Customer Ratings & Reviews

Hi Miguel, thank you for sharing your feedback and we're sorry if the bass did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn this experience around.

You can enjoy more dynamic sound (MEGA BASS effect). You can take either of the following procedures for setup.

At the time of purchase, the MEGA BASS sound effect is activated.

On “Sony | Music Center,” tap [SRS-XG300] - [Settings] - [Sound] - [Sound Effect] - [MEGA BASS].

Press the MEGA BASS button on the speaker.
Each time you press the button, the MEGA BASS sound effect is activated or deactivated.
Ref: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html?search=bass

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi Samm,
Thank you for your feedback on the SRS-XG300. We're glad to hear that you find it good overall.

We apologize that the volume isn't quite what you hoped for and that you're experiencing a quick battery drain. We understand how important these features are for an enjoyable listening experience.
To try to solve these problems we recommend the following:

- If the speaker is not loud enough, consider adjusting the setting “Priority on Stable Connection” using the unit itself or the Sony | Music Center app. For detailed instructions, please visit the following link: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669898.html

- Make sure your SRS-XG300 has the latest software update. https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

- Charge the speaker fully before use and use a compatible USB charging adapter for efficient charging.

- Disable functions like “Battery Care” if you need longer playtime. https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html?search=battery%20care

For additional information, please visit the following link:https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html

If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Thank you for being a Sony customer and for bringing this to our attention.
Best regards,
Stephanie

Hi JLad,

Amazing! We're glad that you like the sound quality and lighting function of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi RaphaelJ,

Thank you for the purchase! We're glad to hear that you love your new Sony speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi GabrielO,

Great! We're glad that the speaker is perfect for your lifestyle. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Malukamor,

You made the right choice! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi JohnR,

We regret to hear that you were not satisfied with the speaker. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the speaker (via the Sony Music Center app). It is also recommended to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.

Additionally, you have the option to adjust the sound effects and equalizer function of the speaker to tailor-fit the sound quality to your needs. You can also use the Party Connect function and Stereo Pair function to enjoy a more powerful sound.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi Ps5review,

You made the right choice! We're thrilled that you like the USB charging function of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Thanks for the perfect rating, JosephT! We're thrilled that you are impressed with your new Sony XG300 portable speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next Sony, and control Party Connect. Thanks for choosing Sony. Enjoy! -Craig

That's great, Pete! We're happy to hear that you are impressed with the sound quality of the speaker. We also appreciate that you'd recommend this speaker to others. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony! -Craig

Hello DougJ,

Thank you for the purchase and 5-star rating! We're glad to hear that you loved the speaker! The XG300 speaker is built for taking high-quality sound with you wherever you go. Whether you’re having a garden party or heading to the beach, simply charge up, grab the easy to hold handle and take this durable, portable and great sounding speaker with you. Thank you for choosing Sony!

-David

Hi MrHills,

You made the right choice! We're glad that you are enjoying the sound quality of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi Mayra,

You made the right choice! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi OmarM,

You made the right choice! With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Awesome! We're glad that your husband enjoys the new Sony XG300 portable speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony! -Craig

Hi sslevey,

That's amazing! We are extremely pleased to know your satisfaction with the ease of use of the XG300 X-Series Portable Wireless Speaker.

The XG300 speaker is built for taking high-quality sound with you wherever you go. Whether you’re having a garden party or heading to the beach, simply charge up, grab the easy to hold handle and take this durable, portable and great sounding speaker with you.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi JoshB, That's awesome! You definitely made the right choice with this TV. We are glad to hear you are enjoying your XG300 Portable X-Series Bluetooth Speaker. It's amazing to know that your investment is worth it and you love the overall sound quality of the unit. The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. Thank you for choosing Sony! -Jess

Hi EdwardH,

Amazing! We're thrilled that you are enjoying the sound quality and Bluetooth range of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi LuisC,

You made the right choice! The XG300 speaker plays as hard as you do, with up to 25 hours of battery life and IP67 water and dust resistance. Its rich full sound and booming bass are perfect for when you want quality audio that goes wherever you go. With the XG300, you’ll take a Powerful Party Sound with you and with built-in lighting you can take a little atmosphere too. The pop-up handle makes is easy to carry when you want to bring it out with you and just pop down, when you don't need to. Thanks for choosing Sony!

-Ralph

Hi Jasper, Great! We're pleased to hear you like the bass quality of your new Sony SRSXG300. If the sound skips or the Bluetooth connection is unstable, please follow the troubleshooting steps on this link to resolve this issue:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000672848.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

The XG300 wireless speaker plays as hard as you do, with up to 25 hours of battery life and IP67 water and dust resistance. Its rich full sound and booming bass are perfect for when you want quality audio that goes wherever you go. With the XG300, you’ll take a Powerful Party Sound with you and with built-in lighting you can take a little atmosphere too. The pop up handle makes is easy to carry when you want to bring it out with you and just pop down, when you don't need to. Thanks for choosing Sony! -Sam