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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1377 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,377 reviews
  • Rated 4 out of 5 stars

    Great starter camera

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this camera for about 8 months and I have had no problems or complaints. I still am getting used to the settings but I think it is a great starter camera for vlogging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SheaE,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1F camera. We are glad to hear that you found it as a great camera for beginners. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 7-31-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great camera!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ZV1 is a great camera for content creators. You can use the hot shoe mount for stronger lifting for your videos and the flash.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aziz,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1F camera. We are glad to hear that you found it as a great camera especially for content creators. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-1-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for recording videos, I don't do too much but when I decide to It does exactly what I want.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CristianM, Sony's commitment to customer satisfaction is our top priority. The Sony ZV-1F is a wonderful camera for videos. Glad you are enjoying it. - Edward (11/4/2023) Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gifted this camera to my son for his 15th birthday. As of today we have no complaints. We purchased a Sim card for storage. In the near future we plan to get a tripod. Overall great purchase just wished it was a bundle.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LatoryaA,

      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ZV1F camera. We are glad to know that you chose this camera as a birthday gift for your son. It's also great to hear that you seem satisfied with your purchase. We wish your son a happy birthday! Thank you for choosing Sony!
      For any questions or concerns, you can reach us at 239-245-6360.  

      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Amazing Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all great quality fast and easy to get on and snap the greatest picture of the moment. You wont be disappointed I loved being able to move the screen so so see myself of to see whats infront of me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Solesitoglez,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for sharing your feedback on our ZV1F camera. We designed this camera to provide a convenient and high-quality tool for capturing moments on the go. Your positive review encourages us to continue developing products that cater to the needs of vloggers and travel enthusiasts like you.

      If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Completely regret this purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this camera with a passion. The battery doesn’t even last 1 hour before dying and you can’t use it while the battery is charging. I also haven’t been able to get any content transferred to my phone or computer so this camera is literally useless. I wish I could return it but it is past the return window. I seen the other reviews talking about the battery and thought maybe it was just a defective camera they got, but no it’s not. Avoid this camera at all costs or it will cast you about $500 bucks.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristaO,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1F camera. We are sorry to hear about your experience with this camera. We suggest trying to use dummy or continuous power batteries available in the market Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 1-16-2025
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    New Vlogging Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am loving this camera as a starter camera for vlogs! I hope to advance to a new lense soon!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Khaliah,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1F camera. We are glad to hear that you are loving this camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 12-20-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great starter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter camera to get into Sonys camera ecosystem, the ZVE10 was my first Sony camera and I’m never looking back. The ZV1F was a present for someone who wanted to start content creation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Classix,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ZV1F. We are glad to hear that you are happy with your purchased. Thanks again for choosing our brand.

      If you have any other concerns or questions, feel free to contact us at 239-245-6360.

      Rubychelle,

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for vlogging and photo taking. Its my first real camera and i love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonicaM,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1F camera. We are glad to hear that you loved it and found it as a great camera for vlogging. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 10-31-2024
      Sony Social Support Sony_US

  • Rated 3 out of 5 stars

    Sadness

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks that you have to purchase everything separately. It has no flash, the audio isnt the best quality… overall the price is reasonable

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Osorio,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ZV1F camera. We're glad to hear that you're happy with our product and find it the price reasonable. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      3-18-2024

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony ZV1F perfect for vacation and scenery vlogs!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the updated wide angle fixed lens. This was one of the main reasons I got the ZV1F over the first ZV1. The video quality and picture quality are the same quality as before. This camera is ideal for vacation and scenery vlogging over the ZV1 because you get to see more scenery without having to use a separate attachment lens. You’ll also need a good gimble, the zhiyun m2 crane works well (it barely fits, but fits good because they moved the tripod screw-in mount further to the side of the camera from the ZV1).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TKsound, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our ZV1F camera and its vlogging focus design. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Rated 5 out of 5 stars

    My accident

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Camera is very very good I just didn't read it right, and I thought you could do manual focus but you can't

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosiahC, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ZV1F camera. We are glad to hear that you think our camera is very good. You can use manual focus by going to MENU → (Focus) → [AF/MF] → [Focus Mode] → [Manual Focus]. Please use this link for more info : https://helpguide.sony.net/dc/2210/v1/en/contents/TP1000935895.html?search=manual
      Thank you so much for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360. Pakorn (Sony Social Support) Sony_US

  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is so perfect! I love that the screen turns around. This is the first camera I've bought and I've been very excited to use it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aamiah,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ZV1F camera. We're glad to hear that you find our camera perfect and that you loved using it. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      1-29-2024

      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    i like sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if anybody’s wondering this camera is good for recording podcast especially once that are almost 2 hours long. With the right SD card and right charger this is the perfect camera to start with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi malarkey,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ZV1F camera. We are glad to hear that you liked it and found it as a great camera for vlogging. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.
      Regards,
      Larry 12-9-2023
      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Camera stolen and refund refusal from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my camera, Best Buy used a third-party carrier w/o my knowledge. I submitted the video footage of my camera being stolen by the door dash driver but Best Buy has refused to refund me or replace my camera. I will never make a purchase here ever again! Horrible customer service! And a lack of compassion for customers.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoldW,  
      Sony commitment to customer satisfaction is our top priority.  
      Thank you for sharing your experience with the ZV1F camera. We are sorry to hear about your experience. We suggest you contact the dealer for assistance. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,  
      Larry 2-25-2026
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great Investment!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great display snd features! So happy that I invested in such a great product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NieshaJ,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1F camera. We are glad to hear that you consider this camera as a great investment. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 8-27-2024
      Sony Social Support Sony_US

  • Rated 3 out of 5 stars

    camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manuel is too complicated. and Using USB connections isn't working good. picture quality is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikyungL,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1F camera. We are glad to hear that you found the quality of the images this camera to be good. We suggest you contact our phone support at 239-245-6360 so that we can help you troubleshoot the issue. Thank you for choosing Sony.
      Regards,
      Larry 6-9-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product easy to use and to transfer battery doesn’t last very long so I suggest getting another battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamiaS, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our ZV1F camera and its easy to use design. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Rated 5 out of 5 stars

    Great little vlogging cam

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the zv-1 but whenever i would vlog i felt like it was too zoomed into my face. In steps this new little camera from sony with the 20mm lens and just like that the problem is solved. So far so good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nycekix, Sony's commitment to customer satisfaction is our top priority. We are happy to hear that you love our camera and its wider angle fixed lens design. We are glad that you have made the right decision. We hope you will enjoy all the amazing features this camera has to offer. Thank you so much for sharing your thoughts and experience. And thank you for choosing Sony. - Pakorn (Sony Social Support) Sony_US

  • Rated 1 out of 5 stars

    Sony zf-1 camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the worst cameras I've purchased the resolution was terrible and it wouldn't hold a charge

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KultureK,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZV1F camera. We are sorry to hear about your experience about the camera. We suggest you contact our phone support at 239-245-6360 so that we can help you troubleshoot the issue. Thank you for choosing Sony.
      Regards,
      Larry 5-20-2025
      Sony Social Support Sony_US