Customer Ratings & Reviews

Hi Jvee, While we are glad to hear that you are happy with your SRSXP700 upgrade, we are sorry to hear that the XP500 did not meet all of your expectations. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Carl

Hi Coco,

Thanks for the review. We regret to hear that your Sony XP700 has stopped working. Allow us to help you and turn your experience around. We would also like to know a little bit more detail about the situation you faced with the speaker. In the meantime, let's try to further isolate this issue by following the troubleshooting steps on this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243110.html

Wireless Speaker troubleshooting guide - https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp700/articles/00228345

If you are still having the same issue, please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your speaker has a 1-year warranty from the date of purchase.

May we contact you directly to assist you? If, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Sincerely,
Jess

Hi EugeCruz, Thank you for the feedback on your experience with your SRSXP700 and we apologize if our product did not meet your expectations. To enhance the volume level and to ensure optimal listening experience, please follow the troubleshooting steps on the link below: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html Also, please download the Sony Music Center app. There you will find an EQ that can boost the sound level and quality of the unit. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi ElvisV, We're sorry to hear that the sound quality of your XP500 did not meet your expectations. To play music louder, connect the speaker to an AC outlet. And to ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the volume to your liking. You may also refer to these links to help you resolve the issue and improve your experience with the SRSXP500: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345 https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html Please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. Hope this helps!
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Kingjay, We are sorry to hear that the sound quality did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.

If the sound is low, please try the following:
The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.
For optimum performance, please ensure the software is updated. Download and launch Sony | Music Center application to check which version of the firmware you currently have.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Speaker, We're sorry to hear that the volume level of this speaker did not meet your expectations. This is definitely not the experience we want you to have.
To ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the volume to your liking. You may also refer to these links to help you resolve the issue and improve your experience with the SRSXP500:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345 https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00052169 https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

Note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi EstebanF, We're sorry to hear that the volume level of this speaker did not live up to your expectations. Please note: The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.
And by downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
Should you need any assistance, feel free to email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Tony,

We're sorry to hear that you're having issue with the price of this XP700 X-Series Portable Wireless Speaker. The XP700 is made up of several speakers, including a front and rear High-efficiency Tweeter and an X-Balanced Speaker Unit, to give you an Omnidirectional Party Sound with a punchy and deep bass and plenty of clarity. The innovative X-Balanced Speaker Unit has a non-circular diaphragm with more area than conventional speakers. That means that you’ll get a richer, clearer sound, no matter what style of music you’re listening to. The combination of the X-Balanced Speaker Unit with a front and rear High-efficiency Tweeter, gives the XP700 an expansive profile that delivers high quality sound all over your venue. The XP700 is designed to be durable and portable. That means that you can take the music you love wherever you go without having to worry. The XP700 has an IPX4 Splash resistant rating so you can keep on playing even if a few raindrops fall. Water resistant is effective only when the cap is closed. Not guaranteed for all situations.

For more details, please check the TV model at our support website (http://www.sony.com/esupport) for product specifications and features.

In any case that you need our assistance, please chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the SRSXP700:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi pitt, We're sorry to hear about the low volume issue you're having. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Also, To ensure optimal listening experience, please download the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and personalize the sound to your liking. Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi there, We regret to hear you're not satisfied with the volume level of the Sony SRSXP500 and it had to be returned. To get the most out of this speaker. Fine-tuning the SRSXP500 to maximize the volume and adjusting the built EQ using the Music Center app are some the steps that we recommend to ensure optimal listening experience on this speaker.

For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

I would also recommend checking out the SRSXP700 if you're looking to get an upgrade. For the full specifications of the XP700, please refer to the link below:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp700/specifications


I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Craig

Hi laradoboogie, thanks for choosing and purchasing our product. We're sorry to hear that you have missing accessories. If you already checked the box/packaging thoroughly for the missing parts/accessories, you may contact your dealer for further assistance.

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Ncontrolofme,

Thanks for the feedback and we're sorry you're having issue with the volume of the speaker. It is unfortunate that the speaker had to be returned. For your information on getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP500 and maximize the volume to your liking.

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/software/00271751

Also, the sound volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.

Regards,
David

Hi Maria, Thank you for the feedback on your experience with your SRSXP500. We regret to hear you're having an issue with the sound level of the speaker. We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP500 and maximize the volume to your liking. There is even an EQ.
And for additional troubleshooting steps, please refer to this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:

Username:

Model Number:

Issue:

Telephone Number:

Regards,
Sam

Pete

We do apologize for the inconvenience. Do you mean the AC power cord or the USB port? We need more details about your issue so we can provide accurate troubleshooting information.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Nene, Thank you for the feedback on your experience with your SRSXP500. And we're sorry to hear you're having a low sound level issue with unit. We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP500 and maximize the volume to your liking. There is even an EQ. And for additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Mazzy, We're sorry to hear that the volume level of this speaker did not meet your expectations and it had to be returned. To get the most out of your speaker, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP500 and maximize the volume to your liking. There is even an EQ. And for additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I would also recommend checking out the SRSXP700 if you're looking to get an upgrade. For the full specifications of the XP700, please refer to the link below: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp700/specifications I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi Smac, We regret to hear about what happened. This is usually not the case for our Portable Bluetooth Speaker nor the experience we want you to have. For Bluetooth connectivity issue, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243116.html

And to ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the volume to your liking. You may also refer to these links to help you resolve the issue and improve your experience with the SRSXP500: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345  https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

Note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam