Customer Ratings & Reviews

Hi Lobsterboy702, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the sound level of your SONY unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html?search=low%20sound%20

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thanks for choosing SONY. ~Earl

Hi FranckyS, Awesome! We are so glad to hear that you are happy with your new SRSXP700! Life should be lived at full volume. That means getting your friends together, turning up the music to full volume and dancing all night to a clear, rich sound. With our new X-Series range of speakers, you can make the most of every single moment, power parties you’ll remember forever, and always live your life out loud. -Carl

Hi Mike, Thank you for the feedback on your experience with your SRSXP500. While we're glad you like the overall design, we regret to hear you're having sound quality issue with the unit. We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP500 and maximize the volume to your liking. There is even an EQ.

And for additional troubleshooting steps, please refer to this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi AlexW,
Thank you for your time to share your experience. While we are glad you like the sound quality of your SRSXP500 speaker, we're sorry to hear if you feel that the sound is low. Allow us to help make this a better experience.

The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.
For reference:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate your feedback and apologized for the inconvenience caused. Thanks again for purchasing Sony. - Kris

Hello Wire,

We do apologize for the inconvenience. “Normal charge” and “Battery Care” modes are available as options for charging the built-in battery of the speaker. Battery Care mode limits the maximum charge capacity to approximately 90% and makes the battery life last longer. The playback time available in this mode is shorter than stated. At the time of your purchase, the speaker is in normal charge mode by default. As an alternative, the speaker is capable of running on power either from an AC outlet connected by the supplied AC power cord (mains lead) or from the rechargeable built-in lithium-ion battery. More details:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243068.html?search=battery

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hello Sound75,

We regret to hear that this speaker failed to meet your expectations. Just so you know we do not claim our speaker to have 500 watts, 500 is just in its name SRS-XP500, and we apologize for any confusion.

Also, if you have not returned the XP500, please try the Sony Music Center app. There you can change the sound profile to your liking. There is even a built in EQ. We understand how subjective sound and peoples tastes can be, and we have found that an EQ allows people greater amount of freedom to express themselves.

Oh, and you may have already done this, but please fully charge the unit at least once before testing it out again. You may have hit the auto volume limiter when the battery is too low. This is there to prevent damage to your speaker.

Please be assured we take this feedback very seriously and continuously strive to improve our products.

Regards,
David

Hi Hayes, We’re sorry to hear about the low volume issue you're having with your Sony SRSXP700. To ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP700 and maximize the volume to your liking. There is even an EQ. And for additional troubleshooting steps, please refer to this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

And please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam