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Customer reviews

Rating 4.5 out of 5 stars with 1344 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,344 of 1,344 reviews
  • Rated 1 out of 5 stars

    Poor customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera never came and Best Buy’s customer service was literally the poorest experience I have ever had. Thanks for ruining my daughter’s Christmas!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user612231,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1 camera. We are sorry to hear that the camera was not delivered. We suggest you contact the dealer for assistance. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 12-27-2023
      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Not a fan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great. It doesn’t work like they said it would work

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Murray, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ZV1 camera. We are sorry to hear that the camera did not meet your expectations. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 4-26-2024 Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Sony Vz-1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality images when posted to YouTube. But looks good while filming and in my PC.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We do apologize for the experience you are having with the poor quality images when uploading to Youtube. Sony's commitment to customer satisfaction is our top priority. Poor image quality may be caused by Youtube's upload process or render settings (if you edited the videos). We appreciate you taking the time to share your experience. - Glenn Sony_US

  • Rated 1 out of 5 stars

    Unexpected poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor and unacceptable quality. No more Japanese junk to my shopping list. Too expensive to compare any other smartphone.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We do apologize that the DCZV1 didn't meet your standards. We greatly appreciate your honest feedback as it will help us make improvements and possible changes with our cameras. Sony commitment to customer satisfaction is our top priority. Sony_US