Customer Ratings & Reviews

Hi Falseadvertisement, While we're glad that you like the sound, we're sorry to hear that the loudness did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible.  Allow us to help and turn your experience around.

For sound related concerns, please try the following steps here: https://helpguide.sony.net/speaker/srs-xp500/v1/en/index.html


If this does not help, please email us at socialsupport@am.sony.com with the following details:

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Sincerely, Erin

Hi Ariel,

Amazing! You've made a great choice! We are so happy to know your satisfaction with the exceptional performance and reasonable price of the XP500 X-Series Portable Wireless Speaker.

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out a rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi 1234, Fantastic! Good to hear you're satisfied with your purchase. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony! -Sam

Hi Twins, Great! We're glad you like our product. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. ~Earl

Hi steve, Great! We're very happy to hear you're enjoying the karaoke feature of your new Sony SRSXP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thanks for choosing Sony! -Sam

Hi Applewatch, We're very grateful for this positive feedback! The XP500 is a speaker that’s built to help fun-loving people make the most of their life. Whether you’re relaxing in your living room or partying in your garden, the XP500 will give you a superb sound and plenty of fun features. All you have to do is choose the music. Thanks for the recommendation. Jay

Hi 4sure,

Fantastic! We are so happy to know your satisfaction with the amazing sound quality, especially the bass sound of the SRS-XP700. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable.

Thank you so much for sharing your amazing experience with the SRS-XP700 and for choosing Sony!

- Romeo

Hi Rick, Great! We're happy to hear that you are enjoying your new speaker. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable Thank you for choosing Sony! Erin

Hi AshwaniC, we're glad you like your new Bluetooth speaker. Thanks for choosing Sony. ~Earl

Hi Jose, Thank you for the 5-star review of your SRS-XP500 speaker. We're delighted to know you're enjoying the excellent sound quality of this speaker. The XP500 is a speaker that's built to help fun-loving people make the most of their life. Whether you're relaxing in your living room or partying in your garden, the XP500 will give you a superb sound and plenty of fun features. All you have to do is choose the music. We personally love the Stereo and Party Connect mode and encourage everyone to try it out. In case you did not know, you can also pair them together in Stereo mode for a really cool listening experience. Just one more fun way to spend time with friends and family! We're looking forward to your next purchase. Thank you so much for choosing Sony! -Jess

Hi Seaspray,

Awesome! We're glad that you like the sound quality, battery life, and charging ports of the speaker. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thanks for choosing Sony!

-Ralph

Hi Miggy,



Thank you for the feedback on your experience with your SRSXP700. This might help.



There are 2 mic ports on the back, 1 of which can be used as a guitar port as well. Please try the mic input on the left and then try the guitar on the right. Make sure the guitar port is not in guitar mode (there is a little button next to the port)



To ensure you're getting an optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP700 and maximize the volume to your liking. There is even an EQ.



For audio distortion, please follow the troubleshooting steps on this link to resolve the issue:



https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243120.html



https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html



If you still have the unit and need further assistance, please email us at socialsupport@am.sony.com with the following details:



Name:

Username:

Model Number:

Issue:

Telephone Number:



Sincerely,

Sam

Hi wind, Thank you for the feedback on your experience with your SRSXP700. If the volume seemed too loud, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP700 and adjust the volume to your liking. There is even an EQ.
With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony! -Sam

Hi JoelC, We're glad that you are enjoying your new speaker. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable Thank you for choosing Sony! Erin

Hi Mariocali07,

You made the right choice! The XP500 combines a superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water resistant and has an easy-to-use handle for moving from one party to the next. Thanks for choosing Sony!

-Ralph

Hi 4KLove, Thank you for the 5-star rating! We're thrilled you like the powerful and clear sound this unit delivers. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Awesome! This is indeed a perfect present for the holidays. We're glad that you are enjoying it. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Craig

Hi Sherri123, Awesome! We're happy to hear that you are enjoying your new speaker. The XP700 is built for venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear High-efficiency Tweeters, it sends out rich, clear sound in all directions. It’s perfect for indoor or outdoor parties—with plenty of battery life, IPX4 water resistance and a convenient handle for moving from one party to the next. Thank you for choosing Sony! -Erin

Hi Cherny1984,

We appreciate the feedback and we will take note of it. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

Regards,
David

Hi RRosas, Thank you for the amazing review! We're glad you like vocal clarity, right amount of bass, and well-balanced sound of your Sony SRSXP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam