Customer Ratings & Reviews

Hi Awesome, Thank you for purchasing the Sony SRSXP700! While we're glad you like the built quality and easy Bluetooth connectivity, we regret to hear about the low volume issue you're having. To ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP700 and maximize the volume to your liking. There is even an EQ. And for additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html And please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.
Should you need further help, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony! -Sam

Hi Think, Thank you for the feedback on your experience with your SRS-XP500. We're glad to hear that you appreciate the excellent battery life and cool lighting effects of your new Sony XP500. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size and weight of the unit and will be sure to forward this feedback to the appropriate department. And please note: The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Hope this helps!
The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Sam

Hi Mike,

Awesome! We're glad you like the speaker for your projector.With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony!

Regards,
David

Hi RobertT, Awesome! We are glad to hear that you are happy with your purchase! The XP500 is a speaker that’s built to help fun-loving people make the most of their life. Whether you’re relaxing in your living room or partying in your garden, the XP500 will give you a superb sound and plenty of fun features. All you have to do is choose the music. Thank you for choosing Sony! -Carl

Hi GiveMeMyCoins, While we're glad you like the amazing sound quality of the unit, we regret to hear that the unit had to be returned. If you're getting a low sound level on the speakers and to ensure optimal listening experience even when playing it outdoors, please follow the troubleshooting steps on the link below:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

Also, please download the Sony Music Center app. There you will find an EQ that can boost the sound quality.

I hope you consider our Sony products in the future. Thank you for sharing your feedback.

Regards,
Sam

Hi DarrellB, We appreciate your feedback and we're glad that you like the speaker. You can customize the settings to suit your listening preference. With Sony Music Center, you can adjust Sound quality setting and equalizer. Should you need further assistance, please contact us at socialsupport@am.sony.com

Regards,
Erin

Thanks for sharing your experience, Hisense. While we are glad that you love the sound quality, we're sorry to hear that you are not satisfied with the levels. We want to make sure you are getting the most out of your speaker. To get the most out of the volume and ensure optimal performance with the speaker, please refer to the steps and guidelines below .

• The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
• Turn up the volume of the speaker and the connected device.
• Check that the connected device is playing.
• Charge the built-in battery sufficiently.

If the sound becomes low while in use, follow the procedure from the link below.
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Craig

Hi JuanG, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543552.html?search=sound

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. ~Earl

~Earl

Hi Jcrc265, we're glad you like the sound quality of our product. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. ~Earl

Hi JoseR, Awesome! We're glad you like the powerful sound this unit delivers. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi Gamer, Thank you for giving the XP500 speaker a perfect rating! Good to know it works very well and glad to hear you like great sound quality of this speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi DemarioD,
Thank you for your time writing this review. While we are glad you like the XP500 speaker, we're sorry to hear if your experience is not that great when using the speaker for an outdoor activity. Sony values customers opinion as we always strive to deliver the best experience possible.

To get the most out of the SRSXP-500 volume, make sure that the speaker is charged sufficiently. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet and turn up the volume of the speaker and the connected device.

In case you need help with the speaker, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate your feedback and thanks again for purchasing Sony! - Kris

Hi mzpa, Thank you for giving the XP700 a perfect rating! We're thrilled you like the punchy bass and powerful sound of your new Sony Bluetooth speaker. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi cabamway, That's great! We're glad to hear that! The XP500 is a speaker that’s built to help fun-loving people make the most of their life. Whether you’re relaxing in your living room or partying in your garden, the XP500 will give you a superb sound and plenty of fun features. All you have to do is choose the music. Thanks for choosing XP500 X-Series Portable Wireless Speaker. Jay

Hi JoeyH, We're delighted to hear you like the excellent sound quality of your Sony XP700! And we also appreciate the recommendation. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi FrankWhite4444, That's awesome! We're glad you love the excellent battery life and powerful sound this unit delivers. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi Espi, Thank you for the awesome feedback! We're glad you like the excellent sound quality and the overall look and design of your Sony XP500. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi SRSXP500,
Perfect! We're glad your investment with your new XP500 speaker is worth it. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY! - Kris

Hi WalterC, Excellent! We're glad you like the great sound quality and range of your Sony SRSXP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Jayb3206, Thank you for the feedback on your experience with your SRSXP500. It is true that the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device.

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam