Customer Ratings & Reviews
- Model:
- SRSXE300/B
- SKU:
- 6509854
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the XE300 Portable Waterproof and Dustproof Bluetooth Speaker's excellent sound quality, long battery life, and ease of use. Many also highlight the speaker's impressive bass response and compact size, making it ideal for various settings. Some users noted that the maximum volume could be higher. The speaker's water resistance is a frequently praised feature, adding to its versatility.
This summary was generated by AI based on customer reviews.
Mediocre Speaker for Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not great and the small bose speaker is just as loud for not near the price. Better off going with another brand.
No, I would not recommend this to a friendEHHHHH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ITS A DECENT SPEAKER, WAS HOPING FOR A LOUDER SOUND, IT SOUNDS GOOD IN ENCLOSED SPACES, BUT IN THE OPEN ITS VERY LOW VOLUME COMPARED TO OTHERS. YOU HAVE TO USE A APP JUST TO CONNECT TO BLUETOOTH AS WELL, WICH IS ANNOYING IN 2023
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TrentonC, Thank you for the feedback on your experience with your SRSXE200. While we're glad you like the excellent sound quality of this speaker, we regret to hear that the volume level did not meet your expectations.
By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If the sound is too low or the bass sound can't be heard, visit this link to help resolve the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00278737
And using the Sony Music Center app is optional when connecting to a Bluetooth device. Please follow the step by step procedure on this link on how to connect to your Bluetooth device without using the app.
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611693.html
Hope this helps!
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Like it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to use outside when in the pool. Transmits sound well and is focused sound. So less of it goes back towards out neighbors. Loud enough to hear over pumps. Good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bart, we're glad you like the sound quality of our product. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Portability, Sound quality
If you are in the market, stop looking
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is a name that is almost synonymous with sound for me. My early experiences with them all centered around audio equipment, and they never disappointed. The SRS-XE300 comes along and turns into the type of experience that takes me all the way back to those nostalgic feelings I had for the company before the televisions, the movies, and all other products and offerings. Pulling the XE300 out of the box brought mixed feelings. It looks different, an eclectic design that borrows from a variety of product categories. I felt as if I was looking at a new-fangled wireless router or something. The quality construction is there, and the smooth rubbery surface is welcome – water, dust, and shock proof. The buttons are elegantly blended into the surface and the single USB-C port has the only slight ridge-like bump on its covering panel. The design is different, but welcome. It blends into any room and setting with little notice. It doesn’t look speaker like, and that’s a good thing when considering aesthetics. Yeah, yeah, I know it’s a portable speaker designed to go anywhere, but does that mean I’m just going to listen to it when I’m on the go? With all that said, my concern with regards to the design was more about sound. Sure, there are openings for the sound, but in my limited thinking I felt we need unrestricted, uncovered openings for great sound. That’s why they are Sony and I’m the consumer. If you’ve ever been frustrated buying a new product and getting it set up or up and running, this is your product. I am not exaggerating when I say this, but this was the easiest experience I have had with an audio product from a set up perspective. I went from turning the power on to listening to music in less than a minute. For this reason alone, I would recommend this product to a lot of people out there. I have an Android phone, so I can’t speak to the iPhone experience, but I would imagine it is pretty consistent. People, this is the easy button for Bluetooth audio device set up, period. I would recommend to Sony that you emulate this experience throughout your products. I answered one prompt during setup… DONE. About that sound I was for which I showed so much concern… What a waste of my time worrying about that. The clarity was flawless. I downloaded the Sony Music Center app to first set the audio for the XE300 and came to a quick resolution that there was no need. Sony has developed something called ClearAudio+ and it is phenomenal. I tried my own settings, and I couldn’t improve the sound over ClearAudio+. This was surprising to me to say the least. I have always set my own audio settings, especially for particular music genres. Not this time. The sound is clean and precise. My primary concern with the cylinder-shaped design and restricted openings was how it would affect the crisp details I like to hear in my music. Somehow Sony has done an admirable job at giving just that in a portable, disaster proof offering. Add to this a microphone for your standard communication and audio needs – calls, audio command services, etc – and you have a decent handsfree device as well. The XE300 can also be grouped with other Sony Bluetooth speakers using Party Connect. This allows you to really push your sound out further, or even create a stereo set up. I have a SRSXP500 and this feature works very well. I really like this thing! The XE300 is a very solid option for those looking for an all-day lasting, portable, disaster-proof option with terrific sound. Add to that ease of use, a solid hands-free experience, and some awesome features (battery care, voice response, standby settings) and you have one of the best on the market. Good job Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTruQ,
Thank you for telling us about your experience with your SRS-XE300 Portable X-Series Bluetooth Speaker. We're so happy that you are enjoying the incredible audio and you like easy Bluetooth connection, water resistance, dustproof and shockproof design of the speaker. Good to know you are utilizing the built-in eq on the Sony Music Center app. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be.
Thank you so much for your purchase and for commending Sony!
-Jess
NO to Sony products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A terrible, worthless piece of over priced trash ! At the time, I paid $200; it lasted 11 months and then the battery failed to recharge; its terrible design did not allow it to be replaced: Sony's One Year warranty was worthless, they did Nothing to help or address the issue-NEVER BUY Sony Products AGAIN
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Great surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for three work parties already. Fills the room with 40 people for cocktails. Also used in 25 person boardroom via a MacBook to watch movies on projector. Ground surround sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SA24, Awesome! It's amazing to hear you like the Party Connection function and overall features of the speaker. We also agreed that this speaker delivers incredible audio quality. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for your purchase and for the 5-star rating! -Jess
- Cons mentioned:Volume
Lackluster speaker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Underwhelming performance. Sounds rough and didn’t quite get loud enough to hear from more than 5 feet away
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Javier, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the sound quality of your Sony unit. We recommend setting the unit to “Priority on Sound Quality” which provides compatibility not only with SBC but also with AAC and LDAC* for music playback of high sound quality. Please follow these links for more details:
https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611663.html?search=sound%20quality
https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html?search=sound%20quality
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
I Returned it.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this. Sound was sub par. Muffled with poor dynamic range. Too heavy to carry around for a long period of time. Beautiful design.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigStoneMusic, while we're glad that you like the design, we regret that the speaker had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Please know that we also have ways to enhance the sound and is available on the Help Guide. For future reference, you may check the link below.
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html
We hope you'll consider Sony in your future purchase.
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony Sound spectacular
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this compact Bluetooth, Sony speaker! As usual, Sony products have amazing sound. I can be on one side of this, and it remains connected. Great buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NWelch, Thank you for the awesome review! We're very happy to hear you love the compact design, amazing sound quality, and excellent Bluetooth connectivity of your Sony XE200 speaker. he XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam
- Cons mentioned:Volume
Disappointed in Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought without looking at reviews because of Sonys reputation, they’ve always done right by me especially audio products. This was a huge disappointment. Not loud at all, even compared to the wonder boom which is half the size. It has less bass than the wonder boom. Even at a $30 discount, it wasn’t worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SoeeUnoo, We're sorry to hear about the sound quality issue with this XE200 X-Series Portable Wireless Speaker. We apologize for the inconvenience. The sound may become low in the following cases. This is not a malfunction. When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only. When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port. When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
If you are unable to resolve your concern, please follow the troubleshooting steps from this link to isolate the issue:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00228345
I hope this helps! Jay
- Cons mentioned:Volume
Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for work and well life battery is not the best, and volume sucks. Was barley able to hear it across the room.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LuisG, We're sorry to hear that the volume level and the battery life did not live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If you hear muffled sound or very low-level sound from the speaker, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker. You may refer to this link for more details: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
If the sound is too low or the sound can't be heard, visit this link to help resolve the issue:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737
Please note: Actual battery performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions.
If the built-in battery is fully charged (using a BLUETOOTH connection), it can last for about 16 hours provided that the volume level is set to 31 and Stamina set to On. Hope this helps!
