Customer Ratings & Reviews

Hello AhmariC, thank you for the great score! We're delighted to hear that you're enjoying the XV500 speaker sound quality! We're happy to know it will be the best addition for your gatherings. Thank you for choosing Sony. Best regards, -Jenn.

Hello DannyH,

Thank you for choosing Sony!

We appreciate you sharing your fantastic experience with the SRS-XV500! We’re delighted to hear that you find the sound both crystal clear and powerful, just what you need for your backyard BBQs. Your feedback inspires us to continue developing products that elevate your memorable moments. Enjoy your gatherings with amazing music!

Best regards,
-Fred

Hi LangstonF, Amazing! We're so glad you like the overall features and incredible audio of the speaker. Glad to know you find it easy to connect to phone or any device. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the XV500. Thank you for choosing Sony! -Jess

Hi GermanM, Thanks for your review of the SRS-XV500. We’re glad it’s rocking your big parties with great sound! It’s awesome that you’re enjoying the ability to connect it to other Sony Bluetooth speakers. Party on! Thanks for choosing Sony. -Jess

Hi Joben, thanks for the 5-star rating! We're delighted to hear that you're enjoying the powerful sound quality with clear and deep bass of the Sony - XV500 X Series Party Speaker! At Sony we believe that life should be lived at full volume that means getting your friends together, turning up the music to full volume and dancing all night to a clear, rich sound. With our X-Series range of speakers, you can make the most of every single moment, power parties you’ll remember forever, and always live your life out loud. Thank you for choosing Sony! Regards, -Dominick

Hi ShelbyE,

Thank you for your feedback. We understand that the performance has not met your expectations, and we acknowledge your concern regarding the speaker's volume when powered by the built-in rechargeable battery. The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. Also, while the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.

If the sound becomes low while in use, follow the procedure below.
1. Turn off the speaker.
2. Charge the built-in battery sufficiently

For the sound quality, we recommend using the Sony Music Center app to adjust the equalizer settings to your preference. This can significantly enhance your listening experience. Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

You may also send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi RobertG,

Thank you for your review!

We're so glad to hear you're enjoying the awesome sound and robust build of your XV500 X-Series speaker. We designed it to deliver a powerful and clear audio experience. We also appreciate your feedback regarding the volume; we're always looking for ways to enhance our products, and your input is truly valuable.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi LilianS,
It brings us great joy to hear that your husband is so pleased with the SRS-XV500! We're thrilled to know that the sound quality is really hitting the mark.
Our speaker delivers powerful and clear audio, perfect for any gathering. It's fantastic to know it's being enjoyed.

Thanks for choosing Sony!
Best regards,
Stephanie

Hi KeithA, thanks for sharing your great experience with the Sony - SRS-XV500! The easy setup, powerful sound and long-lasting battery, make this party speaker the perfect choice for you to take the party wherever you go. We hope this continues to be an enjoyable experience for you, and thank you for choosing Sony! Regards, -Dominick

Thank you for the 5-star and review, Jamesppryor. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony XV500 Speaker. As a music loving company, sound quality is our top priority. The XV500 is a speaker that's built to help fun-loving people make the most of their life. Whether you're relaxing in your living room or partying in your garden, the XV500 will give you a superb sound and plenty of fun features. All you have to do is choose the music. The fun does not stop there as you can belt out your favorite songs with the karaoke functionality. Thank you for choosing Sony! -Jess

Hi VincentA, Awesome! We are so glad to hear that you are enjoying your new Party Speaker! Thank you for choosing Sony! -Carl

Hi MartinD, We’re truly happy to hear you’re loving the SRSXV500 speaker and that you’re enjoying the loud, crisp, great sound. It’s always wonderful to know our customers are happy with their purchase. Enjoy your music and thanks for choosing Sony! -Jess

Hi Ruben, We’re pumped to hear it’s delivering awesome sound for your football team! It’s great to know you’d recommend it. Enjoy the tunes and good luck to your team this season! Thank you for choosing Sony! -Jess

Hi JamesH, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl

Hey PaulinaC, thank you for your enthusiastic review of the SRS-XV500!

We're thrilled to hear that you love the amazing sound quality and the striking LED lights. The SRS-XV500 is designed to deliver powerful audio and a captivating light show to enhance your listening experience, making it perfect for parties and gatherings. Your feedback motivates us to continue creating exceptional products that bring joy to our users.

Thanks for choosing Sony!
Gus

Hello WilliamM,

Thank you for choosing Sony!

We're delighted to learn that you're enjoying the product! The SRS-XV500 is crafted to provide robust, high-quality sound that fills every corner of your space, making it an ideal choice for parties and large gatherings. We're thrilled that it has surpassed your expectations in both loudness and performance.

Best regards,
-Fred

Hi AndreS, Thank you so much for the fantastic review & we are so happy to hear that your investment is worth it. We're extremely pleased to hear you're happy and satisfied with the incredible sound quality, especially the MEGA BASS feature of your Sony XV500 Bluetooth Speaker! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the XV500. Thank you for choosing Sony! -Jess

Hi JEllerbee, Thank you for sharing your thoughts and experience using your new XV500 Wireless Party Speaker. We're so happy to hear you are enjoying the powerful sound this speaker delivers whether inside or outside. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the XV500. Thank you for choosing Sony! -Jess