Customer Ratings & Reviews
- Model:
- SRSXV500
- SKU:
- 6573335
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the XV500 X-Series Wireless Party Speaker highly for its sound quality, impressive battery life, and deep bass. Many appreciate its portability, easy connectivity, and sufficient volume, while some find the size ideal for apartment living. The water resistance and cool light show are also valued features, though a few customers noted the speaker's weight makes it less easy to move.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Battery life, Sound quality
Sony XV-500 is it right for you?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I rated this speaker 5 stars because it meets what i want in a speaker. Great battery life. Water resistants for outdoor use. Good amount of bass. Crystal clear sound quality. One thing i will say is that, this speaker is more for for sound quality, i see alot of reviews comparing it to the JBL brand of speaker, yes JBL is great if you want strong bass, but this speaker is a lot better for all around sound quality, a balance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Beezwaxbaby,
We are delighted to learn that our SRSXV500 has surpassed your expectations with its remarkable battery life, water resistance for outdoor activities, and crystal-clear sound quality. We value your insights on the sound balance and are pleased to know that you are enjoying the overall audio experience. Thank you for choosing Sony!
Best regards,
-Fred
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS. THE SOUND QUALITY IS BAD. THE BATTERY LIFE LAST FOR ABOUT A HOUR AND A HALF. I BOUGHT TWO AND FOR THEY TO CONNECT THEY HAVE TO BE Close together.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tyrone,
Thank you for your feedback on the SRS-XV500. We are sorry to hear about your experience with the sound quality, battery life, and connectivity issues. The SRS-XV500 is designed to deliver high-quality sound and a long battery life, so we understand your frustration. For the sound quality, we recommend using the Sony Music Center app to adjust the equalizer settings to your preference. This can significantly enhance your listening experience. Regarding the battery life, it is unusual for the SRS-XV500 to last only an hour and a half. Please ensure that the speaker is fully charged before use.
https://helpguide.sony.net/speaker/7855/v1/en/contents/TP1001275038.html
As for the Party Connect function/Stereo Pair function, the SRS-XV500 should be able to connect over a reasonable distance. Ensure that both speakers are updated with the latest firmware and try resetting the Bluetooth connection. Please refer to the following Help Guide links:
https://helpguide.sony.net/speaker/7855/v1/en/contents/TP1001275062.html
https://helpguide.sony.net/speaker/7855/v1/en/contents/TP1001275061.html
If the problem persists or you may need more information, please email the below information to socialsupport@am.sony.com so we can better assist you.
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your speaker issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!!! I bought it to use for my daughters graduation. It worked for 30 minutes and stopped working for the entirety of the night. Lucky for us, we had a backup. I would give it 0 stars if allowed!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi N0t201d,
Thanks for the review. We regret to hear that your Sony XV500 has stopped working. Allow us to help you and turn your experience around. We would also like to know a little bit more detail about the situation you faced with the speaker. In the meantime, let's try to further isolate this issue by following the troubleshooting steps on this link:
https://helpguide.sony.net/speaker/7855/v1/en/contents/TP1001275076.html
Wireless Speaker troubleshooting guide - https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xv500/articles/00228345
If you are still having the same issue, please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your speaker has a 1-year warranty from the date of purchase.
May we contact you directly to assist you? If, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Sincerely,
Jess
- Pros mentioned:Sound quality
Good for some, but overstated claims.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While this is a great bluetooth speaker for parties, it certainly seems to be lacking in various ways that they are advertising. PROs - The sound quality when streaming music is excellent. This definitely has enough power for outdoor gatherings. The lighting effects will also add to the party atmosphere, and if you have a color-theme to the party, you can control the range of lighting through the "fiestable" app. Being water-resistant is also a nice touch should your outdoor festivities be drizzled upon. CONs - While this is meant for outdoor parties and being able to make announcements during parties, there are various ways in which this is lacking. In my opinion, it comes in far below what they advertise. Here's a list: Battery - while they say up to 25 hours, I have to imagine that means with bluetooth turned off, running a wire from your device to play the music directly at very low volume with the lights turned off. In my testing with only low volume indoor play through bluetooth with the lights on, I get about 12-14 hours. I imagine at higher volumes, you're only going to get 8 hours or so. Set-up - I would imagine that setting up an outdoor party would likely mean putting this on a speaker-stand, but it does not have a simple indentation on the bottom of the speaker to allow this to happen. Further exemplifying the lack of consideration on the set-up, all of the controls are on the top of the device. If you set this up on the floor you can see the controls, but the audio is blasting at the guests' legs. Set it up on a table and you'll have some height to it, but you cannot see the controls. Connections - They advertise being able to connect a microphone and guitar to play out, but the sound quality through the line-in for the guitar is terrible. It is completely hollow and tinny sounding, losing all of the low-end EQ of the instrument no matter how you adjust any EQ going in. They also say you can connect a microphone, but what they should specify is you can only connect a low-grade microphone unless you get an adapter. Microphones use an XLR cable with three prongs, while this only has a 1/4" input like you would use for a guitar or bass. I don't have a crappy microphone, so I cannot test the sound, but if you're using this to play music in public, hopefully you're beyond using a poor microphone. Volume control - You can set it and forget it, but hopefully you won't have to change apps or stop the music and restart at any time. When I do this, the volume comes back randomly at very low or very high levels. I've started a podcast and been blasted out of the room by the volume, or started music and not been able to hear it when it starts. There is some manner of internal volume control which seems to set randomly whenever you start audio. You can adjust this with the + and - signs on top of the device when you start up as this volume control seems to be entirely independent from the volume of the source (not usually the case when connected by bluetooth). Voice Announcements - When you do have this playing, you will start to get "low battery" announcements when you reach only 40% power remaining. Really??? If you're using this at a party, you're going to get audible reminders to charge while you still have almost half-battery? That, or they blatantly mis-state the battery level in the app. This may be good for some people, but generally I'd recommend going with another brand that knows what they are doing with live audio.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great party speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker delivers impressive audio quality for its price point. The robust construction inspires confidence in its durability. Extended battery life ensures uninterrupted enjoyment for hours. A truly remarkable value that enhances any listening experience. Highly recommended for anyone seeking portable sound without compromise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SethA,
Thank you so much for your feedback! It is most rewarding to hear you're impressed with the audio quality of the SRS-XV500! We're also glad you feel confident in its durability thanks to the robust build. And it's fantastic to know the extended battery life lets you enjoy your music for hours without interruption. Your recommendation means a lot. Thanks again for sharing your experience!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Worth every Penny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Perfect speaker size and loud enough to enjoy with outdoor gathering small or large groups. I wish it has a wheel drive or carry on luggage.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Jhamba! You definitely made the right choice with this speaker. We're so delighted to hear that you are having an enjoyable listening experience, especially for outdoor gathering and you like the overall features of this speaker. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It a wonderful product and a great speaker to have
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyS, Thanks for the fantastic feedback! It's impressive to learn that the SRS-XV500 is truly an exceptional product and an outstanding speaker to own. Thank you for choosing Sony! -Jess
Missing Powet Cord for Sony XV500
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sony XV-500 on 4/5/25 at the Atlantic Avenue store in Brooklyn? NY. and it was missing the powet cord when I opened the box. I called customer service and they told me to bring it back. I asked if they can just give me a power cord and they told me no, this wireless speaker is kind of big so i paid $30 for and ubet, it will cost me an extra $60 to bring this device to the store and bring another device home. I am very unsatified and annoyed with the service i received at the Atlantic Avenue Best Buy in Brooklyn, New York. I will never shop there again. All they have to do is provide me with a powercord intead of inconveniencing me to travel back to the store and pay uber again to carry this heavy wireless speaker. Very terrible service. I wont recommend t hi s store to anybody.
No, I would not recommend this to a friendSound speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can I integrated with the echo 5 and smart tv lg attached together along with my phone
I would recommend this to a friend- Pros mentioned:Sound quality
Battery dead after 5 hrs, quite sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read good reviews, Sony fan, bought it especially for outdoor use, picked up at store. First impression was great, easy connect via app, solid sound. Charged overnight for next day party. After 30min, it disconnected, had to reset phone and reconnect again. Then after 5 hrs the battery was dead, nothing works and had to plug in. Not sure how Sony measures the 20-25hrs play time??? Sound is NOT loud. At 100% volume (speaker, phone, app) you can easily communicate standing 10ft from speaker. My old and MUCH cheaper speaker is really loud and annoying at 75% volume. Utter disappointment and returning this speaker. Will give JBL a try.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shah,
We're glad that you like the sound quality and user-friendly functions of the speaker. It's unfortunate that you are not satisfied with its connectivity, battery life, and overall volume.
For optimum performance, make sure to install the latest software version of the speaker (via the Sony Music Center app). Please refer to this link:
https://helpguide.sony.net/speaker/7855/v1/en/contents/TP1001275067.html
While the “Priority on Sound Quality” preference is selected for the BLUETOOTH connection quality, signal reception on the speaker may fluctuate depending on the combination of the setup on your BLUETOOTH device and the ambient conditions. In such a case, the following may help for solving the issue:
-Move the speaker away from a device such as a microwave oven and a wireless LAN access point.
-There are some BLUETOOTH devices that can have the BLUETOOTH connection quality changed. If your device is compatible with this function, select “Priority on Stable Connection (SBC)” for the BLUETOOTH connection quality. For details, refer to the operating instructions supplied with the device.
-Select “Priority on Stable Connection (SBC)” for the BLUETOOTH connection quality of the speaker.
For more information, please refer to this link:
https://helpguide.sony.net/speaker/7855/v1/en/contents/TP1001275049.html
The overall volume may vary depending on the source content. Turn up the volume of the speaker and the connected device. Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction:
-The rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly while the speaker is running on power from the rechargeable built-in battery.
-The ambient temperature of the speaker is high.
Actual performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions. You may find this link helpful (refer to "Built-in battery life"):
https://helpguide.sony.net/speaker/7855/v1/en/contents/TP1001275038.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph