Customer Ratings & Reviews

Hi PeopledVirus, Great! We're very happy to hear you like the powerful sound this unit delivers. We also appreciate your feedback about the lack of portability of the unit. Although it doesn't have any wheels, the built-in handle makes it easy to take the XP700 with you and enjoy music anywhere you go.
With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi WatersEdge, That's great! The XP700 is perfect for outdoor use. And we're very happy to hear you like the ease of setup and great sound quality of this unit. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi Garbage, We're sorry to hear about the audio cut off issue you're having. This is usually not the case for our Bluetooth speaker nor the experience we want you to have. Please set the BLUETOOTH audio streaming playback quality (Codec) to “Priority on sound connection” to provide you with more stable BLUETOOTH audio streaming. Also, please make sure to place the speaker and the BLUETOOTH device within 1 m (3.2 ft) of each other.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Maddie, We regret to hear about the low volume issue you're having. Please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. And to ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the volume to your liking. You may also refer to these links to help you resolve the issue and improve your experience with the SRSXP500:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345 https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi RuthB, Thank you for the awesome feedback! The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Turn up the volume of the speaker and the connected device.

With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Chemita, We're sorry to hear you're not satisfied with the volume level of the SRSXP500. We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP500 and maximize the volume to your liking. There is even an EQ. And for additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

And please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi SignatureofHeaven, We regret to hear that the unit had to be returned. Downloading the Sony music center app and fine-tuning the SRSXP500 using the built-in equalizer are some of the troubleshooting steps that we recommend to maximize the volume and enhance your listening experience especially in a bigger room setting. And good to know you've upgraded to a bigger Sony audio product. Thank you for sharing your feedback. -Sam

Hi Cesar123, We are sorry to hear about the issues you are having. To ensure optimal listening experience, please follow the steps on the link below: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html Also, please download the Sony Music Center app. There you will find an EQ that can boost the overall sound quality of this unit.
And for Bluetooth pairing issue, please follow the troubleshooting steps on the link below to resolve the issue.

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243116.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Matthew,

We are sorry to hear that your Sony Bluetooth party speaker stopped working. We do not recommend placing or leaving this speaker in a place subject to high temperatures, such as under direct sunlight, near a heat source, inside a vehicle with the windows closed (especially in summertime). Refer to this link for more details: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243099.html. You can still isolate this issue by following these steps:

- Make sure that the AC power cord (mains lead) is connected securely to the speaker and the AC power cord (mains lead) is connected securely to an AC outlet. You can unplug the cord and plug it back again.

-It is possible that the rechargeable built-in battery is empty or running low. Try to charge it first before turning on. Charging will complete in about 3 hours and the indicator will turn off.

Feel free to test the unit again and verify if it resolves the issue. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
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Sincerely,
Vincent

Hi 4444lc, thank you for your review.

We are so sorry if the maximum volume of our SRSXP500 did not live up to your expectations. This is usually not the case and the experience we wanted you to have on our premium speaker.

We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your SRSXP500 and maximize the volume to your liking.

You may also find different devices will perform better than others, as will different apps due to different audio compression and transmission types.

For additional troubleshooting, please refer to the following article:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support

Hi NealH,

Thanks for reaching out to us with your concerns. Sony does not publish wattage and there is a reason why. For Bluetooth speakers, the wattage and RMS numbers are not as important as they are for an AV receiver. This is because a Bluetooth speaker is designed to be a self-contained unit, with the amplifier, speakers, and other components all built-in together. This means that the manufacturer has optimized the design for the specific components they've chosen, so you can't easily compare the wattage or RMS numbers across different models.

We're also sorry if you find the audio quality, especially the bass sound not as great as you would liked and the speaker doesn't get very loud. We do have good information and guidelines below to get the most out of the volume and ensure optimal performance with the speaker

• The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
• If the sound becomes low while in use, follow the procedure from the link below.
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html
• By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you require further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi DigitalDude, We're sorry to hear you're not satisfied with the volume level of this unit. We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP500 and maximize the volume to your liking. There is even an EQ. And for additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

And please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for sharing your feedback. -Sam

Thanks for sharing your experience with us, Luis. We're sorry if both speakers did not meet your expectations. If you still have the XP700, let us know if you are having with it so we can assist.

Please email us at socialsupport@am.sony.com and we'll be more than happy to assist you.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Issue/concern:
Model Number:

Thank you for choosing Sony.

Sincerely,

Craig

Hi AraceliO, Thanks for sharing your shopping experience. We're sorry to hear that your speaker didn't come with the AC power cord. It's suppose to come with one together with an AC power adapter. We recommend reaching out to your dealer to obtain the missing parts. Regards, -Craig

Hi AndresC,

We're sorry to hear that you're having issues with this XP500 X-Series Portable Wireless Speaker. The built-in battery life above is measured using our specified music source. Actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions. Refer to this link for more details: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243068.html?search=battery%20life

If the Music Center (SongPal) App Bluetooth Connection Failed, please follow the troubleshooting steps from this link to isolate the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00081207

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the SRSXP500:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Roliver, We're sorry to hear you're not satisfied with the volume level of the SRSXP700. We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP700 and maximize the volume to your liking. There is even an EQ. And for additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html And please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi KelseyP,

We're sorry to hear this issue. We appreciate your feedback regarding the life span of the built-in battery of the speaker. The life span of the rechargeable built-in battery differs depending on the usage, environment, and storage method. The XP500 has plenty of battery life. Up to 20 hours (Measured value acquired by playing our specified music source with the volume level of the unit set to 16, the sound mode set to MEGA BASS, and the lighting function turned off) of battery life with quick charging. Just 10 minutes of charging provides up to 80 mins of playback.

As with any battery operated speaker, actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions. For more information about the life span of the built-in lithium ion battery of the unit, please check these help guide links:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243068.html
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243100.html

If you feel the battery life is shorter than the times listed on the manual or the specification webpages, lower the speaker's volume and check if the battery lasts longer. Additional troubleshooting steps are provided in this helpful article https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228349?cpint=spt-wsp_triage_00228345_charge

If you are still having the same issue and you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi DavidK,
Thank you for your time writing this review. We're sorry to hear if your XP500 speaker is not working properly. We'd like to know more information of the issue and make this a better experience for you.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Jvee, While we are glad to hear that you are happy with your SRSXP700 upgrade, we are sorry to hear that the XP500 did not meet all of your expectations. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Carl