Customer Ratings & Reviews

Hi NoeD,
Excellent! We're delighted to hear your enjoyable experience with the superb sound quality of your XP500 speaker. Thanks for choosing Sony! - Kris

Hi HappyValleyDance, That's great! We're thrilled you like the amazing sound quality of your Sony SRSXP700. Please try to un-pair and re-pair your Bluetooth device to the unit and play the song again. Also, please make sure you have downloaded the Sony Music Center app. There you will find all sorts of tools to fine-tune your SRSXP700. There is even an EQ.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

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With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony! -Sam

Hi JCP1, That's awesome! We're thrilled to hear that you're enjoying the great sound and cool lighting effects of your new Sony XP500 speaker for your outdoor activities! The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Sam

Hi Israel, We really appreciate the 5-star rating! Glad to hear you like the great sound quality and overall value of your new Sony SRSXP700. At Sony, we are always looking to improve our product quality and features. We have noted your input about the adding more lights and will be sure to forward this feedback to the appropriate department. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi DanielleS, You've made an awesome choice! We're thrilled to hear you love great sound quality this unit delivers. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY! -Sam

Hi Deedee, We are so glad to hear that you are enjoying your new XP500 portable Bluetooth speaker! Life should be lived at full volume. That means getting your friends together, turning up the music to full volume and dancing all night to a clear, rich sound. With our new X-Series range of speakers, you can make the most of every single moment, power parties you’ll remember forever, and always live your life out loud. Thank you for choosing Sony! -Carl

Hi JennyLou, Thank you for the positive review! We're very pleased to hear that the XP700 has proven to be the perfect choice for your legion events, whether it's for indoors or outdoors. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi DerrickJ,

Thank you for the purchase! We're glad to hear that you like the sound quality of the speaker for your outdoor or indoor events. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

-David

Hi MasterDJ, Thank you for the excellent review! We're delighted to hear that you like the great sound quality this unit produces. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable app. Thank you for choosing Sony! -Sam

Hi RamizF, Amazing! We're thrilled to hear you like the exceptional sound quality of your new Sony XP500. Your recommendation means a lot to us! The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi Ronaldo, Amazing! We're thrilled you like the powerful sound, sturdy built quality, and cool new features of your Sony SRSXP700. With an IPX4 splash resistance rating, the XP700 speaker can stand up to splashes and spills, which makes it perfect for outdoor use. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony! -Sam

Hi Greeksavage, Fantastic! Good to know you like the powerful sound this unit delivers. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi JeanC, We are glad that you like the sound quality of your Sony wireless party speaker. The XP700 is made up of several speakers, including a front and rear High-efficiency Tweeter and an X-Balanced Speaker Unit, to give you an Omnidirectional Party Sound with a punchy and deep bass and plenty of clarity. It also features MEGA BASS which allows you to really dial up the bass, get a deep and punchy bass sound. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Make sure to turn up the volume of the speaker and the connected device. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for your purchase. Enjoy! Vincent

Hi Joshywoshy999,
Awesome! We're really glad that you are having a great time with your Sony Bluetooth speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thanks for the recommendation and for choosing Sony! - Kris

Hi TanquangN,
Awesome! We're glad you are enjoying the powerful sound of your Sony XP500 party speaker. Thanks for choosing Sony! - Kris

Hi Daniel,

That's great! We're glad to hear that you like the sound quality of the speaker.Thank you for choosing Sony!

-David

Hi OmarA,
Thank you so much for sharing your amazing experience with us! It wonderful to hear that you are enjoying the crisp sound, Party connect function, and overall performance of your XP500 speaker. Thanks for choosing Sony! - Kris

Hi cNme, Thank you for the positive review! We're glad to hear that it works great and good to know you appreciate the great sound quality of your SRSXP500. We're sorry to hear that the volume level did not live up to your expectations. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi M4rt1n92,

Awesome! We're glad that you are enjoying this amazing speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony!

-Ralph

Hi BaylenP,
Many thanks for the 5-star rating! We're glad you like your Sony XP500 party speaker. We're sorry to hear if you are having difficulties controlling the bass sound. To enjoy more dynamic sound (MEGA BASS effect). You can set the sound effect to MEGA BASS mode by taking either of the following procedures.
On “Sony | Music Center,” tap [SRS-XP500] - [Settings] - [Sound] - [Sound Effect] - [MEGA BASS].
Press the MEGA BASS button on the speaker.
Each time you press the button, the sound effect setting to MEGA BASS mode is switched on/off.
For more details, please refer to this link: https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243087.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. We appreciate your feedback and thanks again for purchasing Sony! - Kris