Customer Ratings & Reviews

Hello Frenchtwist, We are thrilled to hear that you love your Sony portable speaker. Your new XE300 is a unique Sony speaker referred to as X-Balanced speaker technology. It delivers improved bass accuracy, Increased clarity, and improved audio quality over traditional Bluetooth speakers. Dual passive radiators on the speaker’s sides deliver powerful and accurate bass for a balanced audio experience. Thank you for trusting Sony. Enjoy! Vincent

Hi Will, we're glad you like the sound quality of our product. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thanks for choosing Sony. ~Earl

Hi Jason, Perfect! We really love to hear you like the loud and superb sound quality of our XE300 Portable BLUETOOTH Speaker! It sounds like we hit the mark with the XE300. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for your purchase and for the 5-star rating! -Jess

Hi TITO, We're glad that you are enjoying the sound quality and battery life of your new speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi Outdoorlife, Thank you for the amazing review! We're glad you like ease of use, great sound and built quality of your Sony XE300 speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thanks for choosing Sony. -Sam

Hi Terrytiger321, Thank you for giving the product a perfect rating! We're really glad you love the incredible sound quality, portable size and handy carrying strap of this speaker. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you so much for choosing Sony! -Jess

Hi Fieri, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Spread powerful sound anywhere you go and anywhere you are with the XE300 Wireless Speaker. With IP67 Water resistance, dustproof and shockproof design, this speaker is designed to thrive in any environment! Thank you for choosing Sony! -Carl

Hi AlexG, Thank you for the amazing review! We're glad you like the great sound quality and long-lasting battery life of your Sony SRSXE200. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam

Hi OscarR, we're glad you like the sound quality and the design of our product. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thanks for choosing SONY. ~Earl

Hi David, Fantastic! We're very pleased to hear you're enjoying the powerful bass and surround sound of your Sony SRSXE200. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam

Hi TMonk,

Thank you for the review. We're glad to hear that you like the durability and bass sound of the speaker. Your feedback is greatly appreciated. For your information, bluetooth connection quality, signal reception on the speaker may fluctuate depending on the combination of the setup on your Bluetooth device and the ambient conditions.

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi kooroo, while we're glad that you like the sound quality, we regret to hear that you think the sound is very directional and not loud enough. We understand that everyone has a different expectation of what speakers should sound like. Please ensure you have the Sony Music Center app downloaded. On the app, select “Priority on Stable Connection (SBC)” for the BLUETOOTH connection quality of the speaker. Ref: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html?search=Priority%20on%20Sound%20Quality

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi Good, Amazing! We're thrilled to hear that you're enjoying the great sound quality and long battery life of your Sony XE200. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam

Hi EstherK, We're glad that you like the sound quality of the speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi Oliver, Awesome! We are glad to hear that you are happy with your new SRSXE200! The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! -Carl

Hi TMonk,

Thank you for taking the time to review your SRS-XE300 speaker. We're sorry to hear it hasn't performed to your standards when it comes to the sound quality. We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ to ensure optimal listening experience. Additionally, we recommend to update the pre-installed software to the latest version on each and every speaker.

It's important to note that when using the Stereo Pair and Part Connect function , the codec automatically switches to SBC. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If you're encountering distorted sound, humming, or noise in your speaker output, please follow the steps outlined in the links below to help resolve the issue.

https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00245763

XE300 has an Auto Standby function where it turns off automatically for about 15 minutes if the speaker satisfies the following conditions (At the time of purchase, the Auto Standby function is set to on):

-No operation on the speaker.
-The hands-free function of the connected smartphone or mobile phone is set to off and the smartphone or mobile phone is not playing music (audio), nor is it being operated. For details, refer to the operating instructions supplied with the smartphone or mobile phone.
-The connected BLUETOOTH device, such as a WALKMAN®, is not playing music (audio), nor is it being operated.

For your reference, please visit this help guide link: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000614341.html

Should you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hello RyanO,
Nice deal! We're glad that you like the sound quality of your SRSXE200. Actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions. Thank you for sharing your honest feedback and for choosing Sony! - Marco

Hi Steve, Thank you for giving the SRSXE300 a perfect rating! Good to know you like the great sound quality and excellent battery life of your Sony XE300 speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing SONY! -Sam

Hi Dancingbear, we're glad you are enjoying our product. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! ~Earl