Customer Ratings & Reviews

Hi rsjpx,

That's awesome! We're glad to hear that you like the sound quality of the speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony and enjoy your speaker!

-David

Hi DavidM,

Thank you for taking the time to review your SRS-XE300 speaker. While we're glad you appreciate the sound quality, we're sorry to hear you find the speaker doesn't get very loud as you would liked. We want to make sure you are getting the most out of your speaker. Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the (power) indicator does not flash). When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.

If the Sound becomes low while in use, refer to these helpful links:
https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611675.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Awesome, TLee! We love to see our products in action! We're thrilled to hear you are overall pleased with the excellent performance of your Sony XE200. It's amazing to know you are very satisfied with your purchase. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hello HectorV,
Awesome! What a nice birthday gift! We are truly happy that your dad enjoys his new Sony SRSXE200. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! - Marco

Hi JosephJ,

Awesome! We're thrilled that you like this amazing speaker. It's also great that you were assisted professionally. Thank you for choosing Sony!

-Ralph

Hi RobWW, Great! We're very pleased to hear you like the seamless and ease of setup and it works perfectly with your other Sony Bluetooth speakers. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! -Sam

Hi JuanV,

Thank you for the 5-star rating and we're happy to hear that you like your new Sony speaker. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi Vance,

You made the right choice! We're glad that your son is enjoying this amazing speaker. It's also great that you have the same experience with your other Sony speakers.

With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi JavierP, That's awesome! We are thrilled to hear that you are overall pleased with your XE300 Portable X-Series Bluetooth Speaker. We value your input regarding the battery life and supplied cable. As with any battery operated speaker, Actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! -Jess

Hi BrittanyE,

Great! We're glad that you and your family are enjoying this amazing speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hey, Good! Fantastic! We are truly happy to learn about your satisfaction with the amazing sound quality and reasonable price of your SRS-XE200. Thank you so much for the love and for choosing the best brand, Sony! - Romeo

Hi Ash323,

You made the right choice! The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony!

-Ralph

Hi Bailey14, Amazing! We're pleased to hear that you like the ese of hook up and size. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi Squill, Awesome! We're very pleased to hear you're enjoying the room filling sound that this unit delivers. The XG300 wireless speaker plays as hard as you do, with up to 25 hours of battery life and IP67 water and dust resistance. Its rich full sound and booming bass are perfect for when you want quality audio that goes wherever you go. With the XG300, you’ll take a Powerful Party Sound with you and with built-in lighting you can take a little atmosphere too. The pop up handle makes is easy to carry when you want to bring it out with you and just pop down, when you don't need to. Thanks for choosing Sony! -Sam

Hi Samm,
Thank you for your feedback on the SRS-XG300. We're glad to hear that you find it good overall.

We apologize that the volume isn't quite what you hoped for and that you're experiencing a quick battery drain. We understand how important these features are for an enjoyable listening experience.
To try to solve these problems we recommend the following:

- If the speaker is not loud enough, consider adjusting the setting “Priority on Stable Connection” using the unit itself or the Sony | Music Center app. For detailed instructions, please visit the following link: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669898.html

- Make sure your SRS-XG300 has the latest software update. https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

- Charge the speaker fully before use and use a compatible USB charging adapter for efficient charging.

- Disable functions like “Battery Care” if you need longer playtime. https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html?search=battery%20care

For additional information, please visit the following link:https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html

If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Thank you for being a Sony customer and for bringing this to our attention.
Best regards,
Stephanie

Hello AurelioL,
Thanks for sharing your listening experience and feedback. You are highly appreciated. We're glad that you were able to use our XE200 speaker in your work truck and enjoy your favorite music. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! - Marco

Hi JamesS, Thank you for the 5-star rating! We always appreciate customers who take the time to give us their feedback. Thanks for choosing Sony! -Sam

Hi Mikymike,

Thanks for sharing your 5-star review and experience with the SRSXG300. We're glad that you like the sound quality of the speaker. It's unfortunate that the speaker was returned. We hope you'll be able to enjoy this amazing speaker in the future.

With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat.

Thanks for choosing Sony!

-Ralph

Hi JeffreyP, Thank you for the feedback on your experience with your SRSXE200.The battery of the unit depletes quicker when playing at a high volume, but this is not a malfunction. Please refer to the steps on this link to help you with this concern. https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611675.html
For muffled sound, please follow the troubleshooting steps on this link to resolve the issue:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam

Hi Jackie, Awesome! We're glad that you are enjoying the audio quality and design of your speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin