Customer Ratings & Reviews

Hi MarkP, Thank you for the 5-star rating! We're so glad to hear you love that the unit is rechargeable. Your recommendation means a lot to us! The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Sam

Hi AbiodunS, Fantastic! We're glad that you like the audio quality of your speaker. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! Erin

Hi YvonneK,

Thanks for commenting! We are glad to hear your satisfaction with the superb performance of your SRS-XP500. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out a rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Cisco42, You've made a great choice! With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thanks for choosing Sony! -Sam

Hi KARAPETYAN,
Thank you for the 5-star rating and recommendation! Glad to hear you like your XP500 speaker. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris

Hi BradS,
Thank you so much for such a great review! We're extremely happy that you love your XP500 speaker. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris

Hi OhioBased32, we regret to hear that the speaker weighs so much and doesn't sound good for the size. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:


Regards,
Erin

Hi DavidC, we're glad you are happy with your new Bluetooth speaker! We understand your feedback and we're sorry to hear that you have an issue with the volume level of your Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000543551.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Hi Deep,

You made the right choice! We're glad that you are enjoying the sound quality and connectivity of the speaker. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, and has an easy-to-use handle for moving from one party to the next. You can also optimize audio settings, control music, choose lighting patterns and manage your devices right from your phone using the Sony | Music Center and You can also access fun features like making party playlists, karaoke, and so much more with the Fiestable. Thank you for choosing Sony!

-Ralph

Hola Jbell, ¡genial! Nos alegra que estés disfrutando de la función de karaoke con tu nuevo Sony XP500. El XP500 combina un sonido excelente con muchas funciones para fiestas que lo convierten en un altavoz divertido y versátil. Con el potente sonido de fiesta de la unidad de altavoz X-Balanced y el tweeter frontal de alta eficiencia, envía un sonido rico, claro y de alta calidad. Es perfecto para fiestas, dentro o fuera de casa, tiene mucha duración de batería, es resistente al agua IPX4 y con facilidad para pasar de una fiesta a otra. Gracias por elegir SONY. -Sam

Hi Abraham,
It's wonderful to hear your enjoyable experience with the amazing sound, bass, and lighting function of your new Sony Bluetooth speaker! We always strive to deliver the best quality with our products. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! - Kris

Hi iTruceFret,

We regret to hear about what happened to your previous speaker. You made the right choice in upgrading to the Sony XP500. Your feedback about the volume is also appreciated. The overall volume may vary depending on the source content. The maximum sound volume for playing music also depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Make sure to also turn up the volume of the speaker and the connected device.

While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. For optimum performance, charge the built-in battery sufficiently.

To get the most out of this speaker, you can use the sound quality setting and equalizer adjustment of the Sony Music Center app to tailor-fit the sound quality to your needs. Please refer to this link:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243093.html

Additionally, you can use the Stereo Pair function and Party Connect function to enjoy a more power sound. For more information, please refer to these links:

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243088.html
https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243089.html

The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next.

In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Thank you for choosing Sony!

-Ralph

Hi JorgeA, We appreciate your feedback on your new Sony XP700 speaker! You've definitely made an excellent choice. Thanks for choosing Sony! -Sam

Hi Joshua,

We're sorry you've been running into difficulty. The SRS-XP700 will work with most any Bluetooth device. The XP700 is designed to pair with devices that support A2DP (Advanced Audio Distribution Profile) Bluetooth profile.

To pair your speaker with another device, refer to this link for troubleshooting: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00006995

If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Despite your concerns, we're glad that you like most of the features, especially its incredible sound quality. Thank you for sharing your feedback and for choosing Sony! -Jess

Hello CarlosB,
Wow! Thanks for the recommendation and we are very happy that you are pleased with your XP500 speaker. Thank you for choosing Sony and enjoy! - Marco

Hi BarrettP, Thanks for the 5-star rating! We're sad to hear about the timing of your purchase, however, we're sure that you'll still be impressed with what this speaker can offer. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. Thank you for choosing SONY. -Craig

Hi Guate,

Thank you for the review and we do apologize for the inconvenience. The built-in battery life of the speaker depends on how you use it. You can get about 25 hours if the volume level of the speaker is set to 13, the sound effect is set to MEGA BASS. (factory default settings), and the lighting function is set to off. Check this link for more details.

https://helpguide.sony.net/speaker/srs-xp500/v1/en/contents/TP1000243068.html

The XP700 is built for a venue-filling sound. With Omnidirectional Party Sound provided by the X-Balanced Speaker Unit and the front and rear high-efficiency tweeter, it sends out rich, clear sound in all directions. It’s perfect for parties, inside or outside the home, and has plenty of battery life, is IPX4 Splash resistant and has an easy-to-use handle for moving from one party to the next. We appreciate your time sharing your experience and thank you for choosing Sony!

-David

Hi ThomasH, Amazing! We're glad that you are enjoying the audio and build quality. The XP500 combines superb sound with plenty of party features to make it a fun and versatile speaker. With Powerful Party Sound by the X-Balanced Speaker Unit and the front high-efficiency tweeter, it sends out rich, clear, and high-quality sound. It is perfect for parties, inside or outside the home, has plenty of battery life, is IPX4 Water-resistant, and has an easy-to-use handle for moving from one party to the next. Thank you for choosing Sony! -Craig