Customer Ratings & Reviews
- Model:
- MDRZX220BT/B
- SKU:
- 5581245
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ZX220BT Wireless On-Ear Headphones for their exceptional sound quality, comfort, and affordable price. Many users appreciate the convenience of the wireless feature and the long battery life. However, some users have expressed concerns about the snug fit, compatibility issues with certain devices, and the lack of bass.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
did not work with phone or tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it since it didn't work with either my iOS or Android device
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, gricker, It is unfortunate that the unit had to be returned. We will forward your information to the proper department. Thank you for your feedback. -Vincent
Very difficult to pair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality for both phone and TV application needs better frequency response. No noise cancelling
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Gopal, thank you for your message. If unable to pair the Bluetooth wireless devices, troubleshooting steps are available in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/41836. Oscar.
Sweat and tin’y. Not priced true to benefit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After an hour the ears begin to sweat from the ear area material and the sound is tin’y. For a 79 dollar item on sale at 39 dollar it is really a 39 dollar item to be on sale at 19. The sale induced me but no way was this 79 dollar quality originally. Feel sorry if anyone bought this at regular price of 79 dollars.
No, I would not recommend this to a friendNot worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very bland and the headphone is uncomfortable to wear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Azianpoet, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron
Pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable. I was not impressed and returned them
No, I would not recommend this to a friendNot great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not that good when compared with other headphones..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sumi, Thank you for your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. This will be forwarded to the proper department.
Regards,
Vincent
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these then I try to charge them up they would only stay charged up for an hour and then I went back to the Best Buy store to return them and they have a 15-day return policy so I'm stuck with a pair of bad headphones and will not be shopping with Best Buy again buyer beware
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BJeff, we regret that the headphones did not turn out as what you've expected. Please help us make your experience with the headphones right by sending an email at socialsupport@am.sony.com. We'll be more than happy to help you out. Hope to hear from you. Best regards, -Mark
Not a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son got these for Christmas and they are already not working. He uses them normally and is very good with his electronics. They stopped being able to pair and connect to bluetooth able devices. Very frustrating since I have always been a fan of sony for music. Not so much anymore
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kathy, we regret that the headphones failed to meet your expectations and we thank you for taking the time in writing us an honest feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input. Best regards, -Mark
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. You buy cheap you buy twice
No, I would not recommend this to a friendOnly worked once...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought blue tooth phone and blue tooth Sony headset. Only the headset fails to work, it worked 1 time and that was it. Least I say, I am not very happy since its past my 15 day store warranty.Sony - ZX220BT Wireless On-Ear Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Smoovoperater71, We're sorry to hear this. To isolate the issue, you may check the link below for troubleshooting steps:
https://us.en.kb.sony.com/app/answers/detail/a_id/41836
~Ralph
Let down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable, shrill, no bass, cheap sounding. Remind me of my first headset when I was a kid. I expected something better for the price. My bad. Pay extra and get Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LVVI, thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. -Erin
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you have ears the size of a baby, these will not fit. They feel extremely cheap and like they are going to break at anytime. I didn't waste my time any further with them, returned them immediately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello 6986clothing, thank you for your message. It is unfortunate the headphones did not meet your expectations and decided to return it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
Cheap sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected better sound from these headphones. Figured I couldn’t go wrong with 50 dollar Sony’s but I was wrong. Sound quality was terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JustinC, We regret to hear that this headphone failed to meet your expectations. Kindly check the link below and follow the troubleshooting steps:
https://us.en.kb.sony.com/app/answers/detail/a_id/51481
Regards, -Jay
Awful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones died on me 10 days after I purchased them. Absolutley awful . Don’t buy , not reccommended
No, I would not recommend this to a friendIt has broken at the ear pad! Poor quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke in the first week and I have not had a chance to return it for replacement! Thank heaven I bought the replacement plan!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Suzie, We are sorry to hear this. We recommend visiting this link for further assistance with this issue: https://esupport.sony.com/US/p/service.pl. Thank you. -Vincent
Had to return it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless did not with my Samsung TV I bought at Best Buy. Salesperson should have known that was a problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, It is unfortunate that the headphones had to be returned. Thank you for sharing that experience. We will forward this to the right department.
Regards, Vincent
Very Bad Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In 30 days The Bluetooth has stopped working. I asked for the return it did not even work :( so sad never purchase this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vincent, It is sad to hear that the unit doesn’t go well. We value your feedback and this will surely be forwarded to the proper department. -Jerome
poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were poor quality. Decided to go with the Bose on ear instead.
No, I would not recommend this to a friendBad buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad buy, I could not hear from both earbuds. Returned.
I would recommend this to a friendSound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's was over $60.00 and at least the sound could be better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Snipesb, Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback. -Vincent