Customer Ratings & Reviews
- Model:
- SRSXE300/L
- SKU:
- 10143317
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the XE300 Portable Waterproof and Dustproof Bluetooth Speaker's sound quality and exceptional battery life. Many appreciate its portability, aided by a convenient strap, and the strong bass reproduction. The speaker's size, waterproof capabilities, sleek design, and lightweight nature also receive positive feedback. However, some customers have noted that the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony is the Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker is a nice speaker. The sound is good but could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user962312, Great! We're glad you like the amazing sound quality of your Sony SRSXE200. To ensure optimal listening experience, install the Sony Music Center app to adjust the equalizer and set the BLUETOOTH connection quality to "Priority on Sound Quality". The “Priority on Sound Quality” preference provides compatibility not only with SBC but also with AAC and LDAC* for music playback of high sound quality. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam
Not feeling this, literally. Too subpar. Avoid it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, what good that is here, as this isn't like God awful. The size & weight is very similar & comparable to probably one of their biggest competitors the JBL Charge 5. Ok, this is slightly bigger, but it's comparable and find a friend or family member who has a JBL Charge 5. If you can live with that for portability, you can live with this. Also, while not going to praise the sound much, what it's doing here it's doing well. It's like listening to a singer or band who isn't great, but keeps from being terrible because they know & are aware of their range and what their capable of and while they stick to that, their fine. Same concept here. Ok, obviously this speaker didn't get 2 stars from being great. Let's dive into the bad. First, maybe I should've gotten a black version instead of a blue one, because I immediately see smudges from my fingerprints, but everyone (seemingly) gets a black or gray version, I wanted something slightly different. That's not really much of an issue. What is to me is there's no real defined spot to sit this on. Seriously feel like over a short space of time whatever side I decide to put it on will get more scuffed up than both other sides and in comparison with a speaker that has a defined spot to sit it on, like the JBL Charge 5, for comparison, has numerous rubber lines on the bottom that form a surprisingly durable base. Oh, and as I continue, I get that I'm comparing a lot to the JBL Charge 5 here and I'm NOT wanting to sound like this review is an endorsement for the JBL Charge 5, I'm just using it because it's a similar all around speaker by a competitive brand that's proven to be popular. Moving on, the lack of a defined spot to sit it on wasn't the only design element lacking here. The fabric, what limited amount there is here, is fine, however you can feel the plastic, uh whatever they used to keep it's shape how they want it, and it feels like it has limited durability. In the hands of someone who takes good care of their things it'll be fine, but for real, this isn't what you want say your 5 year old to be handling, accident waiting to happen if you're not cautious. Ok, so next is sound quality. Actually, the notion of their "Line-Shape Diffuser" works quite well, nearly exactly as you want and expect and even hope it will. As I said in the beginning, while sticking to what their goal is this does well. However I don't know about the majority, but I for one want to FEEL the bass in a speaker, especially a decent sized one. I get there's no little subs on this, but even holding it in your hand and cranking the music you're just not going to feel any bass. That was really what pushed this over the edge. A few fingerprints & smudges? I could learn to live with that. A few scuffs from whatever side I end up resting it on? I could learn to live with that too. Be careful as it's not too durable? I am typically cautious anyway so not a biggie. Pretty much zero bass in a good sized speaker? Yeah, that's the real reason it got returned. No I don't recommend this for anyone. The JBL Charge 5? I suppose, but not to sound like a singing endorsement for JBL I'll say that the Sony XG-300, which is often on sale for $200 (regular price of $300 so watch for sales, they really do happen) is a superb choice too. A bit bigger and heavier, but it has a handle so it's not as restricting and is more accommodating. Sony can and does have not just good, but truly great bluetooth speakers, available right now even, this here just isn't one of them. Oh, and on an ending note, not to be a complete hater of this I suppose if you got it as a gift or even if the price becomes a $100 or less I could justify this. Price isn't a big factor here, but it'd help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MattJ, Thanks for sharing your experience on the new Sony SRSXE300. We're sorry to hear that you are not impressed with the design and sound quality of the speaker, causing you to return it. There are a few steps that can help improve the sound quality of the speaker and these can be looked up on our support site, or we could have walked you through it should you've reached out to us. We appreciate your feedback on the design and material used. We take this matter seriously as it can help us improve our product in the future. We hope that you'd still consider our products in your next purchase. Thanks and regards, -Craig
Great speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love The speaker I work outside in a lot of dust sometimes,so I just keep it in the sleeve it comes with..and protects it great..but will wipe off either way
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelbM, Excellent choice! We're glad that you are enjoying your new speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin
High Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker and very nice quality. It’s bigger than expected but overall you can’t go wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating and review, RobertH. We're truly happy to hear your purchase went well and we've matched your expectations with your new XE300 Portable Bluetooth Speaker. Your satisfaction with the incredible audio and amazing performance of your speaker are greatly appreciated. Good to know your investment is worth it. Thanks for choosing Sony! -Jess
Sony Bluetooth Speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this speaker for my husband as a birthday gift! He loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Purchased,
This is definitely a great birthday gift for your husband! Nice to hear he loves his new XE200 speaker. Thanks for choosing Sony! - Kris
Other speakers sound better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jbl and beats i feel like have way better range for audio, this speaker is only good in a small area you have to be directly in front of it for it to feel loud but the others do it way better, its just a name your paying for
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mahkiah,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed in this purchase. The sound had decent clarity but bass levels and overall loudness was far less than desired. I've paid $49 for Anker speakers that are louder and just as clear. Don't be deceived by the "LIVE LIFE LOUD" on side of box because it definitely is not loud.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottA, we regret that the sound quality did not fully met your expectations. This is definitely not the experience we'd like you to have. We understand that everyone has a different expectation of what speakers should sound like. This is why we include the ability to fine-tune the sound to your liking in the Sony Music Center app.
Ref: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000669365.html
We also recommend updating the software to Version 3100 or 4000. Updating the firmware improves connectivity and retention of the Sound settings.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Disappointing
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this speaker. As a long time user of Sony headphones and one other of their bluetooth speakers I though it would be a solid upgrade to my already years old alternatives. After using the XE300, however, I'm flabbergasted. It doesn't sound much better than other no name brand speakers you could pick up for half the price. I was hoping this XE300 would finally unseat my old JBL Charge 4 as my goto bluetooth speaker. The Charge 4 has served me well over the years. It's taken it's share of abuse and yet it still sounds better. I don't understand it. Sony touts the bass of the XE300. I find it middling at best. They say that the new design provides room filling sound. I disagree and believe my older speakers do a much better job. In order to get the XE300 to sound anywhere close to my old speaker (which was simply paired and used) I had to go into eq settings and fiddle around. Even then the results weren't great. Depending on the type of music played, I'd have to go back and fiddle some more. Sony, you make some of the best headphones I've ever owned. Why do your bluetooth speakers always seem to fall short?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TotalTechGeek, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the sound quality of our product. Please make sure to select the sound quality mode to "Priority on sound quality" for music playback of high sound quality. Please check this link for more details:
https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611663.html
We have our Support team that is always happy to assist. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my dance team's rehearsals on the football field.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EbonyH,
Great! We're thrilled that the speaker is perfect for your lifestyle. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony!
-Ralph
sony !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amzing sound!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user847197,
Great! We're thrilled that you are enjoying the sound quality of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!
