Customer Ratings & Reviews

Hi JayA, Great Thank you for taking the time to write such an amazing review of your experience with your XP500 Speaker. We're truly happy to know that you are satisfied with your purchase and you are enjoying its incredible audio quality. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Jess

Hi JaimeR, Thank you for the feedback on your experience with your SRSXP500. While we're glad you like the sound quality, we regret to hear that the volume level did not live up your expectations. Please note: The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. And to ensure optimal listening experience, please download the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and personalize the sound to your liking. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out a rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thanks for choosing Sony! -Sam

Hi DerekA, We're glad to hear that you love this XP500 X-Series Portable Wireless Speaker. The XP500 is a speaker that’s built to help fun-loving people make the most of their life. Whether you’re relaxing in your living room or partying in your garden, the XP500 will give you a superb sound and plenty of fun features. All you have to do is choose the music. Thank you for giving the product a perfect rating! Jay

Hi AmiraccaM, Thank you for the feedback on your experience with your SRSXP700! We're glad you like the sound quality of this speaker. To ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP700 and maximize the volume and bass to your liking. There is even an EQ. For more information, please refer to this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the Bluetooth range and will be sure to forward this feedback to the appropriate department.
Please note: The BLUETOOTH feature of this speaker operates within a range of about 30 m (about 98 ft).

Below are the following conditions why the Bluetooth range shorten. Please make sure to avoid these to ensure optimal Bluetooth range.

There is an obstacle such as a person, metal, or wall between the speaker and BLUETOOTH device.
A wireless LAN device is in use near the speaker.
A microwave oven is in use near the speaker.
A device that generates electromagnetic radiation is in use near the speaker.

The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hello JesusR,

Thank you for considering Sony products.

We appreciate you bringing your concerns regarding the SRSXP700 to our attention and apologize for the dissatisfaction with the sound quality and perceived value.

To help improve your listening experience, we suggest adjusting the equalizer settings through the Music Center app. This feature allows you to tailor the sound to better suit your preferences.

Here is a step-by-step guide video to assist you: https://www.youtube.com/watch?v=CL_0sfyF2DM

If the issue continues after trying these steps, or if you need further support, please reach out to Sony Support for personalized assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

We appreciate your feedback and hope to enhance your experience.

Best regards,
-Fred

Hi Cisco42, Thank you for the great review! The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi AniDiaz, Excellent service! We're also thrilled to hear that you are enjoying your new speaker. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable Thank you for choosing Sony! Erin

Hi JillC, We're thrilled that you are enjoying the sound quality of the speaker. The XP700 is built for venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear High-efficiency Tweeters, it sends out rich, clear sound in all directions. It’s perfect for indoor or outdoor parties—with plenty of battery life, IPX4 water resistance and a convenient handle for moving from one party to the next. Thank you for choosing Sony! Erin

Hello Sugarhtx,

We are sorry to hear that. For connection the Bluetooth speakers, this entirely depends on the specific TV model you use. If your TV doesn’t support Bluetooth for speaker but has Headphone audio out (3.5mm/Aux) port then you can utilize a headphone cable (3.5mm/aux). With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable Thank you for choosing Sony!

Regards,
David

Hi MarkP, Thank you for the 5-star rating! We're so glad to hear you love that the unit is rechargeable. Your recommendation means a lot to us! The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi YvonneK,

Thanks for commenting! We are glad to hear your satisfaction with the superb performance of your SRS-XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out a rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi AbiodunS, Fantastic! We're glad that you like the audio quality of your speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! Erin

Hi KARAPETYAN,
Thank you for the 5-star rating and recommendation! Glad to hear you like your XP500 speaker. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris

Hi DavidC, we're glad you are happy with your new Bluetooth speaker! We understand your feedback and we're sorry to hear that you have an issue with the volume level of your Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Hi Tan980,
Awesome! We're glad your new speaker fits perfectly to your lifestyle. We always strive to deliver the best in our products and we're happy to hear your enjoyable experience. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for trusting Sony! - Kris

Hi BradS,
Thank you so much for such a great review! We're extremely happy that you love your XP500 speaker. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris

Hi Cisco42, You've made a great choice! With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thanks for choosing Sony! -Sam

Hi OhioBased32, we regret to hear that the speaker weighs so much and doesn't sound good for the size. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:


Regards,
Erin