Customer Ratings & Reviews

Hi JarrodS, Thank you for sharing your feedback about the Sony SRSXG300. While we're glad you're impressed with the overall performance of this speaker, we regret to hear that the bass did not live up to your expectations.
For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954 Sound quality may vary depending on the source content. You have the option to adjust the sound settings of the speaker to fine-tune the sound quality to your needs. Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html

Hope this helps!

We appreciate the recommendation and thanks for choosing Sony! -Sam

Hello Jlares9,

Thank you for your comment! We're truly happy to hear about your satisfaction with the amazing performance of your XG300. We appreciate your feedback regarding the loudness of the speaker. Thank you for choosing Sony!

- Romeo

Hi LionFromJam,

Thanks for sharing your review and experience with the XE300. We're glad that you like the design of the speaker. Your feedback about its sound quality is greatly appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/software/00283954

Sound quality may vary depending on the source content. Make sure to use “Priority on Sound Quality” Bluetooth connection quality. You may find this link helpful:

https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611663.html

Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:

https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000612938.html
https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000669371.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi RogelioJ,

Thank you for telling us about your experience with your XG300 and we're sorry to learn it didn't meet your expectations. Your feedback is extremely important to us and is very much appreciated.

We hope that you will shop Sony again in the future. Thank you for the feedback.

Regards,
Jess

Hi AmberD,

While we're glad that you like most of the features, we're so sorry if you find the speaker doesn't get very loud. We want to make sure you are getting the most out of your speaker. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

• While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
• If the sound becomes low while in use, follow the procedure below.
1. Turn off the speaker.
2. Charge the built-in battery sufficiently.

For additional troubleshooting, refer to this help guide link:  https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669900.html

If none of these things help, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi StevenS,

You made the right choice with the Sony XG300! You will definitely enjoy the performance of the speaker. Thank you for choosing Sony!

-Ralph

Hi CurtisM,

Thanks for commenting! We are thrilled to know your satisfaction with the superb sound quality of the SRS-XE300. We truly appreciate your feedback with the design of the unit.

With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi MaryG, we're glad you like our product! Thanks for choosing Sony! Enjoy! ~Earl

Hi AshleyN,
Awesome! We're happy to hear you are enjoying your XE200 speaker especially while doing your daily routine or using it on an outdoor activity. Your satisfaction with our product means the world to us. Thanks for choosing Sony! - Kris

Hi DJack, While we are so glad to hear that you are happy with your new SRSXE200. We are sorry to hear that you are experiencing issues with the party connect feature.

Please try these steps to isolate and troubleshoot the issue.

-Check if the device is compatible with the Party Connect function. Devices compatible with the Wireless Party Chain function are not applicable for connection.
-Update the pre-installed software to the latest version on each and every speaker to connect for the function.
-Update “Sony | Music Center” to the latest version before setting up the Party Connect function.
-Make sure that all of the speakers to connect for the function are located within 1 m (3.2 ft).

Should you need further assistance, please contact us for help. Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Jsolis, we're glad you are enjoying our product. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing SONY! ~Earl

Hi Steven,

Thank you for the review and we do apologize for the inconvenience. The sound quality will depend in the source, battery and environment that you're playing. You may find this article helpful on how to resolve your issue.

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/articles/00245763

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi MadisonP, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with charging your Sony unit. Please follow this link for more details:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669903.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

~Earl

Hi DeborahS, Thank you for this amazing feedback! We're truly pleased to hear you love your new Sony XG300 and this speaker delivers outstanding sound quality. Your feedback regarding the weight of the unit is very much appreciated. This speaker has a retractable handle. The pop-up handle makes it easy to carry when you want to bring it out with you—and when you don't need to, just pop it down. Thank you so much for choosing Sony! -Jess

Hi GaryB,

Great! We're glad that you like the performance of the speaker. Thank you for choosing Sony!

-Ralph

Hi GeorgeC,

We're so sorry if you find the speaker volume doesn't get very loud. We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

• While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
• If the sound becomes low while in use, follow the procedure below.
1. Turn off the speaker.
2. Charge the built-in battery sufficiently.

If none of these things help, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi esmis,

That's very nice to hear! We'e happy that you love the sound quality and Bluetooth of the speaker. Thank you for choosing Sony!

-David

That's great, Marshal! We're glad that you are enjoying your new speakers. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony. Enjoy! -Craig

Hi DennisM, Greata! We're glad that you are enjoying the audio quality of your speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi MattC, Thanks for the feedback. We're sorry if you're not fully impressed with the Sony XG300 Portable speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. As for the clarity, there are a few steps in the link below that can help improve the sound quality. https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html

Thanks for choosing Sony. Enjoy! -Craig