Customer Ratings & Reviews
- Model:
- SRSXP700
- SKU:
- 10893364
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life
Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was too low for the size, battery was good but the size was a disappointment not good quality.. returned the item
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nice,
Thank you for the feedback. The sound quality will depend in the source, battery and environment that you're playing. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Stopped worked after 4 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this is June, unfortunately I did not get the extended warranty. It stopped working mid October. Best Buy cant do anything and Sony's warranty is only 90 days. Do Not Buy. It was only used a climate controlled garage. Will not power on, outlet is good, cord is good, speaker bad
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BummedCustomer, We regret to hear that your Sony XP500 has stopped working. This is usually not the case for our speakers nor the experience we want you to have. Let's try to further isolate this issue by following the troubleshooting steps on this link:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243110.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp700/articles/00228345
Also, your Sony SRSXP700 comes with a 1-year limited manufacturer's warranty.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Price
Weak
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your time and money. Can barely hear this overpriced speaker if its not plugged in.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewF,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your expectations with the sound quality of your SRSXP500 speaker. Allow us to help make this a better experience.
Check the following below if the sound volume is low:
The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.
To ensure optimal listening experience, please follow the recommended steps on these links:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243086.html
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html
Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I was expecting at all for the size and price..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ABaguio,
Thank you for the review. The sound quality will depend on the soure that you're playing. Also, the bit rate setting for creating or encoding audio files is low. Increase the bit rate and encode the original audio file on the USB device.
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243082.html
The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!
Regards,
David
It’s not what I expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice but if you don’t connect to the electricity directly don’t sounds louder. Say that it’s wireless but don’t last to much. Works good with the electricity wire. There’s a sound box better in Sams for less money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rita, We're sorry to hear if the sound doesn't get louder when using wireless and doesn't last. This is definitely not the experience we'd like you to have with our products. We value your feedback as it helps us improve our products. We'd love to help you troubleshoot your problem and turn your experience around.
The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.
Ref: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html
May we also contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sony speakers
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not great after getting it outside. Not loud enough for a baseball walk up music and announcement. Speaker is not working and wil have to return to sony for repairs. Bought 10 months ago.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wildcatsare1, We regret to hear that the volume level of this speaker on outdoor setting did not live up to your expectations. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.
To ensure optimal listening experience, please download the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the volume to your liking. You may also refer to these links to help you resolve the issue and improve your experience with the SRSXP500: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345 https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html
If you still have the unit and need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Sam
Great gift for the holidays!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my dad to replace his speaker in the garage! he absolutely loves it and said hed be haing it for cookouts when its warm out again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmstms, This is a great holiday gift idea! We're very happy to hear your dad loves his new Sony XP500 speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam
Sony needs Bass and louder sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the sound of this speaker. Lights are nice speaker is nice, but sound is not it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoseL,
Thank you for your time writing this review. While we glad you like the lighting function of your XP500 speaker, we're sorry to hear if the sound quality did not live up to your expectations. Allow us to help turn this to a better experience.
To ensure optimal listening experience, please follow the recommended steps on these links: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243086.html https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html
Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.
For details: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243093.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Bass, Portability, Volume
Booming
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker is loud!! Are you looking to upgrade or even get a new speaker for your gym or pool area? This speaker fits the bill! It’s portable and loud! The product easily allows you to connect your smart device or phone for those jams you are looking to hear. The bass is on another level! Seriously it was shaking my house! You use the Sony app and everything seamlessly connects. I didn’t experience any Bluetooth issues. I was able to even hook it up to the peleton bike which made the workouts even more fun! The. Add in the cool lights and it was a party! I highly recommend this speaker!
I would recommend this to a friend Sony speaker
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with the output sound, if I have to buy another portable speaker I would go with the jbl 310 instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesM,
We are sorry to hear that you are not impressed with the sound quality of your new Sony SRS-XP500 speaker. Please make sure to turn up the volume of the speaker and the connected device. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Make sure to keep the speaker away from a microwave oven, Wi-Fi, TV, radio or tuner, etc. since noise may occur in broadcasts. We can also select “Priority on sound connection (SBC)” for the wireless playback quality of the speaker for a better listening experience.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Subpar speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker was not there as loud as it was in the store was not impressed with the overall quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipW,
Thank you for writing this review. We're sorry to hear that we were not able to meet your expectations with the sound quality of your XP500 speaker. Allow us to help and turn this to a better experience.
The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.
