Customer Ratings & Reviews

Hi RichT,
Thank you for your time writing this review! We're glad you like the great sound quality and lighting function of your SRS-XP500 speaker. We've taken note of your feedback with regard to the volume level of the unit. For optimum performance, ensure that the software of the speaker is updated as it includes key features, applications, bug fixes, and feature improvements.

The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. If the sound is low, please try some steps below:
To play music louder, connect the speaker to an AC outlet.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.
For reference:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html

In case you need help with the speaker, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate your feedback. Thanks for purchasing Sony! - Kris

Hi mike, Thanks for the 5-star rating! We are so glad to hear that you are enjoying your SRSXP500! Life should be lived at full volume. That means getting your friends together, turning up the music to full volume and dancing all night to a clear, rich sound. With our new X-Series range of speakers, you can make the most of every single moment, power parties you’ll remember forever, and always live your life out loud. -Craig

Hi HugoV, Perfect! We're very pleased to hear you're enjoying the great sound, long battery life, and amazing Bluetooth range of your new Sony XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Jonathan, Thank you for the great review! We're glad you like the high-quality audio and bass clarity of your Sony XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi EmilyR, Amazing! We're pleased to hear you like the ease of use Bluetooth function and superb sound quality of your XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY! -Sam

Hi GURU1142, Awesome! We're pleased to hear you like the excellent sound quality and excellent battery life of your Sony SRSXP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Jennybunny,

We are very glad to hear that the Sony XP700 was such a hit as a gift!

It's excellent to know that your teen is enjoying the great sound quality. While it certainly packs a powerful punch (which accounts for the weight!), we designed it to still be portable enough to move the party wherever it needs to go. Thank you for choosing Sony!

Regards,
Dominick

Hi Krbp74, Great! We're glad that you like the sound quality of your new speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! Erin

Hi Scubacop, Thank you for the excellent review! Good to hear you're enjoying the great sound quality, price, portability, and easy to carry handle of your Sony XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY! -Sam

Hi VictorB, Thank you for the 5-star rating! We're pleased to hear you like the excellent battery life, beautiful design, and easy-to-carry built-in handle of your XP500 speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY! -Sam

Hi DeniseC, Thank you for the 5-star rating! We're pleased to hear you like the great sound quality and bass on both indoor and outdoor setting. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Aks23, Thank you for the 5-star rating! We're thrilled you like the great sound quality and long-lasting battery life of your Sony XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Sam

Hi Alex, We are happy that you like your new Sony portable Bluetooth party speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for trusting Sony! Vincent

Hi speaker, Thank you for the 5-star rating! We're glad you love the deep bass and battery indicator of your new Sony XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY! -Sam

Hi NintendoSwitch,

Thank you for the review. We're glad you like the sound quality of the speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

Regards,
David

Thank you for the wonderful review, JammehS!

We are absolutely thrilled to hear that you love the high quality and performance of your SRS-XP700 X-Series portable party speaker! Knowing that you are enjoying the item is the best feedback we can receive.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Bestbuy,

Thank you for the 5-star rating! We are glad you like the sound and battery quality of the speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing!

Regards,
David

Hi A7XAC, we're glad you like the sound quality and battery life of our product. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY! ~Earl

Hi BBJC, Awesome! We're glad to hear that you'r enjoying your speakers. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY.-Craig