Customer Ratings & Reviews

Hi JamesB,

Thanks for sharing your review and experience with the speaker. We're glad that you like the design and connectivity of the speaker. Your feedback about the volume is greatly appreciated.

For optimum performance, make sure that the software version of the speaker is up-to-date. You may find this link helpful:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html

Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi TheCat22,

Thanks for sharing your review and experience with the XG300. Your feedback about the volume is greatly appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. Make sure to also charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.

-When the ambient temperature of the speaker is high.

You can also adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi Edawg36,

You made the right choice! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi GabrielO,

Great! We're glad that the speaker is perfect for your lifestyle. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Ps5review,

You made the right choice! We're thrilled that you like the USB charging function of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Malukamor,

You made the right choice! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi EddiZ, Fantastic! We're very happy to hear that the new owner of the Sony SRSXE200 loves it. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony and we're looking forward to your next purchase! -Sam

Hi AaronA,

Thank you for the review and we're glad to hear that you like the accurate sound quality of the speaker. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Bring the party with you and spread sound with the XE200 Wireless speaker. A line shaped diffuser and X-balanced speakers provide a wide sound stage, with powerful bass and richer sound. Pair with IP67 Waterproof, dustproof and shockproof design, this speaker is made for even the strongest elements. Thank you for choosing Sony!

-David

Hi DouglasF,

Thank you for the purchase and we're glad to hear that you like the speaker. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for choosing Sony!

-David

Hi MiranotL,

Thank you for the purchase! We're glad to hear that you like the speaker. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thank you for choosing Sony!

-David

Hi KeithP, we're glad you love our product. We appreciate your feedback regarding the Line-Shape Diffuser feature of this SRSXE200. With the Line-Shape Diffuser, the sound spreads further to the front area of the speaker allowing you to enjoy the same sound quality whether you are at the front or to the side of the speaker. This means that everyone in your venue can dance to the same music feeling the same sound quality. Unlike a conventional speaker, with most of the energy focused from the center of the cone, our unique Line-Shape Diffuser refocuses the sound through a narrow aperture. The increase in sound pressure energy spreads the audio equally in each direction both further and wider out from the speaker.

The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony. ~Earl

Hi NateG,

You made the right choice! We're thrilled that the speaker is perfect for your lifestyle. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hello DougJ,

Thank you for the purchase and 5-star rating! We're glad to hear that you loved the speaker! The XG300 speaker is built for taking high-quality sound with you wherever you go. Whether you’re having a garden party or heading to the beach, simply charge up, grab the easy to hold handle and take this durable, portable and great sounding speaker with you. Thank you for choosing Sony!

-David

Hi Customer,

Thank you for the 5-star rating! We're glad to hear that you like speaker. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony!

-David

Hi AndrewE,
We really appreciate you taking the time to share your rating with us! While we are glad you like the XE200 speaker, we're sorry to hear that we were not able to meet your full expectations with the unit. Bass quality may also vary depending on the music that you are playing. You can use the equalizer function of the Sony | Music Center app to adjust the bass or tailor-fit the sound quality to your needs. For details: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000669365.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate your feedback and thanks again for purchasing Sony. - Kris

Hi MrHills,

You made the right choice! We're glad that you are enjoying the sound quality of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi MaribelG, We're glad that you are happy with your purchase. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony. Erin

Hi Vanne, Thank you for sharing your review of the SRS-XE300. We're glad to hear that you appreciate its compact and stylish design. Regarding the volume, we regret that it didn't meet your expectations. We recommend using the Sony Music Center app to adjust the equalizer settings for an improved sound experience. The app allows you to fine-tune the sound to better suit your preferences. Additionally, ensure that both the speaker and your source device are at their maximum volume levels for the best performance. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Mayra,

You made the right choice! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph