Customer Ratings & Reviews

Hi SeanT, We’re delighted to hear it’s been a coast-to-coast champ with amazing sound quality after two years of constant use! That’s a testament to its durability and performance. Enjoy the tunes and thanks for choosing Sony! -Jess

Hi Themusicmuse, Great! We're glad to hear you feel that the sound quality of your new Sony SRSXP500 is worth its price. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Yile,

Thank you for the 5-star review of your SRS-XP500 speaker. We are very happy to hear you like the great sound quality and overall features! The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thanks for choosing Sony! -Jess

Hi MichaeljW,

We're happy that you like the overall sound quality and it works great at the pool. We're sorry if you find the speaker doesn't get very loud. Your feedback is greatly appreciated. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.

To play music louder, connect the speaker to an AC outlet. Also, while the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly.

If the sound becomes low while in use, follow the procedure below.
1. Turn off the speaker.
2. Charge the built-in battery sufficiently

The XP500 is a speaker that's built to help fun-loving people make the most of their life. Whether you're relaxing in your living room or partying in your garden, the XP500 will give you a superb sound and plenty of fun features. All you have to do is choose the music. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi BenjaminB,

Thank you for your 4-star review of the Sony - XP700 Portable Party Speaker! It is most rewarding to hear it delivers just what you were looking for and that you're enjoying it. With its powerful sound, long battery life, and portable design, it's built to bring the party wherever you go.

Thank you for choosing Sony, and we hope it continues to be a great part of your music experiences!

Regards,
Dominick

Hi Case, Great! We're glad that you are enjoying the design and quality of your speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. Erin

Hi RensoD,
Thank you for your time writing this review. While we are glad you like the XP500 speaker, we're sorry to hear that we were not able to meet your full expectations. Allow us to help make this a better experience. To ensure optimal listening experience, please follow the recommended steps on these links:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243086.html
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate your feedback. Thanks again for purchasing Sony! - Kris

Hi Bryanb,

Thank you for the 5-star rating! We're glad you love the speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

Regards,
David

Hi DLadyAtDaCenter,

We appreciate the 5-star rating! We're glad you like the sound quality of the speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony and enjoy your speaker!

Regards,
David

Hi HeathM, we're glad you like your new Bluetooth speaker. Thanks for choosing Sony. ~Earl

Hi AN2019, Amazing! We're thrilled to hear that you are enjoying your new speaker. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable Thank you for choosing Sony! Erin

Hi Blake151, Great! We're very happy you like the powerful sound this unit delivers. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi MagicMike68, Awesome! Glad to hear that you are happy with the battery life, Bluetooth, and sound quality of your SRSXP700! The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Carl

Hi Barushak, Thank you for the 5-star rating! We're glad you like the great sound quality and karaoke feature of your Sony SRSXP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thanks for choosing Sony! -Sam

Hi AristotelesP,

Thank you for your generous 5-star rating! We are delighted to know that you're enjoying the XP700 Speaker. Its compact size, impressive battery life, and exceptional sound quality make it an excellent choice for outdoors, and we believe you'll love it just as much indoors! Continue to enjoy your music to the fullest.

Thank you for choosing Sony!
-Aldair

Hi MisterMadrid,

We're so sorry if you find the speaker doesn't get very loud and you're not having the best experience with this speaker. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, we recommend to turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If the sound becomes low while in use, we also recommend to follow the procedure from the link below.
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html

We regret to hear that the speaker had to be returned. We hope that you will shop Sony again in the future.

Thanks again for sharing your feedback.

Regards,
Jess

Hi HVAC, Thank you for the 5-star rating! Good to hear you like the excellent sound quality and deep bass quality of your Sony SRSXP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Ryan, We are thrilled to know that you love Sony products, especially your new Sony wireless speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony. Vincent

Hi Shell, Wow! We're very pleased to hear you love the amazing sound quality of your new Sony portable speaker. The XP500 is built for a venue-filling sound. It combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi MVS426, This is a great birthday gift idea! We're glad your son loves his new Sony SRSXP500 speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam