Customer Ratings & Reviews

Hi Quisha88, We're sorry to hear that the volume level of this speaker did not meet your expectations. To ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and personalize the sound to your liking. You may also refer to these links to help you resolve the issue and improve your experience with the SRSXP500: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345 https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html
Hope this helps!

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Wanttohearitloud,
Thank you for sharing your experience with us. We're glad to hear you like the sound quality of the SRSXP500 speakers. We also value your input and greatly appreciate your feedback with the regards the volume sound of the speakers.

We'd like to help make this a better experience. You may find this link helpful if you're getting low sound level on the speakers. https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

If you have not done so, please download the Sony Music Center app. There you will find an EQ which can boost sound even further.

If you need assistance, feel free to contact us by sending an email at socialsupport@am.sony.com with the following details:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Kris

Hi MonT, Thank you for the feedback on your experience with your SRSXP500. We're sorry to hear that the sound quality did not meet your expectations. To ensure optimal listening experience, please download the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and personalize the sound to your liking. You may also refer to these links to help you resolve the issue and improve your experience with the SRSXP500: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345 https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html Hope this helps!
The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Sam

Hi CarlosR,

Thank you for taking the time to review your SRS-XP700 speaker. We're sorry to hear that it hasn't performed to your standards when it comes to the sound quality. The XP300 features 3 sound effects depending on your needs (STAMINA, MEGA BASS, and LIVE SOUND). You may refer to this link for more information:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

Please make sure to download the Sony Music Center App. This function can also be adjusted on the Sony Music Center app. Additionally, there is a built-in EQ that has 20 points of control for Bass, Midrange, and Treble to tailor-fit the sound quality to your needs. You can also check the app that you are using (for audio) or your source device for sound settings and adjustment. The XP700 is built for venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear High-efficiency Tweeters, it sends out rich, clear sound in all directions.

It's unfortunate that you consider returning the XP700 speaker. We want to make sure you’re taken care of.

If you still have the unit and you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Steve, Thank you for the feedback on your experience with your SRSXP700. To ensure optimal listening experience, please follow the troubleshooting steps on the link below: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html Also, please download the Sony Music Center app. There you will find an EQ that can boost the overall sound quality of this unit. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable Thank you for choosing Sony! -Sam

Hi Captcrazy, we're glad you like the sound quality of our product. We're sorry to hear that you have a volume issue with your SONY unit. Please isolate the issue by following this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi TGoble75, Thank you for the feedback on your experience with your Sony SRSXP700. We're sorry to hear that the volume level did not live to your expectations. To ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP700 and maximize the volume to your liking. There is even an EQ. For more information, please refer to this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html And please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony! -Sam

Hi Mr565, We're sorry to hear that the sound quality of this speaker did not meet your expectations and it had to be replaced. This is usually not the case for our Portable Bluetooth Speakers nor the experience we want you to have. Apart from trying various music sources, adjusting the EQ using the Sony Music Center app ensures optimal listening experience. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi Cincere, Thank you for the feedback on your experience with your Sony SRSXP700. To ensure optimal listening experience, please follow the steps on the link below: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html Also, please download the Sony Music Center app. There you will find an EQ that can boost the overall sound level and quality of this unit.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable Thank you for choosing Sony! -Sam

Hi Nice,

Thank you for the feedback. The sound quality will depend in the source, battery and environment that you're playing. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi Kiara, We're sorry to hear about your issue with the XP500 X-Series Portable Wireless Speaker. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Turn up the volume of the speaker and the connected device. Check that the connected device is playing.

If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage.

I hope this helps! Jay

Hi BummedCustomer, We regret to hear that your Sony XP500 has stopped working. This is usually not the case for our speakers nor the experience we want you to have. Let's try to further isolate this issue by following the troubleshooting steps on this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243110.html

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp700/articles/00228345

Also, your Sony SRSXP700 comes with a 1-year limited manufacturer's warranty.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi AndrewF,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your expectations with the sound quality of your SRSXP500 speaker. Allow us to help make this a better experience.

Check the following below if the sound volume is low:
The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.

To ensure optimal listening experience, please follow the recommended steps on these links:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243086.html
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi ABaguio,

Thank you for the review. The sound quality will depend on the soure that you're playing. Also, the bit rate setting for creating or encoding audio files is low. Increase the bit rate and encode the original audio file on the USB device.

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243082.html

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

Regards,
David

Hi Wildcatsare1, We regret to hear that the volume level of this speaker on outdoor setting did not live up to your expectations. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.
To ensure optimal listening experience, please download the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the volume to your liking. You may also refer to these links to help you resolve the issue and improve your experience with the SRSXP500: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345 https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

If you still have the unit and need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Sam

Hi Rita, We're sorry to hear if the sound doesn't get louder when using wireless and doesn't last. This is definitely not the experience we'd like you to have with our products. We value your feedback as it helps us improve our products. We'd love to help you troubleshoot your problem and turn your experience around.

The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.
Ref: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html

May we also contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Hi jmstms, This is a great holiday gift idea! We're very happy to hear your dad loves his new Sony XP500 speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam