Customer Ratings & Reviews

Hi Tatyana, Perfect! We really love to hear you like the excellent sound quality of your XE200 Portable X-Series Bluetooth Speaker! The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you so much for the 5-stars review & feedback and for choosing Sony! -Jess

Hi KevinL, We're glad that you are happy with your purchase. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony. Erin

Hi OkLarry,

Very nice! We appreciate the positive feedback and we're glad to hear that you like the sound of the speaker for your shop. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thanks for choosing Sony!

-David

Hi Csue, Great! We're very happy to hear you like the great sound quality of your new Sony SRSXE200. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam

Hi YaYa, Awesome! We are so glad to hear that you are happy with your new SRSXE200! The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! -Carl

Hi Christmas, We're glad that your son is enjoying his new speaker. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! Erin

Hi Coby, That's great! We're glad to hear that! The XE200 speaker shares the same sound experience with everyone in your venue. Plus, it’s lightweight and has a handy strap, meaning that you can take your music wherever you go. Thanks for the recommendation! Jay

Hi LucilleEmbereyes, Awesome! Thank you for the 5-star review of your XE200 speaker. We are very happy to hear you like the great sound quality, amazing volume control, and quick charging feature of the speaker. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for your purchase and for the 5-star rating! -Jess

Hi HINTER, We are happy that you like the sound quality and style of your Sony portable waterproof speaker. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Inspired by the audio systems used at professional concerts, our unique Line-Shape Diffuser creates line source and distributes the sound energy evenly, across a wide sound front, to better fill your space with audio. The XE200 is also waterproof so you'll have no worries near the pool or getting it wet. Thank you for choosing Sony! Vincent

Hi Akbar, Thank you for giving the product a perfect rating! We're truly glad you like everything about this speaker, especially the amazing sound and ambient noise sensing function of the unit. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for choosing Sony! -Jess

Thanks for the perfect rating, RileyN! We're happy to hear that you like your new Sony portable speaker. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thanks for choosing Sony! -Craig

Hi Karl,

Great! We're glad that you are enjoying the battery life of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hello bmarcus, We are thrilled that you like the sound quality of your Sony wireless Bluetooth speaker. You will definitely enjoy our SRS-XG300 that has a super-light, portable design and includes a retractable handle. It has the X-Balanced speakers which provide power, clarity, and distortion-free sound and has a battery life that can last up to 25 hours, plus quick charging. Thank you for trusting Sony! Vincent

Hi Nikolao,

Amazing! We're glad that you like the design and sound quality of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi GeraldL, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. If there is a lot of bass, you can adjust the MEGA BASS effect by following this link:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html?search=bass

For low sound level, please isolate the issue by following this link:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html?search=low%20sound

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi, DavidG,

Thanks for the review and the 5-stars rating! We are truly heartened to hear how much your daughter has loved her Sony Bluetooth Speaker! With up to 24-hours of battery life on a single charge, you can keep the party going all day!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi Eric, We're glad that you are enjoying the audio quality. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! -Carl

Hi Chaz,

We're sorry you've been running into difficulty. The XE200 has microphone with Echo Canceling technology. This allows two people to talk at the same time without cutting either of them off. If there is ambient noise or another speaker nearby, the Ambient Noise Sensing function may activate and cause this issue. You can deactivate the Ambient Noise Sensing function using the Sony | Music Center app or speaker button. For more details, refer to the Help Guide link here: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000669370.html

Note: When the Ambient Noise Sensing function is activated, the speaker detects environmental noises during the music playback. This function will help reduce power consumption and preserve the battery by cutting out bass sounds that will become hard to hear because of the ambient noise.

Despite your concerns, we're happy that you appreciate the overall sound quality. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi dammitemily,

Thanks for sharing your review and experience with the XG300 speaker. It's unfortunate that you are not completely satisfied with the speaker. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

You may also find these steps helpful:

-Turn up the volume of the speaker and the connected device.
-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-Make sure to charge the built-in battery sufficiently.

You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html

Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph

Hi Rubester, We're glad that you like the audio quality of your speaker. The XE300 speaker is perfect for bringing quality sound to your party. The Line-Shape Diffuser sends a wide sound all around, without compromising on quality. Plus, with a long battery life, portable size and impressive durability, this speaker is the perfect partner for your next party, wherever that might be. Thank you for choosing Sony! Erin