To ensure optimal listening experience, install the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the audio to your liking. For more details, please check this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Blah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not real loud and kinda distorted Wish I bought a different one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LanceR,
Thank you for the review and we're sorry to hear the sound issue you're having with your speaker. Please allow us to help you and turn this into a better experience. If you have use the speaker where it is likely to be in contact with water. Please drain the water inside the speaker. The sound quality may change when water enters the speaker section of the system. If you have used the speaker in a location where may have been in contact with water, try the following procedure.Wipe off any moisture on the speaker's surface. Put the speaker on a dry soft cloth with the fabric part facing down to drain any water that may have collected inside the speaker.
If you have not used the speaker in a place of water, turn off the Equalizer or Surround (VPT) settings in the Music Center app. Check this link for details on how to change the settings on the app.
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp700/articles/00245764
If the issue is not resolved, continue in the next step and initialize your speaker. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A all around great speaker to just vibe with I definitely made the right purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lucas, Thank you so much for the 5-star rating! You definitely made the right choice! Life should be lived at full volume. That means getting your friends together, turning up the music to full volume and dancing all night to a clear, rich sound. With our new X-Series range of speakers, you can make the most of every single moment, power parties you’ll remember forever, and always live your life out loud.
-Carl
Bring on the noise
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome speaker can’t wait to use it in the summer on the boat and at kickbacks
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We are glad that you like your new Sony portable Bluetooth speaker. With your Sony SRSXP700, you can enjoy your parties whatever venue you choose with a big sound. The XP700 is made up of several speakers, including a front and rear High-efficiency Tweeter and an X-Balanced Speaker Unit, to give you an Omnidirectional Party Sound with a punchy and deep bass and plenty of clarity. It also features MEGA BASS which allows you to really dial up the bass, get a deep and punchy bass sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Portable but not personal
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great speaker. Don't be fooled by the fact that it's called a Portable speaker. This thing is not something you slide into your backpack. This is bigger than some cheaper sound bars and produces a lot more sound. I love that it is water resistant. I don't have any concerns taking this to the beach or pool and I have no issue using it outside even if it might rain. I'm not going to play this underwater or during a downpour, but I don't need to worry if it gets a little wet. It connects quickly and easily to Bluetooth and has all your basic physical plug ins in the back. I really like that it has a way to plug in a mic or guitar. There have been a few times that I've been a part of a party, family reunion or other event where no one had a microphone and speaker system or megaphone. Having this double as both and still being so easy to transport is great. I personally don't need a wireless amp, but if you play the guitar I'm sure it would be a much more convenient on the go option than trying to find a place that has a plug or hauling around a lot of extension cords. The one thing that did irritate me about the speaker is that in all the documentation for the speaker that came in the box, it said you had to download the app to turn off the light. I was really irritated at first because that should just be a button and why should I get an app just to be able to turn off the light. Well, there is actually a button on the back of the speaker that will turn off the light so you don't need the app to control that. But I still hate the way companies keep trying to get you to download apps, and its not even their basic app either. So please, if you're going to use an app can you integrate it with the other apps I already downloaded from your company? Please?
I would recommend this to a friend Sony SRS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the xtra bass on it,the blue tooth connection is so far great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeoMaryhil, Great! We're glad that you are enjoying the audio quality of your speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! Erin
NA
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected. However is still good choice for relaxing music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SariA,
We regret to hear that you are not completely satisfied with the speaker. Your feedback is extremely important to us and is very much appreciated. We would like to know more about your review so we can turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Not for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt very loud. Bought for movies and bluetooth. I wouldnt recommend if you want a loud speaker.
No, I would not recommend this to a friendNot loud at all
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice but isnt loud at all, tried to use it for a get together and once everyone showed up the talking just drowns out the music and you can barely hear it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed, Thank you for the feedback on your experience with your SRSXP500. And we're sorry to hear you're having a low sound level issue with unit. We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP500 and maximize the volume to your liking. There is even an EQ. And for additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sound issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was very low, when it’s not connected to the outlet the sound reduces for some treason
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CesarA,
Thank you for your purchase and we're sorry to hear that you are having some issues with the sound quality/volume of your Sony SRSXP500 when it is not connected to the power outlet. This is definitely not the news we want to hear from you. Please allow us to help you and turn this experience to a positive one. Here are some troubleshooting steps that you can take to address or fix this issue:
Please know that the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
The sound volume is low:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html
Sound becomes low while in use:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Best regards,
Marco