-Ralph
Not for everyone.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you love music and want a speaker to fill the room--this isn't it. I love sony headphones and thought this would be a great investment based on the other reviews. It was terrible. The speaker design does not allow the music to be heard clearly away from the speaker. I know I'm an outlier, but if you love music and being surrounded by clear, crisp sounds--this is not the one. I returned it promptly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ErinB, We are sorry to hear about your experience with the SRSXE200 and had to return the unit. This is not the experience that we would like you to have with our premium products and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Sony speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small speaker that puts out a bang …………………………………….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flattop, Thanks for the feedback! We're glad that you are happy with your new Sony speaker. This speaker is built for taking high-quality sound with you wherever you go. Whether you’re having a garden party or heading to the beach, simply charge up, grab the easy to hold handle and take this durable, portable and great sounding speaker with you. Thank you for choosing Sony! -Craig
Good, just not good for me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this speaker. The compression at high volumes made it hard for me to listen to. The treble was too tinny made certain songs hurt my ears. Meh.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user897020,
We regret to hear that you had an issue with the unit and you had to return it. That was not the customer experience we wanted you to have. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Best in class!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony impresses, yet again. Totally worth the money. However, I was not expecting what I got. The sound is just so...full. Deep bass crystal clear sound and compact.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilkyEnchilada,
You made the right choice! We're thrilled that you are enjoying the sound quality of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thanks for choosing Sony!
-Ralph
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is NOT loud as expected. It can fill a small room with good sound but once taken outside for outdoor fun, it loses all credibility as the sound has no real reach. I have an older $75 apeaker from Amazon that sounds way better. Too bad I can't return this item, I just tried it this weekend for an outdoor event and everyone complained on how low it sounded.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vince,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Sound not to loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not that loud if I could still hear my wife talking and I have it at full blast not that good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user893757,
Thank you for your time writing this review. We're sorry to hear that we were not able meet your full expectations with your XE200 speaker. We'd like to help and turn this to a better experience.
The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
Turn up the volume of the speaker and the connected device.
For reference:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
In case you help with the speaker, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and we do apologize for any inconvenience caused. - Kris
This is a really bad sounding speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker sounds bad compared to bose flex , soundcore flare 2, or with jbl flip 5 or 6… it sounds muffled, the sony application does t help much, and it is big in size compared to a jbl flip 6…. Not good sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ddcar, We're sorry to hear that the sound quality of this speaker did not live up to your expectations. To ensure optimal listening experience, install the Sony Music Center app to adjust the equalizer and and set the BLUETOOTH connection quality to "Priority on Sound Quality". The “Priority on Sound Quality” preference provides compatibility not only with SBC but also with AAC and LDAC* for music playback of high sound quality.
Please note: The sound may become low in the following cases:
-When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
-When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
-When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not a good speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker lookks good but it is too big for a small speaker, the jbl flip 6 is way smaller than this and sounds way better than this speaker, there is no clarity on this one even if you use the sony spp for eq.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ddcar, We're sorry to hear that the sound quality of this speaker did not live up to your expectations. If you've already tried to adjust the EQ using the app, please try to follow these steps to ensure optimal listening experience, set the BLUETOOTH connection quality to "Priority on Sound Quality". The “Priority on Sound Quality” preference provides compatibility not only with SBC but also with AAC and LDAC* for music playback of high sound quality.
Please note: The sound may become low in the following cases. This is not a malfunction.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not worth $200
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awful speaker for $200, my old bose soundtouch 10 outperforms this by a mile. It is extremely quiet and muffled at any volume no matter the setting. It sounds like a speaker with a towel wrapped around it. Never again will I purchase a sony speaker
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Allegra987,
We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html
Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.
Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Sound Quality isn't there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very sub par compared to older bluetooth speakers I have (JBL Flip5) Also is double the size of my other speakers. Big miss on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthemPart3,
We regret to hear that you are not satisfied with the SRSXE200. We do appreciate your review about the size and sound quality of the speaker.
To ensure optimal listening experience, install the Sony Music Center app and set the BLUETOOTH connection quality to "Priority on Sound Quality". The “Priority on Sound Quality” preference provides compatibility not only with SBC but also with AAC and LDAC for music playback of high sound quality. For more information, please refer to this link:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html
Additionally, you can also check the app that you are using (for audio) or your source device for sound settings and adjustment.
You may also find this link helpful:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00097458
Hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Issue:
Additional Information regarding your experience with the SRSXE200.
Sincerely,
-Ralph
Sony Social Support