Customer Ratings & Reviews
- Model:
- DCZV1/W
- SKU:
- 10562806
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Open box purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works well - bought from the open box section. It does turn off on its own, even while using.
I would recommend this to a friendBrand response from SonyListens
Posted .Sony's commitment to customer satisfaction is our top priority. Thank you for sharing your experience! We are glad the ZV-1 is performing to your expectations. Sony Social Support - Andy
:( womp womp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The batteries can’t even stay charged, and the camera can’t stay on a mode :( overall 1 star
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user595502, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ZV1 camera. We are sorry to hear you had issues with battery and camera staying on one mode. Thank you so much for choosing Sony. Please reach out to our team for troubleshooting assistance at 239-245-6360. Pakorn 4-20-2024 Sony Social Support
Disappointed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Dad and I purchased this for our YouTube channel as we saw numerous websites list this as the #1 vlog camera right now. I had incredibly high hopes, and I was very impressed with the quality of the camera along with its features until the camera overheated in less than 20 minutes. This is appalling! For a camera made marketed towards vloggers, this is a tremendous fault and definitely not a quality item for vloggers to utilize. we returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NikkiH
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your experience with the ZV1 camera. We apologize if did not meet your expectations as it overheated in less than 20 minutes. There are suggestions to help you use the camera longer before it shuts down automatically to preserve itself from damages due to overheating. One is setting the Auto Power OFF Temp. function to High, and then using a faster memory card. It's sad to hear that you have to return the camera because of this, but if you would want to try again with our cameras, you can contact us at 239-245-6360 for any inquiries. Thank you again for sharing your experience.
Regards,
Larry
Sony Social Support
More Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery stopped working after the first use can’t take a charge through the camera customer service is not good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello user281244
We appreciate you sharing your honest experience with us. Sony's commitment to customer satisfaction is our top priority. Please reach out to us directly to further explore the options to assist you with your equipment.
-Vincent
Sony Imaging Social Support
Great optics, poor screen.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Canon user for ever, but this seems to have all the features I wanted in a great little package. I loved this little monster for about 2 weeks of use. Crisp photos, great zoom, nice video, but then the screen went out. Sony customer care were friendly and chatty and ultimately useless. Turn it on, turn it off to discharge, battery in, battery out, full reset, partial reset, now I'm fed up. $700 paper weight. Back to Canon I go.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewK, Sony's commitment to customer satisfaction is our top priority. Thank you for bringing this to our attention and we regret that the camera LCD screen failed to meet your expectations. We'll make sure that your feedback reaches the team for investigation and possible changes. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support)
Hot pile of garbage!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to compliment my A7iii. HUGE mistake. First of all, the menu system is a disaster and doesn't match up to online manuals. I can't find the option for picture profiles anywhere, which is why I bought it. Can't figure out how to set video to 4K. It cycles between photo, 30FPS HD and 60FPS HD. And I've had a LOT of cameras, but I've never had one with such a faulty SD card slot that my card broke trying to insert it. The camera will NOT accept an SD card. This is going back tomorrow, and I expect BestBuy to replace my card as well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Sony's commitment to customer satisfaction is our top priority. We regret to hear that the camera was returned. Wish we could have helped beforehand. Thank you for bringing this to our attention and we regret that the camera failed to meet your expectations. We'll make sure that your feedback reaches the team for investigation and possible changes. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony.
Not good Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just received this camera yesterday and it overheated on me twice. It keep dying due to heat.. even i can't shoot more 5 than mins, it keep showing alert/warning on the Screen and they turn off. Another issue is horrible battery life, I fully charged lastnight but it won’t stay more 30 min of shoot.. Another issue is it keep toggle change the Auto Focus, i assume the custom Product showcase C2 is causing this.. when i shooting my birds inside the cage the bird cage is focusing on the Video not the birds.. I turned off Product Showcase set off but still it change automatically
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello. We are truly sorry for the issues you are experiencing with your Sony ZV-1 camera. It looks like there may be something wrong with the camera and we would like to help troubleshoot. Please contact us at advancedcustomersolutions@am.sony.com so we can assist you further.
Buyer’s remorse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer’s remorse!!! My problem has nothing to do with the camera but with Best Buy and the sale of the camera. Best Buy should be more competitive. For the price you pay for this camera alone from Best Buy you can get this exact same camera for the same price BUT WITH ALL THE ACCESSORIES INCLUDED with several other stores. If you want this camera do yourself a favor and purchase from somewhere else so you won’t end up having to buy accessories you’ll eventually need separately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gwrites, Sony's commitment to customer satisfaction is our top priority. We are very sorry to hear that your buying experience was not satisfactory. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn
Do Not Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera really disappointed me. The battery life is almost non existent. It is very difficult to change the batter once a tripod is on it. Lightning and stability is very poor. Almost all of my videos are unusable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Sony commitment to customer satisfaction is our top priority. We do apologize for your experience. Please keep in mind because its a smaller camera the battery is smaller and there is only so much room between the battery door and the tripod mount. We would gladly like to troubleshoot any video issues you are having. Unfortunately we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on [Product Category] > click on “Email Question”
Constantly overheats
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this camera for video podcasting and it co scantly shuts off 10-20 minutes (in our well air conditioned studio!) due to “overheating”. It’s *extremely* frustrating for a camera this expensive. Returning and do NOT recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DianeS,
Sony commitment to customer satisfaction is our top priority.
Thank you for your feedback on our ZV1 camera.
We apologize for any inconvenience caused by the malfunctioning of the device. We understand your frustration that this may not be the outcome you were hoping for. While we strive to design our cameras to handle different situations, sometimes unexpected issues can arise including prolonged use, environmental conditions, or specific camera settings.
Your feedback will be taken into consideration as we continue to improve our product offerings. If you have any other concerns or questions, feel free to contact us at 239-245-6360.
Rubychelle,
Sony Social Support
Would Not Recommend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible camera. Extremely overpriced for what you're getting. Super misleading name too. "Content creator" camera. No. Returned after day and bought a used A series instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyS, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ZV1 camera. We are sorry to hear that that the camera did not meet your expectations. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360. Regards, Larry 2-21-2024 Sony Social Support
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery light did not work and would not hold a charge. Had it worked, I would have found out you cannot record more than 30 minutes with this camera. You can find this info on YouTube and online. Absolute rip off at $750.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Sony's commitment to customer satisfaction is our top priority. We do apologize that the ZV1 didn't meet your standards. High-quality movie recording and high-speed continuous shooting require large amounts of power. Therefore, if you continue to shoot, the temperature inside the camera will rise, especially that of the image sensor. In such cases, the camera will turn off automatically because the surface of the camera is heated to a high temperature or the high temperature affects the quality of the images or the internal mechanism of the camera. If you are still having issues with the battery light, please contact us directly so we can further assist you. Thank you for your honest review! -Glenn
battery life is garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a camera that dies so quickly. It will say 2 bars and be connected to a charger and still die 10 minutes in. So disappointing for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User444269,
Sony commitment to customer satisfaction is our top priority.
Thank you for your feedback on our ZV1 camera. We're sorry to hear about your experience, it would be great if you'll contact our technical team to diagnose the issue with your camera, feel free to contact us at 239-245-6360.
Rubychelle
1-25-2024
Sony Social Support
Poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera never came and Best Buy’s customer service was literally the poorest experience I have ever had. Thanks for ruining my daughter’s Christmas!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user612231,
Sony commitment to customer satisfaction is our top priority.
Thank you for sharing your experience with the ZV1 camera. We are sorry to hear that the camera was not delivered. We suggest you contact the dealer for assistance. Thank you for choosing Sony.
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry 12-27-2023
Sony Social Support
Not a fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. It doesn’t work like they said it would work
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Murray, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ZV1 camera. We are sorry to hear that the camera did not meet your expectations. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360. Regards, Larry 4-26-2024 Sony Social Support
Sony Vz-1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality images when posted to YouTube. But looks good while filming and in my PC.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .We do apologize for the experience you are having with the poor quality images when uploading to Youtube. Sony's commitment to customer satisfaction is our top priority. Poor image quality may be caused by Youtube's upload process or render settings (if you edited the videos). We appreciate you taking the time to share your experience. - Glenn
Unexpected poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor and unacceptable quality. No more Japanese junk to my shopping list. Too expensive to compare any other smartphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .We do apologize that the DCZV1 didn't meet your standards. We greatly appreciate your honest feedback as it will help us make improvements and possible changes with our cameras. Sony commitment to customer satisfaction is our top priority.