Customer Ratings & Reviews

Hi DanielM, Thank you for this fantastic review of your XP500. We're really delighted you love the exceptional features and you appreciate that this speaker delivers high-quality sound. Glad to hear you appreciate the long-lasting battery life of the unit. The XP500 is a speaker that's built to help fun-loving people make the most of their life. Thank you for choosing Sony! Enjoy! -Jess

Hi Jgonzalez, we're glad you are enjoying your new Bluetooth speaker! Thanks for choosing Sony. ~Earl

Hi LuisG,

Thanks for reaching out. We're so sorry if you find the speaker doesn't get very loud and you're not having the best experience with this speaker. We want to make sure you are getting the most out of your speaker. To get the most out of the volume and ensure optimal performance with the speaker, please refer to the steps and guidelines below .

• The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.
• Turn up the volume of the speaker and the connected device.
• Check that the connected device is playing.
• Charge the built-in battery sufficiently.

If the sound becomes low while in use, follow the procedure from the link below.
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243112.html

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi TheDuke,

We're truly glad you are enjoying its incredible audio quality. We are sorry for the inconvenience this may have caused you. The SRSXP500 has an Auto Standby function where it turns off automatically for about 15 minutes if the speaker satisfies the following conditions (At the time of purchase, the Auto Standby function is set to on):

When the speaker is in BLUETOOTH mode
-No operation on the speaker.
-The connected BLUETOOTH device is not playing music (audio), nor is it being operated.

When the speaker is in AUDIO IN mode
-No operation on the speaker.
-No music (sound) is played on an audio device connected to the AUDIO IN jack or the music (sound) of an audio device connected to the AUDIO IN jack is too small.

When the speaker is in USB mode
-No operation on the speaker.
-No music (sound) is played on a USB device connected to the PLAY/CHARGE port (USB1) or the music (sound) of a USB device connected to the PLAY/CHARGE port (USB1) is too small.

The good news is that you can turn on or off the Auto Standby function by using “Sony | Music Center.”

Note:
-While a microphone or a guitar is connected to the speaker, the Auto Standby function is turned off.
-While the speaker is supplying power to the other device, the Auto Standby function is turned off.

Ref: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243073.html

The XP500 is a speaker that's built to help fun-loving people make the most of their life. Whether you're relaxing in your living room or partying in your garden, the XP500 will give you a superb sound and plenty of fun features. All you have to do is choose the music.

Thank you for sharing your feedback and for choosing Sony!
-Jess

Hi user732225, we're glad you like the sound quality of our product. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony. -Craig

Hi ShaileshS, we;re glad you like the ease of use and the EQ of our product. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions, has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! ~Earl

Hi Woodchuck,

Thank you for the purchase and we're glad that you're enjoying the sound quality and portable design of the speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

-David

Hi BrandonH, Excellent! Glad you're enjoying the awesome sound quality especially for outdoor use. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi ZanianAdamus, Thank you for the 5-star rating! We're very happy to hear you're enjoying the crisp and high quality sound of your Sony XP700. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi MPrange,

That's great! We're happy to hear that you like the sound quality of the speaker. he XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. We're glad that you're happy with your purchase and thank you for choosing Sony!

-David

Hi MarielaF, You've made a great choice! Glad you're enjoying the amazing sound quality and lighting effects of your Sony XP700. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi RonaldP, Fantastic! We're very pleased to hear you like the great sound. easy Bluetooth pairing, and it works great in your garage. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Manny, Amazing! We're very pleased to hear you like the powerful sound and deep bass of your Sony XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Sam

Hi Twayne, Thank you for the 5-star rating! We're very happy to hear you like the excellent sound quality and portability of your Sony SRSXP700. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony! -Sam

Hi PerryS, Perfect! We're very happy to hear you appreciate the superb sound quality, excellent built, and overall functionality of your Sony XP700. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing SONY! -Sam

Amazing, Rcrider2! We are so happy to know that you are satisfied with the exceptional sound quality and solid/durable build design of the XP500 X-Series Portable Wireless Speaker.

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out a rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi Dev7, You've made a great choice! We're thrilled to hear you like the powerful sound and bass of your Sony XP700. The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing SONY! -Sam

Hi Brenda, Thank you for purchasing the Sony SRSXP700! We're glad you like the powerful sound, lighting effects, and cool new features of this speaker. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thanks for choosing Sony! -Sam