Customer Ratings & Reviews

Hi Nick,

Thanks for sharing your review and experience with the XG300. Your feedback about the battery life is greatly appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

Make sure to charge the built-in battery sufficiently. Actual performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions. For more information, please refer to this link (under "Built-in battery life"):

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi Poppas, We're glad that your cousin is enjoying this speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony. Erin

Hi TimmyW,

Thank you for the 5-star rating! We're glad to hear that you love the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thank you for choosing Sony!

-David

Hi Mft23, Excellent! We're glad that you are enjoying the audio quality. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi Nicky, Thank you for the feedback on your experience with your SRSXE200. We regret to hear that the volume level did not meet your expectations. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If the sound is too low or the sound can't be heard, visit this link to help resolve the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00278737
Hope this helps!
The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam

That's wonderful, Keven! We're happy to hear that you are satisfied with your purchase with the help from the representatives from your dealer. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! -Craig

Hi S23P, we're glad you are enjoying our product! The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! ~Earl

Hi Martypopper456, Thanks for the feedback. The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. Thank you for choosing Sony! -Craig

Hi Miguel, thank you for sharing your feedback and we're sorry if the bass did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn this experience around.

You can enjoy more dynamic sound (MEGA BASS effect). You can take either of the following procedures for setup.

At the time of purchase, the MEGA BASS sound effect is activated.

On “Sony | Music Center,” tap [SRS-XG300] - [Settings] - [Sound] - [Sound Effect] - [MEGA BASS].

Press the MEGA BASS button on the speaker.
Each time you press the button, the MEGA BASS sound effect is activated or deactivated.
Ref: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html?search=bass

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi Samm,
Thank you for your feedback on the SRS-XG300. We're glad to hear that you find it good overall.

We apologize that the volume isn't quite what you hoped for and that you're experiencing a quick battery drain. We understand how important these features are for an enjoyable listening experience.
To try to solve these problems we recommend the following:

- If the speaker is not loud enough, consider adjusting the setting “Priority on Stable Connection” using the unit itself or the Sony | Music Center app. For detailed instructions, please visit the following link: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669898.html

- Make sure your SRS-XG300 has the latest software update. https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

- Charge the speaker fully before use and use a compatible USB charging adapter for efficient charging.

- Disable functions like “Battery Care” if you need longer playtime. https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html?search=battery%20care

For additional information, please visit the following link:https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html

If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Thank you for being a Sony customer and for bringing this to our attention.
Best regards,
Stephanie

Hi FrancisP,

Thank you for the review! We're happy to hear that you like the speaker as a gift. We appreciate the positive feedback and thank you for choosing Sony!

-David

Hi Dilson,

We appreciate the 5-star rating and we're glad to hear that you like the speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony and enjoy your speaker!

-David

Hi KeerthiG, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html?search=sound%20quality%20

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! ~Earl

Hi keyboard,

You made the right choice with the Sony XG300! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Maria312312,

You made the right choice! We're thrilled that you are enjoying this amazing speaker. Thanks for the recommendation and for choosing Sony!

-Ralph

Hi JohnR,

We regret to hear that you were not satisfied with the speaker. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the speaker (via the Sony Music Center app). It is also recommended to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.

Additionally, you have the option to adjust the sound effects and equalizer function of the speaker to tailor-fit the sound quality to your needs. You can also use the Party Connect function and Stereo Pair function to enjoy a more powerful sound.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi PaulB,

Perfect! We're glad that you are enjoying this amazing speaker. It's also great that you were assisted professionally. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi SamG,

You made the right choice! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Gene, Great! We're pleased to hear that you are enjoying your new speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony. Erin