you are operating apps or accessing the settings screen on your smartphone or tablet. Stop Bluetooth playback when performing these operations.
When connected to a smartphone or tablet, restart this device before reconnecting to the speaker via the Bluetooth function.
2.Change the wireless playback quality of the speaker Use the following method to change the wireless playback quality of the speaker to Priority on stable connection.
3.Check the connection status between the devices

For more details, please refer to the following articles below:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00191760
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00097458
The battery life of the XE300 can last up to 24hours. Please note that actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions.

Lastly, please ensure the software installed is updated. https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/software/00283954


If this does not help, please email us at socialsupport@am.sony.com with the following details:

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BBY Username:
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Sincerely,
Erin

Hi Gurkirat, Thanks for the feedback. We're sorry to hear that you are not happy with your XG300 portable speaker. Kindly check the link below. There are a few steps you can check or perform to improve the sound level and quality of your portable speaker. https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html

If you need assistance with your TV, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the speaker:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig