Customer Ratings & Reviews

Hi Joseph, we're glad you are enjoying our product. We understand your feedback regarding the bass on your Sony unit;. You can deactivate the Ambient Noise Sensing function using the Sony | Music Center app or the speaker button. This function is designed to detect environmental noises during music playback and help reduce power consumption and preserve the battery by cutting out bass sounds that may become hard to hear because of the ambient noise. Please check this link for more details:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000669365.html?search=ambient%20noise%20

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Hi CarmeloO,

Amazing! We're thrilled that you are enjoying the sound quality and portability of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thanks for choosing Sony!

-Ralph

Hi DustinW,

Thanks for sharing your review and experience with the XG300. We're glad that you like the design, sound quality, and connectivity of the speaker. Your feedback about the battery life and volume is greatly appreciated.

For optimum performance, make sure that the software version of the speaker is up-to-date. You may find this link helpful:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.

You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html

Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html

The speaker has approximately 25 hours of battery life when fully charged. (Provided that the volume level of the speaker is set to 24, the sound effect is set to MEGA BASS, and the lighting function is set to off). Make sure to charge the built-in battery sufficiently. Actual performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions. For more information, please refer to this link (under "Built-in battery life"):

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi EJB1, Thanks for leaving us such a great review on the XE300! We're truly happy you like the incredible audio this speaker sends out from a compact size. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! -Jess

Hi Arturo,

Great! We're glad that you like the sound quality and portability of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thanks for choosing Sony!

-Ralph

Hi TMonk,

Thank you for the review. We're glad to hear that you like the durability and bass sound of the speaker. Your feedback is greatly appreciated. For your information, bluetooth connection quality, signal reception on the speaker may fluctuate depending on the combination of the setup on your Bluetooth device and the ambient conditions.

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Lovefood,

You made the right choice! We're glad that you are enjoying the sound quality of the speaker. Thank you for choosing Sony!

-Ralph

Hi Audiophile,

Thanks for sharing your review and experience with the XG300. We're glad that you like the battery life of the speaker. Your feedback about the bass quality is greatly appreciated.

Bass quality may vary depending on the source content. You have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html

Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

-Ralph

Hi JonathanC, You've made an excellent choice! We're glad you like the great sound quality and portability of your Sony XE300 speaker. And good to know that your wife uses it daily in her preschool. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thanks for choosing Sony. -Sam

Hi HugoC, That's great! We're glad to hear that! The XE200 speaker shares the same sound experience with everyone in your venue. Plus, it’s lightweight and has a handy strap, meaning that you can take your music wherever you go. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for giving the product a perfect rating! Jay

Hi Tron064,

Perfect! We're thrilled that you like the sound quality and battery life of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thanks for choosing Sony!

-Ralph

Hi Joseph, Great! We're glad that you like the sound quality of your speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony! Erin

Hi TMonk,

Thank you for taking the time to review your SRS-XE300 speaker. We're sorry to hear it hasn't performed to your standards when it comes to the sound quality. We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ to ensure optimal listening experience. Additionally, we recommend to update the pre-installed software to the latest version on each and every speaker.

It's important to note that when using the Stereo Pair and Part Connect function , the codec automatically switches to SBC. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If you're encountering distorted sound, humming, or noise in your speaker output, please follow the steps outlined in the links below to help resolve the issue.

https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611676.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00245763

XE300 has an Auto Standby function where it turns off automatically for about 15 minutes if the speaker satisfies the following conditions (At the time of purchase, the Auto Standby function is set to on):

-No operation on the speaker.
-The hands-free function of the connected smartphone or mobile phone is set to off and the smartphone or mobile phone is not playing music (audio), nor is it being operated. For details, refer to the operating instructions supplied with the smartphone or mobile phone.
-The connected BLUETOOTH device, such as a WALKMAN®, is not playing music (audio), nor is it being operated.

For your reference, please visit this help guide link: https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000614341.html

Should you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi LADL, Great! We're pleased to hear that you like the sound quality of the speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi Chippy21, Great choice! We're also glad that you son loves the size and sound quality of the XE300. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin

Hi Mike, We are happy that you like the sound quality of your Sony portable speaker. Your new XE300 s a unique Sony speaker referred to as X-Balanced speaker technology. It delivers improved bass accuracy, Increased clarity, and improved audio quality over traditional Bluetooth speakers. Dual passive radiators on the speaker’s sides deliver powerful and accurate bass for a balanced audio experience. Thank you for choosing Sony! Vincent

Hi DonnaB, We're truly glad you like most of the features of this speaker. We're sorry to hear if you find the speaker doesn't get very loud for your specific purpose. We want to make sure you are getting the most out of your speaker. Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the (power) indicator does not flash). If the Sound becomes low while in use, refer to these helpful links:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611675.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737

The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi Rizzay,
Thank you for the 5-star rating! We really appreciate that you are enjoying the clarity and crisp sound of your XE300 speaker. Thanks for choosing Sony! - Kris

Hi MosiH, That's awesome! We're glad you like your new portable speaker. Enjoy and thanks for choosing Sony. -Craig