Customer Ratings & Reviews

Hi GurlalC,

Thank you for your review. While we are glad to know your satisfaction the amazing sound quality and superb performance of our SRS-XP500, we are really sorry if your unit was damaged. We'd like to know more about the problem you are having and help you out. May we contact you to get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Jitta, You've made an awesome choice! Thank you for giving the XP500 a perfect rating. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hello Roman34, We are glad that you like your new Sony portable speaker. With your Sony SRSXP700, you can enjoy your parties whatever venue you choose with a big sound. The XP700 is made up of several speakers, including a front and rear High-efficiency Tweeter and an X-Balanced Speaker Unit, to give you an Omnidirectional Party Sound with a punchy and deep bass and plenty of clarity. It also features MEGA BASS which allows you to really dial up the bass, get a deep and punchy bass sound. Thank you for choosing Sony! Vincent

Hello YolandaP,
Thank you for your purchase and for leaving your feedback. While we are happy that you appreciate the Bluetooth connectivity of our XP500 speaker, we're sorry to hear that you are not pleased with the audio quality. This is not usually the case with our XP500. Sometimes, audio quality may depend on the quality of the source being played.

The “Priority on sound quality” and “Priority on sound connection” modes are available as options for the playback quality of BLUETOOTH audio streaming. “Priority on sound quality” enables you to perform playback settings of, not only SBC, but also AAC and LDAC, so that you can enjoy high quality sound via BLUETOOTH connection, whereas “Priority on sound connection” provides you more stable BLUETOOTH audio streaming. “Priority on sound quality” is the default setting.

- Priority on sound quality (default setting): Optimal codec is automatically selected from AAC, LDAC, and SBC.
- Priority on sound connection: SBC is selected.

You may find this link helpful:
Selecting the BLUETOOTH audio streaming playback quality (Codec)
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243082.html


May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:

Name:
Best Buy Username:
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Model Number:
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We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Marco

Hi JB85, We're very happy to hear this feedback! The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Weldahherms, Thank you for the feedback on your experience with your SRSXP500. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your SRSXP500 and maximize the volume to your liking.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Sonyspeaker, We regret to hear that the sound quality of the XP500 did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

Please try following the troubleshooting steps in the Help Guide to fix the problem: https://helpguide.sony.net/speaker/srs-xp500/v1/en/index.html

We also recommend downloading the Music Center app, it has a sound quality setting and equalizer adjustment to fine-tune your music.

I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi DarrylP,
Thank you so much for the 5-star rating! We're glad you like your XP700 speaker. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Turn up the volume of the speaker and the connected device.

To troubleshoot distorted sound or noise in the speaker output, please try some solutions on this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543552.html

To enjoy more powerful sound, the XP700 features Stereo Pair function (Listening to music wirelessly with 2 speakers) and Party Connect function (Enjoying wireless playback using multiple speakers). For more details: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243089.html

In case you need help with your speaker, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and you can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing SONY! - Kris

Hi LuisC, We’re sorry to hear about the volume level of this speaker did not live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
To ensure optimal listening experience, please do download the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP700 and maximize the volume to your liking. There is even an EQ. And for additional troubleshooting steps, please refer to this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

And please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi ErinB, We're sorry to hear that the sound clarity and volume of this speaker did not lived up to your expectations. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. And by downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
Should you need further assistance, feel free to email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Improvement, We're sorry to hear that the sound quality of the SRSXP700 did not meet your expectations. To ensure optimal bass response, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP700 and maximize the volume to your liking. And for additional troubleshooting steps, please refer to this link:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

And please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Maxwell,

We're so sorry if you find the speaker doesn't get very loud and you're not having the best experience with this speaker. We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

• The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
• Turn up the volume of the speaker and the connected device.
• Check that the connected device is playing.

If the sound becomes low while in use, follow the procedure from this help guide link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html

If you need further assistance regarding your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Butter, While we're glad you like the good sound quality of this speaker, we regret to hear about the low volume issue you're having. Please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. And to ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the volume to your liking. You may also refer to these links to help you resolve the issue and improve your experience with the SRSXP500:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xp500/articles/00228345 https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

At Sony, we are always looking to improve our product quality and features. We have also noted your input about the lack of connectivity cords and remote and will be sure to forward this feedback to the appropriate department.

If you are unable to resolve your concern about the low volume issue, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi jonmine, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the bass and volume level of your SONY unit. We recommend enabling the MEGA BASS effect of the unit by following this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html?search=bass

For low sound volume, you can follow this link to isolate the issue:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html?search=low%20volume

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Danny, Thank you for the feedback on your experience with your SRSXP500.
To ensure optimal listening experience, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP500 and maximize the volume to your liking. There is even an EQ. And for additional troubleshooting steps, please refer to this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

And please note: The volume will become low when the maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Bunny,

We're so sorry if you find the speaker doesn't get very loud and you're not having the best experience with this speaker. We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

• The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
• Turn up the volume of the speaker and the connected device.
• Check that the connected device is playing.
• Charge the built-in battery sufficiently.

If the sound becomes low while in use, follow the procedure from the link below.
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html

If none of these things help, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Anda, we're sorry to hear that you have an issue with the volume level of your SONY unit. Please isolate the issue by following this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely,

~Earl

Hi Okay,

We are sorry to hear if our product did not meet your expectations particularly with sound quality. We value your input and appreciate the feedback. Please allow us to help you and turn this into a better experience. The sound quality of the speaker will depend on the source that you're playing. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP500 and change the sound profile to your liking. There is even an EQ.

You can also enjoy switching the sound effects on the speaker. To enjoy more dynamic sound (MEGA BASS effect), you can set the sound effect to MEGA BASS mode by taking either of the following procedures.

• On “Sony | Music Center,” tap [SRS-XP700] or [SRS-XP500] - [Settings] - [Sound] - [Sound Effect] - [MEGA BASS].
• Press the MEGA BASS button on the speaker.
Each time you press the button, the sound effect setting to MEGA BASS mode is switched on/off.

For more information, please access this help guide link here: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

If you need further assistance, we are more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess