Customer Ratings & Reviews

Hi Api06,

Thank you for the purchase and we're glad to hear that you love the speaker. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction.
To play music louder, connect the speaker to an AC outlet.

With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony!

-David

Hi Arvin90,
Many thanks for the 5-star rating! We appreciate you like your XP500 speaker. To ensure optimal listening experience, please follow the recommended steps on these links: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243086.html https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.

Sony values customers opinion as we always strive to provide the best experience possible. Thanks again for purchasing Sony! - Kris

Hi JohnathanM, Awesome! We are so glad to hear that you are happy with your new speaker! Thank you for choosing Sony! -Carl

Hi jlwar1975, Thank you for the excellent review! We're thrilled to hear you like the ease of setup and use, and great sound quality this unit delivers. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Miguelon4u, Thank you for upgrading to your new Sony SRSXP700! We're glad you like the excellent sound quality of your new portable speaker. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thanks for choosing Sony! -Sam

Hi thebigbado,

Thank you for the purchase! We're glad to hear that you like the sound quality of the speaker when watching movie. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

-David

Hello Sabrina,
That's a nice birthday gift! Thank you for your honest feedback. Surely, your dad will love the sound quality of his new XP700 speaker. Thank you for choosing Sony! - Marco

Hi MarioJr, we're glad you are enjoying the sound quality of our product. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony! ~Earl

Hi LukeL, Amazing! We're very happy to hear you love the great sound and punchy bass of your Sony XP500 speaker. And we're very excited to know that this speaker will be a great addition to your volleyball team's pre match rituals in the locker room. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Sam

Hi AlfredJ, Thank you for the amazing review! We're glad you like the awesome audio quality, powerful sound, and portability of your Sony SRSXP700. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable App. Thank you for choosing Sony! -Sam

Hi BrianM, Great! We're thrilled to hear you like the colorful tone and excellent Bluetooth range of your Sony SRSXP700. Thanks for choosing Sony! -Sam

Hi RicardoM, we're glad you like the amazing sound of your new Bluetooth speaker! Thanks for choosing Sony. ~Earl

Hi GetInTune, Amazing! We're glad you like the great sound quality this unit delivers. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable Thank you for choosing Sony! -Sam

Thanks for commenting, Rich!

We are very happy to hear that you love the amazing sound quality of your SRS-XP700. We truly appreciate your feedback with the Party Connect function of the speaker. You may find the following articles helpful:
https://www.sony.com/electronics/support/articles/00278797
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243118.html

The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Miss33p, Thank you for purchasing the Sony SRSXP700! We're glad you love the great sound quality and the companion app of your new speaker. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thanks for choosing Sony! -Sam

Awesome, MariaH! We're glad you like the sound quality of the speaker. Enjoy and thanks for choosing Sony. -Craig

Hi Jldgold, thank you so much for your review.

We are pleased to hear you are satisfied with the overall sound quality of our XP500. We are sorry if its maximum volume did not meet your expectations.

We want to make sure you are getting the most out of your speaker. Please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your SRSXP500 and maximize the volume to your liking.

You may also find different devices will perform better than others, as will different apps due to different audio compression and transmission types.

For additional troubleshooting, please refer to the following article:
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243111.html

If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support

Hi Christie, Awesome purchase! We are so glad to hear that you are enjoying your new XP500 portable Bluetooth speaker! Life should be lived at full volume. That means getting your friends together, turning up the music to full volume and dancing all night to a clear, rich sound. With our new X-Series range of speakers, you can make the most of every single moment, power parties you’ll remember forever, and always live your life out loud. Thank you for choosing Sony! -Carl