Customer Ratings & Reviews

Hi Mr565, We're sorry to hear that the sound quality of this speaker did not meet your expectations and it had to be replaced. This is usually not the case for our Portable Bluetooth Speakers nor the experience we want you to have. Apart from trying various music sources, adjusting the EQ using the Sony Music Center app ensures optimal listening experience. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi Cincere, Thank you for the feedback on your experience with your Sony SRSXP700. To ensure optimal listening experience, please follow the steps on the link below: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html Also, please download the Sony Music Center app. There you will find an EQ that can boost the overall sound level and quality of this unit.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable Thank you for choosing Sony! -Sam

Hi Nice,

Thank you for the feedback. The sound quality will depend in the source, battery and environment that you're playing. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi Bubba, That's really nice to hear! We are so happy that it perfectly suits your needs. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you so much for your purchase and for choosing Sony! -Craig

Hi AndrewF,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your expectations with the sound quality of your SRSXP500 speaker. Allow us to help make this a better experience.

Check the following below if the sound volume is low:
The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.

To ensure optimal listening experience, please follow the recommended steps on these links:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243086.html
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi CeeCee, thank you for choosing and purchasing our product. We appreciate your feedback to the sound quality of our product. It is recommended to switch the sound mode to “Priority on sound quality” . You may check this link for more details:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243082.html?search=sound%20quality

The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. ~Earl

Hi BummedCustomer, We regret to hear that your Sony XP500 has stopped working. This is usually not the case for our speakers nor the experience we want you to have. Let's try to further isolate this issue by following the troubleshooting steps on this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243110.html

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp700/articles/00228345

Also, your Sony SRSXP700 comes with a 1-year limited manufacturer's warranty.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Kiara, We're sorry to hear about your issue with the XP500 X-Series Portable Wireless Speaker. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Turn up the volume of the speaker and the connected device. Check that the connected device is playing.

If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage.

I hope this helps! Jay

Hi Wildcatsare1, We regret to hear that the volume level of this speaker on outdoor setting did not live up to your expectations. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.
To ensure optimal listening experience, please download the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the volume to your liking. You may also refer to these links to help you resolve the issue and improve your experience with the SRSXP500: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345 https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

If you still have the unit and need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Sam

Hi Rita, We're sorry to hear if the sound doesn't get louder when using wireless and doesn't last. This is definitely not the experience we'd like you to have with our products. We value your feedback as it helps us improve our products. We'd love to help you troubleshoot your problem and turn your experience around.

The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.
Ref: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html

May we also contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Hi JoseL,
Thank you for your time writing this review. While we glad you like the lighting function of your XP500 speaker, we're sorry to hear if the sound quality did not live up to your expectations. Allow us to help turn this to a better experience.

To ensure optimal listening experience, please follow the recommended steps on these links: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243086.html https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.
For details: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243093.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi jmstms, This is a great holiday gift idea! We're very happy to hear your dad loves his new Sony XP500 speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi ABaguio,

Thank you for the review. The sound quality will depend on the soure that you're playing. Also, the bit rate setting for creating or encoding audio files is low. Increase the bit rate and encode the original audio file on the USB device.

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243082.html

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

Regards,
David

Hi Gilbert! Thank you for your purchase! We are glad to hear that you are enjoying your new speaker! LIVE LIFE LOUD! Life should be lived at full volume. That means getting your friends together, turning up the music to full volume and dancing all night to a clear, rich sound. With our new X-Series range of speakers, you can make the most of every single moment, power parties you’ll remember forever, and always live your life out loud. Thank you for choosing Sony! -Carl

Hi MoisesM,

We are sorry to hear that you are not impressed with the sound quality of your new Sony SRS-XP500 speaker. Please make sure to turn up the volume of the speaker and the connected device. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Make sure to keep the speaker away from a microwave oven, Wi-Fi, TV, radio or tuner, etc. since noise may occur in broadcasts. We can also select “Priority on sound connection (SBC)” for the wireless playback quality of the speaker for a better listening experience.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi LisaG, Fantastic! We're thrilled to hear you like the excellent sound quality and punchy bass of your Sony XP700. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hello Staceyw, We are glad that you like your new Sony portable Bluetooth speaker. With your Sony SRSXP700, you can enjoy your parties whatever venue you choose with a big sound. The XP700 is made up of several speakers, including a front and rear High-efficiency Tweeter and an X-Balanced Speaker Unit, to give you an Omnidirectional Party Sound with a punchy and deep bass and plenty of clarity. It also features MEGA BASS which allows you to really dial up the bass, get a deep and punchy bass sound. Thank you for your purchase. Enjoy! Vincent

Hi PhillipW,
Thank you for writing this review. We're sorry to hear that we were not able to meet your expectations with the sound quality of your XP500 speaker. Allow us to help and turn this to a better experience.

The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.

To ensure optimal listening experience, install the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the audio to your liking. For more details, please check this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hello Al1309,

Awesome! Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the speaker. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony!

-David

Hi FrankM,

Amazing! We're thrilled that everyone is enjoying the sound quality of the speaker. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thanks for choosing Sony!

-Ralph