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Customer reviews

Rating 4.5 out of 5 stars with 1264 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the ZV-1 as a great camera for content creation, praising its camera quality and ease of use. The camera's size, weight, and screen are also appreciated by users. However, some customers have expressed concerns about the battery life and overheating issues. Additionally, a few users have mentioned the lack of a flash and wide-angle option, and consider the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,264 reviews
  • Rated 3 out of 5 stars

    ehhh

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was hard to navigate, dont really use it, kids would love

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TienP, Thank you for sharing your feedback on this camera. We're sorry to hear the camera did not quite met your expectations. If you have any questions, we would love to help. Please feel free to contact Sony Support at 239-245-6360. Thank you. Sony's commitment to customer satisfaction is our top priority. -Linda Sony Social Support Sony_US

  • Rated 3 out of 5 stars

    Sony Camera, 2023

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not as easy to use as was explained to me. :(

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElizabethA,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ZV1 camera. We appreciate your honest comment about our camera and we understand that learning the menus and settings of a new camera can feel overwhelming at first, please don't hesitate to reach out to our customer support team at 239-245-6360. We're here to help and support you in your photography journey.

      Rubychelle 10-17-2023

      Sony Social Support Sony_US

  • Rated 3 out of 5 stars

    Good camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good camera but did not zoom as much as I needed. Still shooting very good, action not so good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeri, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our ZV-1 camera. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer We are sorry to hear about the zoom range and will forward this to our team for future improvements. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Rated 2 out of 5 stars

    No Flash?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t have a flash. I really like this camera but 650+100+2year warranty. I mean I have to drop another 100+ to get flash? Does no one use this at night? I’m probably going to return this because I need something that can go day to night without too many accessories.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LaurenH, Thank you for sharing your feedback on this camera. We appreciate your opinion on this camera as it will help us to keep improving for future products. The Sony ZV series are designed to be geared more towards video content creators and vloggers, that is why it does not feature a flash. Please check out our RX and HX series for cameras that are open for both photography and videography. If you have any further questions please contact Sony Support at 239-245-6360, we would love to help you find the right camera for you. Thank you for choosing Sony. Sony commitment to customer satisfaction is our top priority. -Linda Sony Social Support Sony_US

  • Rated 2 out of 5 stars

    Worst Camera

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is truly the worst. I work in media sk this camera shuts off randomly. It’s not the battery. Spent more money on Sony batteries fully charged still does the same thing. Tried reaching Best Buy IT & Sony for help. It’s embossing to be doing interviews and it shuts on randomly

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaylaG,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for sharing your feedback regarding the camera. We appreciate your honest input, and we apologize for any inconvenience you have experienced. We understand that as a media professional, having a reliable camera is crucial for your work, and we regret that you have encountered issues with our product.

      While it is unusual for our cameras to exhibit such behavior, technical difficulties can occasionally arise. We recommend contacting our customer support team directly to troubleshoot the issue further, here's the support number of our team 239-245-6360.

      Rubychelle,
      Sony Social Support Sony_US

  • Rated 2 out of 5 stars

    Decent, but not worth the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little lack luster considering the other options that are available including certain phones. Not terrible, but it is definitely overpriced for the quality of image you get.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranciscoH,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1 camera. We are glad to hear that you found it as a decent camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 5-4-2024
      Sony Social Support Sony_US

  • Rated 2 out of 5 stars

    Camera purchase review.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this camera in Ft. Wayne and just wanted a basic camera that uses a camera card. However, to crop the pictures, it needed a computer connection. Since we don't have a computer at home, we returned it to the Mansfield, Ohio store. I was waiting to send in a review until I saw that it was in fact credited to my credit card.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony's commitment to customer satisfaction is our top priority. We do apologize that the ZV1 didn't meet your standards. We greatly appreciate your honest feedback! - Glenn Sony_US

  • Rated 1 out of 5 stars

    Defective battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery completely died after 2 months of purchase. Went to Best Buy and they said they couldn’t replace it, after customer service online said they could do that for us? And we had an ID number…

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndreaC, Sony's commitment to customer satisfaction is our top priority. Were you able to contact the retailer? If you have any questions please reach out to us at Sony's General Consumer Support: 239-245-6360. Thank you for choosing Sony! - Edward (4/14/2025) Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Wouldn’t recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this with the intention to use it for a webcam and to do videos for my YouTube channel. The focus is great, but unless you use it on a tripod and or gimble all of the time, it’s jittery and the video stabilization is horrible. For the same price, I traded it in and got the A6100 and it focuses faster and is way more stable and the battery life is better. I tried to use the ZV-1 as a webcam and even though I had is set to charge with USB it would die. My A6100, while it doesn’t stay charged can go 12 hours while plugged in and connected to the Sony Image edge software and being used for streaming as a webcam. I wouldn’t recommend this for anything that’s not just on a tripod. Unless you want to invites a few hundred dollars more, stay away from this camera. Not recommended.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello. Thank you for your review regarding the ZV-1 camera. We appreciate your feedback and will feed it back to our team. One thing to note regarding the stabilization settings, there are actually two different options in Movie Mode (Active or Standard) that are available to try to see if it helps with the jittery footage. Also, we recommend the Sony Vlogger Accessory Kit to be use with the ZV-1.

      https://www.bestbuy.com/site/sony-vlogger-accessory-kit/6415934.p?skuId=6415934

      We are sorry to hear that you were not able to use the USB to extend your recording time. To extend the recording time, we recommend that you turn on Auto Power OFF Temp. set to “High” Sony_US

  • Rated 2 out of 5 stars

    Overheat disable feature not working.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera has a feature which shuts it off if reaches a high temperature. It also allows the user to disable this feature. The disable 'overheat' feature did not function on this camera; kept shutting down during a very important interview.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KOD1,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1 camera. We apologize if the camera kept on shutting down during an important interview. This is a security feature programmed in the camera to prevent internal damage because of overheating. The feature is activated when the internal temperature reaches a certain level. There are suggestions to help you use the camera longer before it shuts down automatically. One is setting the Auto Power OFF Temp. function to High, using a fast memory card, and using a tripod while recording or streaming. Thank you again for sharing your experience.
      For any questions or concerns, you can reach us at 239-245-6360. 
      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    YouTube Specific

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little video camera for YouTube. Whether it is an add on to your current setup or your first camera for your production. It is a great addition. Don't forget to purchase a memory card. I added a SmallRig fram which is very helpful as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony's commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for choosing Sony! - Glenn Sony_US

  • Rated 1 out of 5 stars

    Overheating in 4k

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For carrying around and taking short video its great! It's very portable, light weight and takes great 4k footage. Unfortunately it overheats when streaming in 4k. Most of the time I can get 25 minutes or so, but recently its been as little as 20 minutes. I've changed the Hi temp shutoff without any changes.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We do apologize for the experience you are having. Please contact us through the link below so we further assist you.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=di Sony_US

  • Rated 2 out of 5 stars

    Overheating Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning it for one main reason: anything more than a few minutes of 4K footage resulted in it overheating and shutting down. It did take amazing photos but I needed it for a vlog and it couldn’t cut it. I experimented with different settings but couldn’t get it to stay on and not overheat.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We do apologize that the ZV1 didn't meet your standards. If the Auto Power OFF Temp. setting was set to High, you should get more recording time. Also please note, high-quality movie recording and high-speed continuous shooting require large amounts of power. Therefore, if you continue to shoot, the temperature inside the camera will rise, especially that of the image sensor. Thank you for the review. Sony_US

  • Rated 5 out of 5 stars

    Pretty Sweet Camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally! A good camera for vlogging. Looking forward for my travel this coming April to Bali and Thailand. Can't wait to post my 4k clips. This camera is light, perfect for my gear collection. This is now my go-to camera when I travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      The ZV1 was designed for vlogging and content creators. We're happy to hear that you are satisfied with your camera. Sony's commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! - Glenn Sony_US

  • Rated 2 out of 5 stars

    OVERHEATING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    camera is great but lowkey needed to get a attached LED to get better lighting and can’t get better lighting & it over heats when filing close to 30mins videos or more

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JieR,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ZV1 camera. We're glad to hear that you're happy with our camera and find it great to use. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      2-4-2024

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great focus and quality video

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this Camera for vlogging. This quality is rich and the focus is super quick. The zoom quality is great too I used the zoom feature and then resized it for Tiktok content and the quality was sharp no distortion or fuzziness

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're happy to hear you love your ZV1 with its zoom quality and great focus. Sony's commitment to customer satisfaction is our top priority. We hope you enjoy all the features your camera has to offer. Thank you for sharing your experience! - Glenn Sony_US

  • Rated 5 out of 5 stars

    Great for Live Streaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great camera for streaming. If you're looking for a high-end, durable/reliable camera, look no further. I was so impressed, I purchased a second one for my Zoom sessions, as I have a picture-in-picture setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great setup! Sony's commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for choosing Sony! - Glenn Sony_US

  • Rated 3 out of 5 stars

    Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for an entry level job. The camera makes decent videos too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony's commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! Sony_US

  • Rated 2 out of 5 stars

    Sony ZV-1 Overheats

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony ZV-1 is a decent camera HOWEVER if you need to shoot continuous video for longer than 10 mins it will overheat and shutdown. You can help by setting the AutoOff Temp setting to high but it will still shutdown at some point

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We do apologize that the DCZV1 didn't meet your standards. Sony's commitment to customer satisfaction is our top priority. High-quality movie recording and high-speed continuous shooting require large amounts of power. Therefore, if you continue to shoot, the temperature inside the camera will rise, especially that of the image sensor. In such cases, the camera will turn off automatically because the surface of the camera is heated to a high temperature or the high temperature affects the quality of the images or the internal mechanism of the camera. We greatly appreciate you sharing your honest feedback. - Glenn Sony_US

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent impulse buy. Fantastic for videography. Nice and compact

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Sony commitment to customer satisfaction is our top priority. We appreciate you taking the time to share your experience. Thank you for the review! Sony_US