You may refer to this link for more information: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000612940.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Best Portable Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried out various portable speakers and this one is the best. Hands down it excels in all areas except that it does not have any lighting system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giraldo27, Thank you for giving the product a perfect rating! We're so glad you are overall pleased with your purchase and you enjoying the excellent audio quality of your new XE300 speaker. This speaker doesn't have the ambient illumination lighting concept like with our XG300 or XG500 X-Series range of speakers that produces a modern, stylish, chic impression, and perfect for parties or for everyday use. However, you will not be disappointed with its great features. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! -Jess
It was good for the price range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good speaker but the sound wasnt quite as loud as some other apeakers i havd owned or used for work or hanging out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigmario1113, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the sound level of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html?search=low%20sound
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
All flash, no dash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. There is suprisingly little depth in sound, particularly for a device of this size...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NickR,
We are really sorry if our SRS-XG300 didn't live up to your expectations. The XG300 is specifically designed for audio clarity throughout its volume range. This is something our music-loving customers appreciate most. That being said the XG300 also gets very loud for its size and audio precision. To ensure that you're having the best listening experience, we recommend performing the steps on this Help Guide links:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669898.html
You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
I hope this helps.
If there's something that we can do to help or you may need an additional information or technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Quality sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble connecting second identical speaker. First one connected no problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaS, We are sorry to hear that you are experiencing issues with pairing your SRSXE200. We would like to troubleshoot the issue and make this a better experience for you. In the meantime, please try using Stereo Pair function with “Sony | Music Center.”
For details about “Sony | Music Center,” refer to the following URL:
https://www.sony.net/smcqa/
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great speaker be careful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 weeks later quit charging had to return and couldn't exchange be careful buy the warranty cost me 179.00 to replace
I would recommend this to a friendJust alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery does last as long as I hoped and definitely isnt as loud as the one in the store, not sure if it was the accoustics or what but i am disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JC412PGH,
Thanks for sharing your review and experience with the XG300. We're glad that you like the battery life of the speaker. Your feedback about the volume is greatly appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
Sound quality and the overall volume may vary depending on the source content. You do have the option to use the sound settings and equalizer function of the Sony Music Center app to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669917.html
The sound may also become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
-Turn off the speaker.
-Charge the built-in battery sufficiently.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
great until a device update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm glad I waited until today to write a review. This thing worked great in Party Mode connecting with an ULT Field 7. Until it took an update. Now the audio cuts in and out. Only when using this mode. Sony dropped the price by $200 recently which prompted the purchase. Shortly afterward they dropped a bunch of new ULT devices. I hope their is no intentional obsoletion at play.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cthulhu, thank you for reaching out to us! We're sorry to hear that your XG300 speaker is experiencing issues following the software update. To resolve this, please try resetting the speaker by pressing and holding the (play)/(call) button along with the MEGA BASS button until the device powers off (this should take about 5 seconds or longer). Please ensure that the speaker is turned on while performing these steps, as it cannot be initialized when powered off. If the problem persists, please contact us at socialsupport@am.sony.com, providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further. Best regards, -Jenn.
Crap.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I am not very happy with my purchase. The speaker is not as loud as it advertised in store- and the battery for it being new does not hold it very long. It certainly do not last 25 hours as it states. We had it fully charged - used it for 5 hours. Turned it off- went to use it 4 days later it was telling us low battery….also the range is not what it’s advertised.. went inside the house with the speaker on porch and it went all cranky and disconnected - I wasn’t even 10 feet away from it. Dont waste your money on this speaker. Not pleased considering the cost I paid for it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TaraM,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Actual performance time or battery life may vary due to the volume, songs played, surrounding temperature, and usage conditions. For more information, please refer to this link (under "Built-in battery life"):
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html
For connectivity issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000672848.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Sony speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound not as loud as i hoped, but it was extremely loud in the store when playing music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricaC,
Thanks for sharing your review and experience with the XG300. Your feedback about its volume is greatly appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph