Customer Ratings & Reviews

Hi TechChallenged, Awesome! We're glad you like the amazing sound quality of your Sony SRSXP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi HelenJ, Thank you for the 5-star rating! We're so happy to hear it works great and you love the easy Bluetooth pairing of your Sony XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Sam

Thanks for commenting, QuranC!

We are very happy to hear about your satisfaction with the amazing performance of your XP500. Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi JavierZ,
Thank you so much for your awesome review! We're thrilled to hear you're enjoying the amazing sound quality of your Sony XP700, whether indoors or outdoors. It’s great that you’re making the most of its Bluetooth and mic connectivity. Enjoy every beat and moment.
Thank you for choosing Sony!
-Maria

Hi DivyaG, Excellent! We're thrilled to hear you're enjoying the great sound quality and range of your Sony XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Sam

Hi RebeccaU, We are happy that you like the sound quality of your Sony portable party speaker. Our XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! Vincent

Hi Jess,
Thank you for your your time writing this review. While we are glad that you like the sound quality of your XP500 speaker, we're sorry to hear if the loudness and companion app did not live up to your expectations. Allow us to help turn this to a better experience.

The sound volume is low:
The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
Turn up the volume of the speaker and the connected device.

You may find this lnk helpful with information on what you can do with “Sony | Music Center” app:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243093.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We value your feedback and we take it seriously. We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi CarlosW,
Thank you for such a great review and recommendation! We're thrilled to hear you love the amazing sound quality and connectivity of your new speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! - Kris

Hi RandyD, You've made an excellent choice! We're thrilled you're enjoying the great sound quality of this speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Sam

Hi DebbieD, Thank you for the 5-star rating! We're thrilled you like the amazing quality and it works great for your fitness class. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi stev,
Awesome! We're glad to hear your enjoyable experience with your new XP500. This speaker is definitely great for parties and family functions. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! - Kris

Hi Nikejoe, Fantastic! We're very happy to hear you're enjoying your new Sony SRSXP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Sam

Hi ErekP,

Thank you for the purchase! We're glad to hear that you like the quality and price of the speaker. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi RaymondB, Perfect! You definitely made the right choice! We're very pleased to hear it meets your needs and you are enjoying the amazing sound quality of XP500 speaker. It sounds like we hit the mark with the XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi StanW,

You made the right choice! We're glad that you are enjoying the sound quality of the speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

-Ralph

Hi TW01, Thank you for sharing your wonderful experience with your SRSXP700! We're glad you like the powerful sound and deep bass of this speaker. At Sony, we are always looking to improve our product quality and features. We have noted your input about the roller wheel system and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. And please note, This speaker has a built-in handle that makes it easy to take with you and enjoy music anywhere you go.
With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony! -Sam

Hi Reneramos, great! We're glad you love our product! The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! ~Earl

We are sorry to hear that you are having trouble pairing your two SRS-XP700 speakers, Jrcmr. We understand how frustrating this can be, and this is not the experience we want you to have. The SRS-XP700 features a "Party Connect" function that allows you to connect up to 100 compatible speakers, so we are confident we can get yours working together.

To get started, here are a few steps that often resolve pairing issues:

Ensure Both Speakers Are Updated: Please make sure that both of your speakers have the latest firmware version. You can check for updates using the Sony | Music Center app.

Use the PARTY CONNECT Button: On each speaker, there is a PARTY CONNECT button. Press this button on both speakers to initiate the connection. The indicators on the speakers will flash as they search for each other.

Keep the Speakers Close: For the initial pairing, it is best to place the two speakers within 1 meter (about 3.2 feet) of each other.

Try the Sony | Music Center App: The app provides a guided process for pairing speakers using the "Party Connect" function, which can make the process simpler.

If you continue to have trouble, we would be more than happy to provide further assistance. You can find detailed instructions in the speaker's Help Guide (https://helpguide.sony.net/speaker/srs-xp500/v1/en/search/search.html?search=party), or you can contact our support team directly ( https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car ). They can walk you through the troubleshooting steps and get your speakers paired and ready to go.

Thank you again for choosing Sony, and we appreciate your patience as we help you resolve this.

Best regards,

Gus
Sony Social Media Team

Hi Barias2828, we're glad you like the sound quality of our product. We understand your feedback regarding the sound level of your Sony unit. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. Please follow this link for more details:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html?search=loud

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl