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Customer Ratings & Reviews

Model:
MDRZX110/BLK
SKU:
12220753
$19.99
Save $5
The comparable value is $24.99

Customer reviews

Rating 4.5 out of 5 stars with 17708 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the exceptional sound quality and comfortable design of these headphones, which are frequently praised for their great value. Users also appreciate the lightweight, foldable construction and the satisfying bass performance. While the overall experience is positive, some customers noted that the volume could be louder and suggested improvements to the cord length and microphone inclusion.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 862 Showing 17,221-17,240 of 17,708 reviews
  • Rated 1 out of 5 stars

    Do not purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality. the sound faded out several times. The ear covers are small and did not fit over my ears. I returned them to the store for a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a really good product these headphones were broken within a week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Plug not durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug broke same day as purchased. Needed pliers to remove piece from jack.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality not worth the price. They broke too easy with only a couple of uses

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible...never even received them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These shipped to the wrong address, can't get ahold of best buy and I can't return since I don't have them...should have bought on Amazon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Price down BB site

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price went down to $12 not to purchase with $19.99

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fragile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One small bump and one of the headphones came off track rendering the complete unit useless. Will not buy again at that price. Will wait for them to go on sale for under $10.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Theo, We are sorry for what happened to your headphones. For further assistance with this, we recommend visiting this page: https://esupport.sony.com/US/p/service.pl. We will forward your feedback to the right department. Regards, Vincent sony_US

  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They broke after 2 months of used. Little dissapointent

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They Suck

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck. Low noise I threw them in the street and watch the cars squash it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not last long. This was for my child to use at school and they didn’t even last the full semester

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones No bueno

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to use for my online class but after about a year the speakers stopped working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They broke straight out the package. My son was really upset. We where going out of town. We did not open them until we got in the car and he was never able to use them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danni, we regret to hear what happened. You may have the headphone service by visiting our service website at https://esupport.sony.com/US/p/service.pl. Regards, ~Erin sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Pour quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. The sound is good, but the headphones themselves fell apart fast. Not kid friendly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. The sound is good, but the headphones themselves fell apart fast. Not kid friendly.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobcat, we regret to hear that your headphone failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, Erin Sony_US

  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter said one of the ears was not workihg so we just left them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective plug.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug wouldn’t stay plugged in. Kept falling out of device. Returned for refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not comfortable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terribly uncomfortable and not worth any price out on them. They were returned very quickly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy in here

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon sells it 9 bucks. Just found that three days later. They denied to pay differences

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never worked correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never hold a charge. Using the cable only the left channel works. Unfortunately I didn't open the package until after the return period.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lost one side within 30 minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were terrible for a quick purchase for a 9 hour flight. Within 30 minutes of the flight, the left side of the headphones died and no longer produced sound.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tg29, That's definitely not the news that we would like to hear. You may check the link below for troubleshooting steps to isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966
      ~Ralph sony_US