Customer Ratings & Reviews

Hi HelenC, Awesome! Thank you so much for sharing such a wonderful shopping experience. We are glad to hear it meets your needs and expectations. Glad to know you are enjoying the incredible audio quality of this speaker. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for choosing Sony! -Jess

Hi debi,
Many thanks for the 5-star rating! It's nice to hear that you like your XE200 speaker. We also appreciate you for taking the time to share your thoughts on how we can improve the product. We will surely share this suggestion with the rest of the team as we always strive to provide the best quality and features with our products. Thanks for purchasing Sony! - Kris

Hi JetV,

You made the right choice! We're glad that you are enjoying the sound quality and battery life of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thanks for choosing Sony!

-Ralph

Hi GrilldSamich,
Thank you for your time writing this review. We're glad to hear you love your XE200 speaker. We also appreciate your feedback with regard the battery cover of the unit. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will have this opportunity noted as we always strive to make this a better experience. Thanks again for purchasing Sony! - Kris

Hi ErrolA, Thank you for the feedback on your experience with your SRSXE300. While we're glad you like the excellent battery life, we regret to hear about the volume level did not meet your expectations. To ensure optimal listening experience, please follow the steps on this link:

https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html

Please note: The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.

When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.

When the ambient temperature of the speaker is high.

If the sound becomes low while in use, follow the procedure below.
-Turn off the speaker.
-Charge the built-in battery sufficiently.

We also have noted your input about the lack of auxiliary input and will be sure to forward this feedback to the appropriate department.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Awesome,

You made the right choice with the Sony XG300! We're thrilled that you are enjoying this amazing speaker. Thank you for choosing Sony!

-Ralph

Hello Gsdogs, We are glad to hear that your mom can her phone calls and listen to her music on her phone better. You chose the best for her. Thank you for trusting Sony! Vincent

Hi HunterB,

Thank you for the review! We're glad to hear that you like the loud volume of the headphones. We do apologize for the inconvenience. When the speaker is in low volume, the speaker needs to be charge. If the CHARGE indicator starts flashing slowly, turn off the speaker and charge the built-in battery sufficiently. Please check this article on how to isolate and resolve your issue.

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi User836741, thanks for sharing your experience with the Sony - XG300 Portable Speaker. We are genuinely sorry to hear that it has not performed as you expected. We do have some useful recommendations we'd like to share, if what you're looking for is to enhance the sound quality.
1- Download the Sony Music Center app and adjust the Sound quality settings and the Equalizer to your preference
2- Switch the Bluetooth connection to Priority on Sound Quality
3- Press the MEGA BASS button on the speaker for a real enhanced bass effect
4- Turn on the Live Sound Effect within the Sony Music Center app, you can go to Settings > Sound > Sound effect > Live Sound
We hope these steps help to make your experience better. Thank you for choosing Sony. Regards, - Dominick

Hi RalphHenry, Thank you for the fantastic and thorough review of your new Sony SRS-XE200! We're glad you like the solid construction, easy Bluetooth pairing, IP67 rating, powerful bass, quick charging, easy to use Sony Music Center app, and excellent sound quality of your new Bluetooth speaker.
The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. The XE200 will give you 16-hours of play when the battery is fully charged, that means that a single charge should be long enough to power through any party. Thanks for choosing Sony! -Sam

Hi AlbertB, We're glad that you like the sound. We also appreciate your feedback about the battery life. Sony values the opinions of customers and is always striving to make Sony better. Thank you for choosing Sony. Erin

Hi SunaM, Choosing this speaker will definitely be worth it! Thanks for purchasing our XE200 speaker. We're really happy to hear you're very satisfied with your purchase and you are enjoying the excellent sound and overall features of the unit. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for the 5-star rating! -Jess

Hi Yorkice,

You made the right choice with the Sony SRSXG300! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi DonH, we're glad you like our product, We appreciate your feedback regarding the bass on your Sony unit. Thanks for choosing Sony. ~Earl

Hi Tito, Thank you for taking the time to review your SRS-XE300 speaker. While we're glad you like most of the features and voice guidance associated with the remaining battery power, we're sorry to hear it hasn't performed to your standards when it comes to the bass sound and you find the speaker doesn't get very loud. We want to make sure you are getting the most out of your speaker.

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

Additionally, if there is ambient noise or another speaker nearby, the Ambient Noise Sensing function may activate and cause this issue. You can deactivate the Ambient Noise Sensing function using the Sony | Music Center app or speaker button. For more details, refer to this Help Guide link: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000669370.html

The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! -Jess

Hi Shellz,

That's great! We're glad to hear that your son likes his new Sony speaker. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Malena, we're sorry to hear that you have an issue with the sound quality and Bluetooth connectivity of your Sony unit. For sound issues, please follow this link:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html

For Bluetooth issues, please follow this link:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669928.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

~Earl

Hi Cameron, we're glad you like our product. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing SONY! ~Earl

Hi AlbertJ,
Thank you for your time writing this review. We're sorry to hear the issues that you are experiencing with your XE200 speaker. Allow us to help and make this a better experience.

Sound quality may also vary depending on the source, connection, and music you are playing. If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
Adjust the volume level on the BLUETOOTH device and speaker.
Please refer to this link with more information and steps to troubleshoot low sound level and distorted sound: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris