Customer Ratings & Reviews

Hi Yerr, Thanks for recommending this to others. We're glad that you love the speakers. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony. Enjoy! -Craig

Hi SharonB, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the volume level of our product. In stores, speakers are often placed at optimal positions to showcase their sound capabilities to customers. At home, the placement of the speaker, such as close to walls or in a corner, can affect the audio performance. Experimenting with different placements might help you achieve better sound. For low sound issues, please follow this link:

https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

~Earl

Hi

Thank you for sharing your experience with us. We're sad to hear that you are not impressed with the speaker's performance. Kindly check the link below. There are steps that can help you resolve your concern.

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi Tjohnson, That's really cool! Thank you so much for the 5-stars review! We are truly happy to hear you are enjoying the amazing sound quality and overall performance of the unit. Good to know that these speakers were a great gift for a music lover teenage boy. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. We look forward to seeing more of your reviews in the future. Thanks for choosing Sony! -Jess

Hi MTCowboy,
Awesome! We're glad to hear you are enjoying the incredible sound quality, Bluetooth connectivity, and build quality with your new Bluetooth speaker. We appreciate you review with the microphone function of the unit. If the caller cannot hear or can barely hear your voice, we suggest to lean closer to the speaker and then talk into its microphone. For more information about using this speaker for phone call, please refer to this link: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611689.html

The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. And by connecting multiple devices (up to 100 devices) compatible with the Party Connect function, you can liven up parties with loud volume. Thank you for the recommendation and for choosing Sony! - Kris

Hi AngelaP,

Thank you for the review. We're sorry to hear what happened with your speaker. The battery and sound quality of the speaker are related when it comes to performance. Usually, the sound becomes low when the battery is low. When the voice guidance says “Low Battery, Please Recharge Speaker” and the CHARGE indicator flashes slowly, the built-in battery is running low and needs to be charged. Turn off the speaker and charge the built-in battery sufficiently.

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Pelonriver, Thank you for taking the time to review the XE200 X-Series Portable Wireless Speaker. Life should be lived at full volume. That means getting your friends together, turning up the music to full volume and dancing all night to a clear, rich sound. With our X-Series range of speakers, you can make the most of every single moment, power parties you’ll remember forever and always live your life out loud.

The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.

When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.

When the ambient temperature of the speaker is high.

If the sound becomes low while in use, follow the procedure below.
1. Turn off the speaker.
.2. Charge the built-in battery sufficiently.

If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the SRSXE200/H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi KeithK, We are sorry to hear about the issue you are having. This is definitely not the news we want to hear. If you're unable to turn on the speaker or the speaker suddenly turns off, please follow the troubleshooting steps on this link: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611677.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi CecilioA,

We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

Actual performance time or battery life may vary due to the volume, songs played, surrounding temperature, and usage conditions. For more information, please refer to this link (under "Built-in battery life"):

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi stuman1974,

Awesome! We're thrilled that you like the sound quality, battery life, design, connectivity, and IP67 rating of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony!

-Ralph

Hi GabeT,

Thank you for the review and we're sorry to hear if you're not satisfied with the sound of the speaker. The sound quality will depend on the source, battery and environment that you're playing. Please check this article on how to isolate and resolve the issue.

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00245763

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Anders,

We regret to hear it hasn't performed to your standards when it comes to the volume or sound quality. We want to make sure you are getting the most out of your speaker. Both of the XE200s speakers are facing the same direction so you can get true Left/Right separation like the artist intended. And with the Line-Shape Diffuser, the sound spreads further to the front area of the speaker, allowing you to enjoy the same sound quality whether at the front or to the side of the speaker. This means everyone in your venue can dance to the same music, feeling the same sound quality. Know that we take all feedback seriously and will pass your suggestions along to the proper team for future enhancement.

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you hear muffled sound or very low-level sound from the speaker, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker. You may refer to this link for more details: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

If the sound is too low or the bass sound can't be heard, visit this link to help resolve the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737

Should you need further assistance regarding your concern, please email the below information to socialsupport@am.sony.com.

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Glenn,

We regret to hear that you were not satisfied with the speaker. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the speaker (via the Sony Music Center app). It is also recommended to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.

Additionally, you have the option to adjust the sound effects and equalizer function of the speaker to tailor-fit the sound quality to your needs. You can also use the Party Connect function and Stereo Pair function to enjoy a more powerful sound.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi VeronicaC, We regret that the speaker wasn't you expected and had to be returned. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. Please know that we do have troubleshooting steps for audio related concerns. For future reference, you can visit our support site. We hope you'll consider Sony in your future purchase. Erin

Hi Jason,

We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html

Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.

-When the ambient temperature of the speaker is high.

Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi DearloM,
Thank you for your time writing this review. We're sorry to hear if you can barely hear the sound from your XE200 speaker while using it for team practice. Allow us to help troubleshoot and resolve the problem.

Try some steps below if the sound is low:
Check if the battery is charged sufficiently.
Turn up the volume of the speaker and the connected device.
Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the(power) indicator does not flash).
When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.
Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.
For reference: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.- Kris

Hi MarieS, We're sorry to hear that you've had a bad experience with the new Sony XG300 portable speaker. Are you using the supplied AC power adapter to charge the unit? Have you tried using other cables and power adapters? Make sure that the AC adaptor is connected securely to the speaker. Then, make sure that the AC adaptor is connected securely to an AC outlet.

Charge the speaker in an ambient temperature between 5 °C and 35 °C (41 °F and 95 °F). Be aware that the room temperature may fall to 5 °C (41 °F) or lower depending on the season, for example, especially in wintertime.

Kindly check the link below. Please follow the steps to ensure proper charging of the speaker. https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html


If you need assistance with your TV, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi BillyP, We are sorry to hear about what happened with your speaker. This is definitely not the news we'd like t hear from you. We'd love to help you troubleshoot your problem and turn your experience around. May we contact you to help and get more information? If, please email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Chippymunch, We are sorry to hear that the SRSXE200 did not meet your expectations when it comes to the sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot and isolate the issue https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl